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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

July 27, 2021

Great experience once again at this dealership. I knew what I wanted going in and they had exactly that so it made it very easy. I was able to buy my retirement vehicle without any problems and I drove i More

by wayne_frutchey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bekah Wehman, Eric Nelson
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review! We love hearing you were given excellent customer service from our Sales Specialist, Eric Nelson. We appreciate you making the drive to Muskegon. Thank you for trusting The My Auto Group team with your business.

July 27, 2021

Great other than we just spent $100,000 in the last 2 months and they made up pay $11 for touch up paint for one of the new cars More

by millers10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman, Shadric Hawley
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review! We have forwarded your concern to our management team. Thank you for trusting The My Auto Group team with your business.

July 27, 2021

They were fast to respond to my request to see a Legacy. I test drove the same day. The sales rep was very knowledgeable and pleasant to ride with. I bought the car the same day! More

by jan.ibershoff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Katie Brown, Bill Ferry
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Jan, thank you for the great five-star review! We love hearing you were given excellent customer service. We hope you enjoy your new Subaru Legacy. Thank you for trusting The My Auto Group and My Subaru of Muskegon team with your business.

July 27, 2021

Everyone in the service department is very friendly and informative. The work was done properly and on time. The service room waiting area is enjoyable place to wait appreciate the refreshments too. More

by angelakeen7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Angela, thank you for the five-star review! We are so happy that you found our team friendly and informative and that you were pleased with our waiting room amenities. Thank you for trusting the My Auto Import team with your business.

July 26, 2021

This is not my first purchase from this dealership. We feel they are honest and fair. We feel very comfortable with our salesman, Trey. We will be back again. More

by gravess1711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bekah Wehman
Jul 27, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our Sales Specialist Trey Lawton and the rest of the My Auto Group. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

July 26, 2021

My tire rotation was awesome. Thought they washed cars after each service? This was not done. Everyone was very courteous when I spoke with them More

by mcgrathkl57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raugh, Zane (technician)
Jul 27, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We are sorry you were not 100% satisfied with your most recent visit. We are very happy to wash your vehicle after the work on your vehicle is completed upon request as washing your vehicle will extend your visit with us. We look forward to your next visit and hope to earn a perfect rating.

July 24, 2021

Beth and Taylor are outstanding! Everything was on time, they understood what needed to be done and got me in and out just as planned. More

by JimInMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bull, Bill Ferry
Jul 27, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service by both Beth and Taylor. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

July 23, 2021

I loved both the atmosphere and the people! It was nice working with Roy, Jake and Alex. They all were awesome, and very helpful during this experience! More

by alanayounts18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Childress
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex , Bekah Wehman, Roy Van Liere
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Alana, thank you for the kind review! We love hearing you were given excellent customer service. Thank you for trusting The My Auto Group team with your business.

July 23, 2021

I ordinarily am very pleased with My Auto Import Center’s service. Yesterday was the exception. I had an appointment for an oil change and a tire check. In 3 1/2 hours that I sat there was very little commun More

by BAJACKOBOICE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall any names
Jul 27, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are very very sorry to hear you were not given exceptional customer service during your last visit. Please contact our Service Director, Javid Zahir, via email at jzahir@themyautogroup.com or our Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com so we may remedy this situation. We value your business and hope to improve upon your experience. We look forward to hearing from you.

July 23, 2021

Pleasant experience. Parts department ordered my tire. It came in the next day. The service advisor was friendly and very helpful, clean environment and relaxing atmosphere. More

by Armani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glory Abiertas
Jul 27, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

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