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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

July 05, 2021

Larry is awesome. Always makes the whole experience easy and straightforward. Give him a raise!! More

by JREEN.TRIBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Ryan
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given exceptional customer service from our Toyota Service Advisor, Larry Ryan. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 05, 2021

The service is always great, however the wait was longer than usual. I did not expect the extra time, It doesn't seem right having to wait in line, after scheduling an appointment More

by MSUZANNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We appreciate the kind review. We are sorry to hear you had a longer than normal wait time. Management has been notified and we hope to improve upon experience during your next visit. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 05, 2021

Friendly people. Good service. I was happy to bring my Subaru to the dealership to have my Takata airbag replaced. The service was performed quickly and efficiently. More

by Screen name
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Leutzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Mattice, Byrd Harderman Jr, Larry Ryan, Eric Nash, Glory Abiertas, Kim Kreuter
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you were given excellent customer service and that our team was friendly and efficient. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 04, 2021

Friendly efficient fast service. Clean comfortable waiting area. Fair price. More

by ASCOTT03169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall the names
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the great five-star review! We love hearing you please with your most recent visit to our dealership. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 02, 2021

John and Austin were extremely nice people. They stayed late complete the new car transaction. With a call from Austin a few days later to check on things were going. More

by Kelleyaerts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John and Austin
Jul 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Kelley, thank you for the kind review. We love hearing you were given excellent customer service from our team. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

July 02, 2021

I worked with Shadric from the My Auto Import Group and it was the most pleasant experience I personally have ever had buying a vehicle! More

by brandie.baldus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shadric Hawley
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were give exceptional customer service from our Sales Specialist, Shadric Hawley. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 02, 2021

Fast. Wonder if tire pressure was checked with tire rotation? Two weeks later low pressure light came on. Nothing about pressure listed on detailed service report. More

by MAETTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elli
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are sorry to hear you were not 100% satisfied with your most recent experience at our dealership. We have notified the our Service Manager, Javid Zahir, of this issue. Feel free to contact him directly via email at jzahir@themyautogroup.com so we may improve upon your experience.

July 02, 2021

pretty standard appointment for oil change and tire rotation. Everything went well and back on the road in a timely manner. Bought another truck the following week for my son. We keep coming back for a More

by rpellegrom
Recommend Dealer
Yes
Employees Worked With
Alex Wiedenhoeft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regan Taylor
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We appreciate you trusting The My Auto Group and My Subaru of Muskegon with your business.

July 01, 2021

fine, pleasant to work with. do have a load deep rumble now when the blower is on med-high. I will check to see if something is in there or i will bring to have looked at. More

by kevinkantola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy, and not sure the other name at the Toyota sevice desk
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review! We hope to improve upon your experience during your next visit. We appreciate you trusting The My Auto Group and My Subaru of Muskegon with your business.

July 01, 2021

The service people are excellent. Thanks to Bird, Alex, Becca Mark and all your people. What a great place you have and I will buy all my future Vehicles from you. Very very satisfied More

by rmartinus20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Aug 02, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from our team. We appreciate you trusting The My Auto Group and My Subaru of Muskegon with your business.

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