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My Auto Import Center - Audi Nissan Toyota Volkswagen

Muskegon, MI

4.6
4,718 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020! With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it! My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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1860 E Sternberg

Muskegon, MI

49444

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Showing 4,718 reviews

June 17, 2021

I have a decades long bias against dealer servicing of my vehicles, but it dies a little every time I take it to you guys. More

by CHARLESAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The images are too small to recognize who I worked with, Larry Ryan, Glory Abiertas
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you so much of the five-star review. We are so happy to hear you were given exceptional customer service from our My Auto Import team. Thank you for trusting The My Auto Group with your business!

June 17, 2021

Bought a vehicle for 14000 dollars and the next day it wouldn’t even start. Worst place to ever get a vehicle from, would not recommend! More

by leahcarrie01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Bekah Wehman
Jun 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are sorry you were not 100% satisfied with your most recent experience at our dealership. Please contact our Used Car Sales Manager, Charlie Knapp via email at cknapp@themyautogroup.com so we may look further into this matter. We look forward to hearing from you. Thank you for your time.

June 17, 2021

Everyone was friendly and made you feel welcome. Didn't feel pressure. Building was spacious and comfortable. I liked being able to take a couple cars out for a test drive. Love the free oil change deal. More

by klarsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Stafford
Jun 17, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We love hearing you had a great sales experience at our dealership. Thank you for trusting our team with your business!

June 17, 2021

Very happy with the services provided by Roy at My Auto Import Center. Answered all of my questions and made the process very easy! Will definitely go back to Roy when shopping for another car. More

by jbrian95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Ritzow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Van Liere
Jun 18, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the amazing five-star review! We love hearing you were given exceptional customer service from our Sales Specialist, Roy Van Liere. Thank you for trusting The My Auto Group with your business!

June 16, 2021

Wonderful service and was covered with my warranty . Very happy with their services. My AC is working perfect. Thank you for all you do to help customers More

by Eve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are so happy to hear you were 100% satisfied with your most recent visit to the My Auto Group. Thank you for the five-star review and for trusting our team with your business!

Jun 16, 2021 -

Eve responded

Was a good service

June 16, 2021

I went to the dealer where the car was purchased because of an issue with the steering rack. I told them that is what I thought the problem was based on my experience and research. I was told that is was ve More

by ZLEACH240
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Beth Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are sorry you were not 100% satisfied with your most recent experience at our dealership. Please contact our Used Car Sales Manager, Charlie Knapp via email at cknapp@themyautogroup.com or our Service Manager, Javid Zahir at jzahir@themyautogroup so we may look further into this matter. We look forward to hearing from you. Thank you for your time.

June 16, 2021

What I expected from a service standpoint. Beth is great. Rental car could have gone a little better and have been cleaned but otherwise was satisfied. More

by DOUGS1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beth Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byrd Harderman Jr
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the five-star review. We are happy to hear you were pleased with your most recent visit. Thank you for trusting The My Auto Group with your business.

June 16, 2021

Sean did a great job. Very informative and personable. Everyone was approachable and friendly. The Finance Representative was very thorough. Great experience over all. They lived More

by dtennnis64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Singleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Stepanek
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

Thank you for the kind review. We are happy to hear you were pleased with your most recent visit and your Sales Specialist Sean Singleton. We hope you enjoy your new car. Thank you for trusting The My Auto Group with your business.

June 16, 2021

Everyone seemed nice at first but the service manager was rather crabby. I was supposed whet a loaner car because I was careless for over a week never happened!! More

by darneerready
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are sorry to hear you were not 100% satisfied with your most recent visit to our dealership. Please contact our Service Manager, Javid Zahir, via email at jzahir@themyautogroup.com so we may remedy this issue. Looking forward to hearing from you. Thank you for your time.

Jun 16, 2021 -

darneerready responded

The work done on my vehicle was great just what was promised to me was not. I would have had them fix the remainder of my vehicle but I was already 1 week with out my car including the weekend. Dropped it off on Monday got it back the following Monday or Tuesday. And got no courtesy vehicle after being told one would be ready for me by Wednesday. That is what I am upset about. Now I need to get my A/C fixed and I am scared to bring it in because I have no idea how long I will be without my car or what the cost will be and that is 2things that are super tight right now.

June 16, 2021

easy to set up service from my Forester. very friendly & professional. waiting room was very comfortable..The time to service my vehicle was faster than I expected More

by john_gawel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byrd Harderman Jr
Jun 16, 2021 -

My Auto Import Center - Audi Nissan Toyota Volkswagen responded

We are so happy to hear you were 100% satisfied with your most recent visit to My Subaru of Muskegon. Thank you for the five-star review and for trusting our team with your business

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