My Chrysler Dodge Jeep Ram Fiat - Service Center

Great experience all the way around! The staff went above and beyond to take care of my truck. Will definitely get my service done here in the future! and beyond to take care of my truck. Will definitely get my service done here in the future! More

My Gladiator was brought in on 4/9 for an oil change and tire rotation. Had to bring it back on 4/10 because it was pulling to the right. They found a bolt missing from the sway bar and fixed it. Everything tire rotation. Had to bring it back on 4/10 because it was pulling to the right. They found a bolt missing from the sway bar and fixed it. Everything else checked out — including the full inspection of the brakes, pads and rotors. 1,000 highway miles later and my back passenger brake is metal on metal. No warning until the grinding the day before I called back to get it in. Explained everything. They couldn’t find my service for the 9th or the 10th. The response I ended up getting was “we must have overlooked it.” How? How do you overlook it when it’s clearly marked on my paperwork that the tech did a full inspection and even marked the brakes as GOOD? I’m completely fine if they wore out and had to be replaced. What I’m not fine with is feeling like there was incompetence and lack of accountability. My Gladiator has 14,000 miles. Still trying to understand why my brakes are already gone. I am now having another dealership inspect for any underlying issues that may have cause this. Lack of attention to detail and following through with the 16-point inspection has now cost me more money because I will now be replacing not only the brakes, but the rotors. Also, the bolt that they replaced lasted exactly two days. That never got caught on this last visit either. No resolve. Not impressed. Also. The person listed for the service department on this survey is NOT the person responsible. The name on our paperwork can be found on our service from April 9. I believe it is Gwenn? More

Very friendly and helpful. Took enough time to answer my questions , great pricing on new tires for my dodge 2500 truck will recommend them to friends questions , great pricing on new tires for my dodge 2500 truck will recommend them to friends More

I liked them at first, very friendly and helpful. But then when it came to repairs they tried to screw me over MAJORLY!! I have a warranty on my car that pays for everything expect spark plugs and break then when it came to repairs they tried to screw me over MAJORLY!! I have a warranty on my car that pays for everything expect spark plugs and break pads, no matter what happens it should only cost me $100. My rotors and ball bearings go out, $100. My engine explodes, $100. After looking at my vehicle, even after I told them exactly what was wrong with it, three hours later they tried charging me over $450 for one bad ignition coil and one spark plug!! I then reminded them I had my warranty and after another 1hr and they STILL tried charging me over $250. I get that I needed to pay for the spark plug, as that is one of two things not covered under my warranty, but $250 for one spark plug? Right, yeah ok. They tried charging me for labor twice too. I left, drove up north to my local dodge dealership and they fixed it up for me, without trying to screw me over. Shady people that are trying to take your money. Will definitely NEVER be going there again. They thought just because I am a 25 yo girl they could screw me over? Well, I’m sorry I’m not stupid. More

Answer all my questions, lookes up prices for me. Very nice and friendly people. Comfortable area in which to wait. I will definitely your there serves again. nice and friendly people. Comfortable area in which to wait. I will definitely your there serves again. More

Service staff was accommodating and friendly. Waiting area was comfortable and provided plenty of refreshments--coffee, donuts, soda, etc. Service was completed in a timely manner, no long waiting time. area was comfortable and provided plenty of refreshments--coffee, donuts, soda, etc. Service was completed in a timely manner, no long waiting time. Good first impression from a new customer's perspective. More

The staff is very friendly and knowledgable. They answered my questions and got the job done early. Thank you again guys. Awesome, fast job. Thank you for keeping me apprised on what was wrong and wh answered my questions and got the job done early. Thank you again guys. Awesome, fast job. Thank you for keeping me apprised on what was wrong and when it was done ahead of schedule. More

They certainly are a wonderful dealership. They are very professional in their service area. I stopped going to the dealership in Big Rapids and started using the Mt Pleasant. I’m very happy with my decisio professional in their service area. I stopped going to the dealership in Big Rapids and started using the Mt Pleasant. I’m very happy with my decision! So glad I made this happen. More

The employees here have always been very courteous and professional. I have been able to get a timely appointment and I feel that I can trust what I am told about my vehicle. professional. I have been able to get a timely appointment and I feel that I can trust what I am told about my vehicle. More

Service Advisor was very polite, courteous and friendly. Service was performed quickly. I was in and out in a very short period of time for an oil change and tire rotation. Service was performed quickly. I was in and out in a very short period of time for an oil change and tire rotation. More