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My Chrysler Dodge Jeep Ram Fiat - Service Center

3.0

3 Lifetime Service Reviews

4650 E Pickard St, Mt Pleasant, Michigan 48858

3 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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July 10, 2017

"Ask for a simple emergency brake ajustment. "

- Bad service

Wow talked to Travese the manager of service about getting my emergency brakes adjusted. Now he come rite out and told me due to them not fixing my A/C pump a couple months ago after they gave up and I had to have my 4500 towed home he told me they don't want nothing to do with my truck. Told me to go find some one else to adjust my emergency brakes. I told them I was willing to try there service again that every one has a bad day once and a while. But really !!! I was going to buy a new 2017 Dodge Ram 4500 but now I think I will go with a Ford or a Chevy. Can't even grasp the thought of any one wanting to deal with that mt pleasant store. Horrible horrible service.

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Recommend Dealer
No
Employees Worked With
Travis
Jul 11, 2017 -

My Chrysler Dodge Jeep Ram Fiat responded

Mr. Bad Service, We are sorry that you are unhappy with our service department. As you can see from our overall rating this is a rarity. At some point in a business relationship if both sides are unhappy with the way they are being treated there comes a point where the relationship needs to end. Thank you for the opportunity to earn your business. We will learn and grow from this experience and implement our lessons learned in order to better serve our future customers.

February 17, 2017

"Awesome service!!"

- Spraguekristyen

Awesome service and set an appointment to get the work done that I went for an Inspection on!! Both service members were awesome. I arrived almost an hour early and they got me right in.

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Recommend Dealer
Yes
Employees Worked With
Travis and Mandi
Feb 17, 2017 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for taking the time to share your experience with everyone! Travis and Mandi truly are all-star level members of our team. We hope to see you back again for your regularly scheduled maintenance soon!

May 21, 2016

"Great service"

- trapper51

The service crew was very nice to work with and was quick to get to the bottom of the problem. They stayed after to get my truck back to me, so I could get to work. Thank you to all of them.

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Recommend Dealer
Yes
Employees Worked With
Jason Aldrich, Ben Garver, Chad Wollenweber
May 23, 2016 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for trusting our technicians with your truck! Our entire service department here at MyCDJR understands how important your time is. Thank you so much for taking the time to share your experience with everyone.

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