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My Chrysler Dodge Jeep Ram Fiat - Service Center

Mt Pleasant, MI

4.2
220 Lifetime Reviews Review Dealership

220 Reviews of My Chrysler Dodge Jeep Ram Fiat - Service Center

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February 25, 2021

"Brought my truck in for service and ended up having a few..."

- cruss445417

Brought my truck in for service and ended up having a few unrelated parts damaged in the process.. The team addressed the issue quickly and with professionalism.

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Recommend Dealer
Yes
Employees Worked With
Feb 26, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for giving us the opportunity to earn your business, and taking the time to rate our dealership! Please let us know if there is anything you need in the future!

February 17, 2021

"Service was very professional and completed on time...."

- sandy.sedgley59

Service was very professional and completed on time. Price was fair. Dave was very friendly and knowledgeable. I will recommend and refer others here for service.

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Recommend Dealer
Yes
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very glad to hear you had a great service experience during your last visit! We are very lucky to have Dave as part of our awesome Service staff! Thank you for taking the time to leave such a great review, and please let us know if you need anything in the future!

February 16, 2021

"Poor completion of work performed and what was paid for...."

- mike butler

Poor completion of work performed and what was paid for. Was charged for tire rotation and proper air pressure. Tires were most likely not rotated and air was not checked. Low air pressure in rear right tire. Was charged again to have it looked at. Many other examples could be listed. Would like to talk to the Service Manager

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Recommend Dealer
No
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can take care of this delicate situation.

February 12, 2021

"Always quick service, great prices, and friendly..."

- JENRACH18

Always quick service, great prices, and friendly employees. I have been taking my Jeep here for several years and would not go anywhere else for repair needs.

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Recommend Dealer
Yes
Employees Worked With
Feb 19, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and the great review! We can not thank you enough for your continued business, and please do not hesitate to let us know if you need anything!

February 06, 2021

"2/4/21 had oil & fuel filters changed. Late 2/5/21 my..."

- cruss445417

2/4/21 had oil & fuel filters changed. Late 2/5/21 my coolant low light came on. Popped hood and there was coolant everywhere, but couldn't see where it was leaking from. Then noticed that my fan shrowd had been pushed into fan and was mangled. It was in the same area that coolant was spattered. Called service on 2/6 and rep said he had to talk to his manager before proceeding and that he'd call before 1pm. Didn't get a call so I called several times but couldn't get anyone to answer, so I drove down to shop and talked to the rep in person. His response was, oh, yeah. I couldn't get in touch with my manager and I can't authorize for your vehicle to be towed here. Thats fine if he can't authorize a tow, but a call back like he said he would or even just answering the phone would be nice.

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Recommend Dealer
No
Employees Worked With
Feb 08, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can take care of this delicate situation.

February 03, 2021

"Never, EVER returning there for anything. I’ve had..."

- pacheway1

Never, EVER returning there for anything. I’ve had nothing but issues nearly every time I’ve been there. Most recently the service department completed my work and let me sit in the front for 3 more hours before I was informed it was done.

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Recommend Dealer
No
Employees Worked With
Feb 04, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience you experienced during your last visit. We would like to get some more information regarding this issue. Please reach out to our Service Manager, Jason Chenette, at (989) 773-6343 so we can take care of this delicate situation.

January 28, 2021

"Accommodating and friendly service staff, easy to be..."

- robertmcclintic

Accommodating and friendly service staff, easy to be scheduled for service, on time for service of vehicle at appointment time scheduled, good explaining of check list and billing.

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Recommend Dealer
Yes
Jan 28, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words! We really appreciate you taking the time to share your experience and for giving us the opportunity to earn your business!

January 28, 2021

"They check out how i can save money and went out of there..."

- Bigdaddykt083

They check out how i can save money and went out of there way to do so. Next time i ever need to have my car looked at there the ones to do the job.

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and giving us the opportunity to earn your business. Please let us know if there is anything else we can do for you!

January 27, 2021

"They were super friendly and as always did a great job!..."

- Belle

They were super friendly and as always did a great job! Explained what needed to be done in the future. They kept my car clean too!

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words and for the opportunity to earn your business! We appreciate you taking the time to share your experience and please let us know if you need anything else.

January 26, 2021

"Service is awesome as usual, and everyone’s so nice to..."

- lutzdeluxe

Service is awesome as usual, and everyone’s so nice to talk to. Very Friendly Pl., I’m glad I went there to get my jeep.

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Recommend Dealer
Yes
Jan 28, 2021 -

My Chrysler Dodge Jeep Ram Fiat responded

We are so glad to hear that you had a great experience! Please let us know if there is anything else we can do for you.

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