Myrtle Beach Chrysler Jeep

First class customer service I would recommend this dealership highly! Our sales representative Eric Seitz is a pleasure to do business with as he knows his products and ( he owns I would recommend this dealership highly! Our sales representative Eric Seitz is a pleasure to do business with as he knows his products and ( he owns a Jeep too ) truly takes care of his customer. However, the customer service did not stop at the sale as Eric and Rob Beard, General Manager, worked almost a whole day to address a problem we had and they not only met our expectations but they exceeded them!! I told Eric and Rob we will be back when it is time to buy another vehicle as we are hooked on Jeep products and Myrtle Beach Chrysler Jeep. Thank you Eric, Michelle and Rob for making it a pleasure to do business with you! More

Wonderful experience This was my first car buying experience and it could not have gone better! People were great, closing process was smooth, and follow up has been good This was my first car buying experience and it could not have gone better! People were great, closing process was smooth, and follow up has been good as well. I would recommend this group to anyone in the market for a new or used auto. Devontre Pearson was personable and easy to work with. He really made the experience! I look forward to continuing my relationship with Myrtle Beach Chrysler for many years. More

Great care The service dept. was very knowledgeable and prompt to help me with my problem . I did not have to wait long to be taken care of. The service dept. was very knowledgeable and prompt to help me with my problem . I did not have to wait long to be taken care of. More

We were sold an unsafe car We bought a used Jeep Commander at the end of December. Gabi Marshall and her team were very friendly while trying to make the sale and then just see We bought a used Jeep Commander at the end of December. Gabi Marshall and her team were very friendly while trying to make the sale and then just seemed to forget all of their customer service skills once the sale was made. The 4WD light came on as soon as we drove off the lot. I understand that we bought the car AS IS but when we asked about a dealer warranty, Gabi brought the sales manager Sam over to tell us that they will stand behind their cars. He then told us a story about someone buying a jeep and the engine immediately failed and they stood behind their car and fixed it. I now know that they probably only "stand behind their cars" when the third-party warranty will pay for it. We bought the third-party warranty and, of course, it doesn't cover the major problem that was causing the light to come on. We're now spending over $1000 to have the differential replaced at another dealer after they told us that "your wheel could fall off". So do not believe this dealership when they tell you they will stand behind their cars. Add that to the terrible communication not only between us and Gabi, but between Gabi and the service department, Gabi and her sales manager, Gabi and the finance department....the list goes on. We had to continuously follow up on the repairs that we negotiated at the sale: this included scheduling an appointment and then being told that the part wasn't in when my husband was halfway to Myrtle Beach (we live an hour and a half away), not getting a call that our car was ready before 5PM--when the sales department left, and Gabi not informing her Sales Manager about the 4WD issue. This sales team will flat out lie to make a sale. DO NOT BUY FROM GABI AND MYRTLE BEACH JEEP. More

Great Experience! I loved my experience at Myrtle Beach Chrystler Jeep. Eric Seitz helped me find my dream car and made it possible for me to obtain it. I went in not I loved my experience at Myrtle Beach Chrystler Jeep. Eric Seitz helped me find my dream car and made it possible for me to obtain it. I went in not really knowing if I was ready to purchase a "new to me" car but I left feeling confident and in style in my 2014 Ford Edge. I love it! It is all ever wanted and more. He was very knowledgeable about the vehicles and he never made me feel pressured in anyway to buy one. I will definitely be back when I'm ready to trade in for another car and send business their way. Thank you! More

Top notch, A++ buying experience. Myrtle Beach Jeep was a complete pleasure to deal with. From the moment my wife & I stepped on the lot & were greeted by our salesman Mike "Mas" M Myrtle Beach Jeep was a complete pleasure to deal with. From the moment my wife & I stepped on the lot & were greeted by our salesman Mike "Mas" Masiero, we knew from there, we were going to have a positive experience. From the knowledge shared about the product on the lot, to an informative test drive, all the way through negotiations, Mike answered every & any question we may have had. Nor was he ever in a rush to get the deal done. He was making sure we were comfortable the entire time. Knowing that both my wife & I were all about "customizing" & "upgrading" our new Jeep Wrangler, Mike also made sure to take the time to introduce us to Eric Seitz, a true Jeep enthusiast & knows Jeeps IN AND OUT. Not only did we get an amazing vehicle & a top notch buying experience, the dealership went to whatever length needed to assure that my wife & I were both happy & 125% satisfied with our purchase. Customer service like this speaks volumes & will surely make us a repeat customer. Thank you again for having an amazing team on staff & for putting the customer first. More

Great Experience Highly Recommend From the first phone call until meeting our salesman and sales manager was such a pleasure. Everyone worked hard to make sure we got a great deal and From the first phone call until meeting our salesman and sales manager was such a pleasure. Everyone worked hard to make sure we got a great deal and that we were happy when we left. True professionals and very honest. Our salesman Mike Nance made sure we understood everything and did not pressure us or feel like our time did not matter. I would highly recommend this dealership and all there staff. I will be a returning to do business again. More

Don't Waste Your Time or Money Purchased as used 2006 Jeep Commander from this dealership and had nothing but problems from the moment I drove off the lot. I turned left out the lo Purchased as used 2006 Jeep Commander from this dealership and had nothing but problems from the moment I drove off the lot. I turned left out the lot and my 4WD service light came on. You can imagine my frustration given that they wouldn't budge on the price of the vehicle and only offered me $1000 for my 2005 Volvo (which was subsequently listed on their website for $7997). The dealership was fixing a few other things (cracked fog lights, vent covers, retractable shade) that I had pointed out, and I was awaiting the arrival of a new navigation/radio system (which took 2 weeks to arrive), so I mentioned the service light on my follow up visit. They told me that they weren't sure if the $2000 warranty I purchased would cover the cost of diagnostics and repairs. Once all of the aforementioned items were completed, I returned to my hometown (1.5 hours from Myrtle Beach) and went to my local Jeep dealer for a diagnostic regarding my 4WD light. I'm told by one of their service advisors that I have a broken differential mount and he would advise that I leave the car at the dealership and not drive anymore as I could "lose an axle." I was quoted nearly $2440 in necessary repairs to this vehicle within 2 weeks of owning it. I am amazed and disturbed at how a dealership could sell a vehicle that isn't safe to drive. What's worse, the Used Car Sales Manager said to me, my wife and my mother-in-law, "I stand by my vehicles." Keep in mind, I made 2 round trips from my hometown to Myrtle beach with this issue, and it wasn't mentioned to me once. I understand the concept of buying a used vehicle "as is," but this is a bit excessive. More

Excellent salesman and service The salesman for our new Cherokee Jeep was Michael Nance. He was an excellent salesman and explained everything to us and was very knowledgeable about The salesman for our new Cherokee Jeep was Michael Nance. He was an excellent salesman and explained everything to us and was very knowledgeable about his job. More

Ideal Jeep Grand Cherokee found! Excellent experience with this dealership from sales to finance. I would highly recommend Myrtle Chrysler Jeep to anyone looking for nice certified us Excellent experience with this dealership from sales to finance. I would highly recommend Myrtle Chrysler Jeep to anyone looking for nice certified used Jeep. Thanks again! More