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Nye Ford - Service Center

Oneida, NY

4.7
293 Reviews

293 Reviews of Nye Ford - Service Center

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September 23, 2024

Charges were not explained properly. Truck was not ready that day and they kept it an extra day. I went to the shop just prior to close and learned that they did not complete the servic More

by JAMUNGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keri Whitmeyer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

NYE Ford responded

"JAMUNGER" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 22, 2024

Great customer service, friendly, helpful and clean. Took over an hour for an oil change and cost $85!!! More

by fitztme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

NYE Ford responded

We appreciate your feedback and are eager to better your return experience.

September 20, 2024

The vehicle was in for the Works Package, Multipoint inspection and state inspection. Keri, the service advisor was very pleasant and explained things well, all the while being the only advisor there More

by c.l.g.1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

NYE Ford responded

Thank you for taking the time to provide us with this feedback.

September 16, 2024

Always friendly service at a reasonable cost. Sales people are neat, polite and not pushy - just helpful and responsive to my questions. More

by MATT.WOLKOWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Socha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Bryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

NYE Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 16, 2024

I have had very poor experiences in the past but Kerri was very positive and I felt listened to and heard. She spoke with respect and understanding to me. I hope to work with her in the future. More

by Kidkong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

NYE Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 15, 2024

The work was explained well. We were encouraged to explore options. We could use our points. More

by LOISMCMANUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Staff was very accommodating friendly. Honest and to the point. Excellent work done. Work done in a timely manner. More

by TRP1910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Pritchard
September 13, 2024

Keri was pleasant, knowledgeable, professional and thorough with the recommended repairs to my vehicle. good service. More

by ccichon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Everyone was professional, helpful, courteous. Everything was completely explained. No added unnecessary services. I will continue to go only to NYE for any further auto needs. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Explained why I was charged 3 quarts of oil over the 6qt allowance by showing me my model capacity. Great job!!! More

by Keyboard331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Whitmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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