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NYE Toyota

Oneida, NY

4.8
1,113 Reviews
Thoughtful Amenities Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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1441 Genesee St.

Oneida, NY

13421

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Showing 1,113 reviews

July 28, 2026

It felt like a lot of high priced upselling. Buy this additional service, but that additional service. I was waiting to get told that I needed to rotate the air in my tires and change my headlig More

by Paul.perry11
Recommend Dealer
Yes
July 28, 2026

I had a nice experience setting up for my first oil change since the purchase of my vehicle. It was convenient having the drop box for keys , as I couldn’t get their during business hrs for a drop off More

by lwong2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

NYE Toyota responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 27, 2026

I appreciate the ease of making appointments and the staff are always friendly and helpful. More

by Kdwyer002
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Trombley
Jul 28, 2026 -

NYE Toyota responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 26, 2026

Andrew is quite professional and personable. At my previous service he let me know that they'd need to order parts for a campaign and that he'd call. To his word, he called and set my next appoi More

by dgdubya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 26, 2026

AI booking is disrespectful of my time, the service is almost useful, but asking question for information all provided is wasteful. The AI call center background is detracts from the experience. The More

by Dan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Holly Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

NYE Toyota responded

Dan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 28, 2026 -

Dan responded

Dear Nye, thank you for your response requesting my details to resolve any issues. I did not choose to use dealerrater.com. This process was established by you to collect feedback. Your process should be thorough enough to resolve issues and contact customers without adding additional burden. Additionally, to provide feedback through your preferred method, I had to sign up with a 3rd party company— another set of terms and conditions, another company selling my information, another vulnerability for my information to be stolen. I do see a positive benefit, that force online reviews can build a large base of customer reviews/rating. If you wish to help resolve concerns, please leave contact information, and I’ll reach out. Thanks for your reply, Dan

July 24, 2026

The sales people wer friendly and helpful and really worked to give me a deal thes was very fair More

by Dkrd24
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dasha
Jul 28, 2026 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 23, 2026

Very Professional staff, seamless processes. Simply the best dealership experience, and value you will find. More

by robkarsten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
mallory leggett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabrielle Wylie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 21, 2026

Always have a great experience with this dealership and it’s staff, always very professional and friendly More

by BSMMB72900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wojcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2026 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 20, 2026

Claire made the buying process a pkeasure. i didn't care for the warranty spiel More

by jimdellanno1961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
mallory leggett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claire Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
dylan shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2026 -

NYE Toyota responded

Thank you for taking the time to provide us with this feedback.

July 20, 2026

Highly recommend the service department at NYE Toyota! Express service was excellent! I was surprised and pleased that it was completed so fast!! Also easy to schedule an appointment within a reasonable More

by melissac12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Wojcik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2026 -

NYE Toyota responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.