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NYE Toyota

Oneida, NY

Overview
Employees
Reviews
Vehicles
4.7
710 Reviews
Thoughtful Amenities Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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1441 Genesee St.

Oneida, NY

13421

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Showing 710 reviews

October 28, 2024

The employees in the service department at NYE are always very helpful and kind to me. They answer any questions I have and don't try to rope me into buying unnecessary services. I've never had a bad experie More

by Cw15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 27, 2024

No appointment but they got us right in for an inspection and alignment. Thanks so much! More

by jan.woodworth61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 27, 2024

Best experience in have had at a dealership. NYE Toyota knows how to treat their customers. Thank you More

by WICKEDCHIC74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 26, 2024

My appointment was for8am. I dropped my car off the night before. At 10:30 I hadn't heard anything, so I called. It still wasn't in the shop yet. So, at 4:30 I still hadn't hea More

by Tulip5950
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

"Tulip5950" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 26, 2024

I’m very pleased at how smooth this deal went through. Sam did a great job I love the car More

by earlreed4644
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2024

Andrew was very kind and made sure everything was done right and kept me informed on to what was going on, I was very grateful for his support!! Thank you! More

by dmartin4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gifford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Quercia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geoffrey Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Geaslin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Winters
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2024 -

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 25, 2024

I was kept informed during the process of analyzing the issue. The necessary part was ordered and was received in a timely manner. More

by PAULFITZPAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 24, 2024

Brandon and Dan were great to work with! It was my first time buying a car and I’m very satisfied with the experience! More

by alexacontreras107
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan and Brandon
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October 23, 2024

The attempt to replace parts that did not need to be replaced caused be to rethink where I will be taking my vehicles for repair in the future! Got the job done elsewhere for half the cost. SHAME ON More

by DJOHNSON62454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2024 -

NYE Toyota responded

I am sorry for any inconvenience and misunderstanding, unfortunately you did not give us a chance to help you with different options available to you before telling us you had an emergency and needed the vehicle back. We stopped everything and had your vehicle back to you very quickly. In regards to parts not being needed our technician brought you out to the vehicle and showed you what was needed and why. Your mechanic purchased the exact parts we suggested from our parts department. I have the parts invoice in front of me. I am sure your mechanic was having trouble diagnosing your concerns and I am happy we were able to help with that but to go on social media and state SHAME ON YOU! That just isn't right. Thank you.

October 22, 2024

My experience at Nye Toyota was wonderful, Eric Brockway was wonderful answered all my questions was very helpful and so kind. We test drove one of the RAV4‘s. He made me feel very at ease. I always feel a More

by darwhit3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Brockway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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