Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
NYE Volkswagen
Rome, NY
121 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 121 reviews
November 27, 2023
Was a very stress free process, everything was ready for me to just pick it up me to just pick it up More
by jennifer.pazamickas
Verified CustomerEmployees Worked With
Helpful November 25, 2023
Excellent dealership to work with! The staff treating us fairly and were very personable throughout the entire buying process. The staff treating us fairly and were very personable throughout the entire buying process. More
by randdphillips22
Employees Worked With
November 18, 2023
Your salesman and finance guy sold me a new car and told me the warranty was 5 years 50,000 miles. When I questioned it I got the run around, the salesman said he would research it and get back to me. When me the warranty was 5 years 50,000 miles. When I questioned it I got the run around, the salesman said he would research it and get back to me. When I reached out to him a 2nd time he told me that I could research myself using the vin. I did that and that’s why I was questioning him, there is no such warranty. So what is the deal, the salesman brought that deal to me, along with finance manager. They don’t know your warranty’s. I have come to learn that car salesman and anyone in that business are some of the most crooked people. How they sleep at night after screwing people out of money. No more Nye dealers for me, all I wanted is a honest deal. It was so close until I researched the promised warranty. More
by TJNORTHWOODS
November 13, 2023
The service was good. The service person was very helpful. The service at NYE beats Steet Ponte vw hands down. Over the past few months NYE has done a lot on work on my The service person was very helpful. The service at NYE beats Steet Ponte vw hands down. Over the past few months NYE has done a lot on work on my TDI. I would recommend them over Steet Ponte vw for any work. More
by freznod
Employees Worked With
November 07, 2023
Always a pleasure to do business with NYE. This is my third purchase with them and I always feel like I am getting a fair price with a smooth transaction. I recommend them to everyone. This is my third purchase with them and I always feel like I am getting a fair price with a smooth transaction. I recommend them to everyone. More
by ASHLEYDW24
November 05, 2023
The service department was very accommodating with regards to keeping me supplied with coolant until the gasket problem was solved - thanks to the parts department too ! Jim was patient through the fr regards to keeping me supplied with coolant until the gasket problem was solved - thanks to the parts department too ! Jim was patient through the frustration of dealing with a serious problem on a brand new vehicle. Joe especially deserves a blue ribbon for answering remaining questions I had upon picking up my repaired 2022 Taos. I have no fault at all with the device department. Happy Thanksgiving everyone. This was the second car I’ve leased from Nye and the seventh I’ve had over the years- I hope to continue working with you. More
by dadalou1
Employees Worked With
November 04, 2023
They were Very easy to work with and took care of everything for me fast and easy. everything for me fast and easy. More
by hopejohn0
Employees Worked With
October 31, 2023
I have just purchased my 5th vehicle from NYE… They are great to deal with and they care about there customers. great to deal with and they care about there customers. More
by JJRTOFANI
October 30, 2023
Very easy to work with. This is out 4th car from them. Will go back there again. This is out 4th car from them. Will go back there again. More
by DONNA_ODERKIRK
Employees Worked With
Other Employees :
Frankie and Mark made our experience very easy. they were thorough and went above and beyond from start to finish. A pleasure doing business with them.
