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NYE Volkswagen
Rome, NY
502 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 502 reviews
August 17, 2026
The service team at NYE VW are always friendly, knowledgeable and helpful. They always try their best to solve any issues that come up with my vehicle. knowledgeable and helpful. They always try their best to solve any issues that come up with my vehicle. More
by embgreene
Verified Customer
August 16, 2026
service took longer than anticipated. .no update even though i was waiting for my vehicle .no update even though i was waiting for my vehicle More
by AFREE19421
Employees Worked With
August 13, 2026
Great customer service. Mark the facility manager went above and beyond. He deserves a raise, as he was swamped with issues but made it all happen. Mark the facility manager went above and beyond. He deserves a raise, as he was swamped with issues but made it all happen. More
by wdj1957
August 07, 2026
Very friendly and helpful with fast and excellent service, They accommodate the needs in a fast and efficient manner! service, They accommodate the needs in a fast and efficient manner! More
by ekseelig
Employees Worked With
July 29, 2026
The process for servicing the car was very easy and convenient. The staff were friendly and helpful throughout. The car was completed on time. convenient. The staff were friendly and helpful throughout. The car was completed on time. More
by leighhope1
July 28, 2026
Great experience from start to finish! Joe and Dave were both great and went above and beyond to explain everything to me. They were professional but still very down to earth and made me f Joe and Dave were both great and went above and beyond to explain everything to me. They were professional but still very down to earth and made me feel very comfortable! More
by susanhartwell5
July 23, 2026
It's definitely not like the previous owners The employees knew you and your spouses names. They knew you when you called and they took care of you immediately. This owner has to much turnover in em employees knew you and your spouses names. They knew you when you called and they took care of you immediately. This owner has to much turnover in employees. Really not my kind of dealership. More
by JODYTROTTER5
