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NYE Volkswagen
Rome, NY
502 Reviews
Hello, and welcome to NYE Volkswagen! Whether you’re a long-time patron or a first-time visitor, we’re thrilled that you’ve found us! From our location in Rome, NY, and serving the surrounding communities of Syracuse, Utica and Oneida, we make it our singular mission to provide the finest Volkswagen sales and service in Leatherstocking Country and beyond. With our top-flight staff of friendly sales professionals, helpful and thorough finance consultants, and the finest VW-Certified team of service technicians in the business, we help to make your automotive experience at NYE Volkswagen stress-free and enjoyable. Whether you’re seeking information and financial advice regarding one of our many new Volkswagen vehicles, or are simply looking to get a quick oil change, you can be confident that our staff at NYE Volkswagen is here for you, and not vice-versa.
One thing that stands out about NYE Volkswagen when compared to our competitors should be immediately obvious: we aren’t an enormous dealership. However, we don’t view this as a drawback. Our staff is, in many ways, a family, and the same is true of the customers who entrust us with their automotive experience. A dedication to personalized, professional service and an inventory of vehicles that are iconic and innovative in all the right ways–these are the things that set us apart. We are excited that you’ve visited NYE Volkswagen for your next Volkswagen, and we eagerly await the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 502 reviews
Verified Customer
July 15, 2026
From start to finish, very smooth process. I didn’t have to wait at all! Fabulous job! I didn’t have to wait at all! Fabulous job! More
by cleemarrello
Employees Worked With
July 13, 2026
The waiting area is clean and welcoming. All the sales associates said hello when they passed by. My service was done quickly and it was a very pleasant experience! All the sales associates said hello when they passed by. My service was done quickly and it was a very pleasant experience! More
by jenniferbaileylmt
Employees Worked With
July 11, 2026
Made a straight forward offer , no hard sell and everything was ready to go . David was very helpful in describing different trim levels. everything was ready to go . David was very helpful in describing different trim levels. More
by KKUHARIC
July 10, 2026
Tami is great. She kept me updated throughout the service process and was clear about any/all added costs that I was going to accrue during service. When I have cal She kept me updated throughout the service process and was clear about any/all added costs that I was going to accrue during service. When I have called NYE VW Service Dept., She has always been friendly and accommodating. More
by mike.sales69
Employees Worked With
July 10, 2026
Tina who helped me over the phone was extremely friendly and helpful. Tami who helped me when I brought my car in for service was also very kind and approachable! and helpful. Tami who helped me when I brought my car in for service was also very kind and approachable! More
by SAMPSNELL
July 09, 2026
The staff at the dealership have been very polite, accommodating, and professional, always satisfied with the service we receive. They would have gotten five stars had it not been for the ridiculous A accommodating, and professional, always satisfied with the service we receive. They would have gotten five stars had it not been for the ridiculous AI powered answering service that you are forced to navigate before you get to an actual person, very aggravating! More
by DBLTYME31
July 02, 2026
Always do a great job on the repairs. A little pricey and it would be nice to be able to get a rental for people that work. Other than that very reliable service. A little pricey and it would be nice to be able to get a rental for people that work. Other than that very reliable service. More
by kstay781
Employees Worked With
