Nalley Toyota of Roswell

Great Price and Professional Service I used the Costco Vehicle Purchase Program and was referred to Nalley Toyota. I was given a great discount on the MSRP and an outstanding offer for I used the Costco Vehicle Purchase Program and was referred to Nalley Toyota. I was given a great discount on the MSRP and an outstanding offer for my trade-in. It was a pleasure to work with Andy Porter in this purchase. More

Great It was an awesome experience very friendly and helpful. I really enjoyed visiting. I was able to buy the truck that I wanted and it was easy. It was an awesome experience very friendly and helpful. I really enjoyed visiting. I was able to buy the truck that I wanted and it was easy. More

Indifference from the used sales manager We bought a used Toyota Prius; however, we will never buy from this dealership again. We asked the sales associate how close he could get to 18000. Th We bought a used Toyota Prius; however, we will never buy from this dealership again. We asked the sales associate how close he could get to 18000. This was $1,500 less than the vehicle was listed. The sales associated took our request to the used car mgr to review our request. He brought the invoice back with something scribbled on it. Basically, screw you, take it as is or forget it. It was obvious the sales manager did not want to sell the car to us. I can only promise we will tell everyone we know not to buy a car from this dealership. We will post on social media explaining to friends and family not to buy from this dealership. Buying a care is a difficult experience but this was awful. More

Excellent professional service Everyone I came into contact with during the purchase process was very professional and friendly. Especially Brandon Murray in Sales and Charles Wang Everyone I came into contact with during the purchase process was very professional and friendly. Especially Brandon Murray in Sales and Charles Wang in the business office. The transaction was completed efficiently and without any issues. More

Auto Purchase The recent purchase of our Highlander was easy and stress free from sales (Stacy Lowery) to finance (Kelin Johnson). The staff is professional, knowl The recent purchase of our Highlander was easy and stress free from sales (Stacy Lowery) to finance (Kelin Johnson). The staff is professional, knowledgeable, and well trained, and we highly recommend Nalley Toyota of Roswell More

Purchase of Third Toyota at Nalley Toyota in Roswell, GA This is truly a remarkable auto dealership. The entire experience is exceptional from the sales representative to the service department. They treat a This is truly a remarkable auto dealership. The entire experience is exceptional from the sales representative to the service department. They treat a client like family and do not apply any unnecessary pressure to buy or not buy a product. I just purchased my ninth Toyota and find Nalley Toyota of Roswell to be nothing but the creme de la creme of dealerships. I wouldn’t buy a Toyota anywhere but here. Thank you, Nalley Toyota of Roswell. Tony Keels was the sales representative and I highly recommend him to provide anyone with a rewarding vehicle purchase experience. More

Excellent service at Nalley Toyota My husband and I have had excellent service at Nalley Toyota with maintenance of our vehicles and in purchasing a new Toyota. Brandon Murray did an My husband and I have had excellent service at Nalley Toyota with maintenance of our vehicles and in purchasing a new Toyota. Brandon Murray did an excellent job of showing the car and of showing me how to use some of the features. More

Purchase experience very disappointing and frustrating!! Bought a new Highlander while trading-in 2016 Audi Q5 on 30th March 2018 at Nalley Toyota. Firstly, Nalley Toyota owes me $2,521 for the trade-in Bought a new Highlander while trading-in 2016 Audi Q5 on 30th March 2018 at Nalley Toyota. Firstly, Nalley Toyota owes me $2,521 for the trade-in allowance minus trade-in payoff and I was told on the day of purchase that I would get the check for amount $2,521 in a week’s time. It’s been 3 weeks now, I didn’t get any check. When I call Nalley Toyota, they say, they are waiting for the Audi title from the bank before issuing the check (which was not informed during purchase). I am constantly following-up/requesting to expedite the process stating that I was never informed about this wait time but Nalley Toyota is not willing to issue my check unless the title is received (which might take longer time due to bank formalities) which is very frustrating & disappointing. Never had such awful customer experience with other dealers. Secondly, during test drive before purchase, the sales associate informed me that there are sensors for the Highlander. After purchase, I discovered that there aren’t any sensors (nor front or rear). When I reached-out to them about it, they said it would cost me another $600 to install the sensors. When I told them that I wasn’t informed about the sensors (which I didn’t check during test drive), they said, they didn’t mention about it during test drive. I don’t know how many more calls & follow-up emails that I need to send to tackle these surprises, while ending-up with same response from Nalley Toyota on both of the concerns. More

A trusted business I have been a customer of Nalley Toyota for over 12 years. They have always been pleasant to work with, very considerate of customers and good manner I have been a customer of Nalley Toyota for over 12 years. They have always been pleasant to work with, very considerate of customers and good manners. My sales advisor, Kabba N'Jie, explained the features of the car well. and the sales manager offered an excellent price for the new car purchase. I have used the dealer's service department to maintain my former car in good running condition, and I will use them to do the same for this new car. More

great service my uncle purchased his toyota here, and we came back to purchase my vechile here. Great atmosphere and great customer service. Will definitely recomme my uncle purchased his toyota here, and we came back to purchase my vechile here. Great atmosphere and great customer service. Will definitely recommend to friends and family. More