Naples Acura

Fantastic people and process We were so pleased with our experience at Naples Acura and our salesman, George Lazzarotto was a pleasure to work with, very knowledgeable and pleasan We were so pleased with our experience at Naples Acura and our salesman, George Lazzarotto was a pleasure to work with, very knowledgeable and pleasant. We have never leased a car before but the process was so easy and before I knew it, George had me in my beautiful new RDX. He even helped set up my phone system. I would highly recommend George and this dealership if you are looking for an enjoyable experience finding a new vehicle. More

Very Gratifying and Pleasant Buying Experience Sparky Meador is the sales associate who demonstrated the new TLX to us very thoroughly and patiently. We we entirely pleased with his helpfulness an Sparky Meador is the sales associate who demonstrated the new TLX to us very thoroughly and patiently. We we entirely pleased with his helpfulness and friendliness throughout the purchase process. He also went "beyond the call of duty" in delivering the vehicle to us in North Naples, and in processing the complicated paper work in transferring the NY registration of our previous Acura to the new car. We are also happy with the congenial attention of Dan Jackson In handling the details of the sale and registration transfer. As other reviewers have noted, Naples Acura has an excellent sales team. We have previously had our 2003 Acura serviced a number of times at Naples Acura, and the service has been friendly and first-class. More

super salesman Norman has helped us purchase not one ,but two Acuras. He is patient as well as knowledgeable about the cars he is selling. Norman is neither pushy or Norman has helped us purchase not one ,but two Acuras. He is patient as well as knowledgeable about the cars he is selling. Norman is neither pushy or flashy; he makes you feel comfortable. When we went to pick up our latest Acrua, Norman took as much time as we needed to explain and show us how the features had changed and gave us ample instruction before we ever left the lot. He also made us promise to call is we had ANY questions after we had spent a day with the car. If I am asked who to see at Naples Acrua, the answer will be Norman Johnston. Sincerely happy customers, Tony and Linda Schuler More

The Best Dealership!!!!!!! I cannot say enough about Naples Acura. They are the best!!!!!! I bought my first Acura RDX from Scanlon Acura before they moved into their new space I cannot say enough about Naples Acura. They are the best!!!!!! I bought my first Acura RDX from Scanlon Acura before they moved into their new space. The only reason I bought from them was because I loved the RDX and we had a wonderful sales person, who is no longer with Scanlon Acura. He persisted in trying to get us the best deal with his Manager, Joe, who kept resisting any offer. We finally got a deal we could live with, Thanks to John. We love the vehicle and it has services us well. We have tried so many times to deal with Joe at Scanlon Acura to get into an upgraded model of the RDX and stay with the dealership. Joe is a very unfriendly and cold individual and would ignore my husband and me when we were in for service. He has ignored both of us while in for service on the RDX and walked by us without even acknowledging either one of us. I would never go back to them for a vehicle. We are both so happy with Naples Acura. The sales person, Norm, Nd the general manager bent over backwards to make us happy and make a deal with us. I am now driving a new 2016 RDX and got a deal that worked for our budget. Joe would never talk to us or even try to come up with a deal that would work for us. Love Naples Acura, Norm the sales person and the manager/general manager. They are the best. I will continue to deal with Naples Acura. Too bad for Scanlon Acura. They need to sort out their people and realize they are not doing a good job for Scanlon. Thanks Naples Acura. Love my new car!!!!!!!!!!!!!!! More

Car purchase Fantastic experience. Very happy with purchase and way I was treated. I feel I recieced a fair deal and dealing with Michael (Sparky) was like dealing Fantastic experience. Very happy with purchase and way I was treated. I feel I recieced a fair deal and dealing with Michael (Sparky) was like dealing with a friend. Gregg More

Ease of purchasing a car This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get This experience of purchasing a new car was so easy. Mr. Norman Johnston was so nice and patient with the process. I was only going to look and get prices of the cars and I ended up purchasing a new 2016 Acura. All this took place Christmas Eve. I never felt rushed or pushed into anything. All the staff at Naples Acura could not be more helpful. Mr. Norman Johnston and the staff are very professional. More

Wonderful Car Buying Experience. Norm Johnson was a pleasure to work with and answered all our questions in a low stress environment. He worked hard to make sure all of our needs we Norm Johnson was a pleasure to work with and answered all our questions in a low stress environment. He worked hard to make sure all of our needs were satisfied. Credit also to Joe Eisenberg who helped out in working out a great deal for us on a new RDX. Anyone in the SW Florida area interested in an Acura MUST make the visit to Acura of Naples. I have bought or leased 7 Acuras in my life in states from MA, VA, FL and Naples of Acura has provided the most customer friendly buying experience! Thanks Guys! More

BEST car buying experience EVER Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY wil Professional, friendly, and just flat out the best dealership experience. Walked in, walked out 2 hours later with my beautiful CPO TSX! DEFINETLY will be back at Naples Acura. Unlike any other dealership I have been. FIRST CLASS More

new car purchase Just a great expiernce, salesman were so helpful and courteous. The car was explained in full including all options. All paperwork was explained. Thi Just a great expiernce, salesman were so helpful and courteous. The car was explained in full including all options. All paperwork was explained. This is my second Acura at this dealership, just great to deal with More

Poor Customer Service On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pric On Thursday, 12/10, I went online to set up an appointment for an oil change for my 2015 TLX. I was intercepted by a chat agent who I asked for pricing for an oil change. He put me on hold five minutes and when he came back he said he didn’t have that info and took my email and phone number saying he would get right back to me. Before ending the chat I asked what appointments were available , since I was driving to Ft Lauderdale the next day and want the oil changed before the drive. He said he did not have that info either but would get right back to me. As of today, 12/16, I have still never receive a return call from him. I called service directly and made an appointment for today at 1 PM. I assumed it would be like the Infinity dealer where I dropped my car off and a loaner was waiting. This was not the case. When I got there I was sent inside to see Chris Bargnesi. I told his about my poor experience with the chat rep. He seem pretty disinterested, and said they are a third party and he has had others complain about them. He had me sign some paper work and said I should have a seat. I asked how long it would take and he said about an hour and fifteen minutes . I asked about a loner and he look puzzled and said, ‘if I needed one he could see what he could arrange.” I told him never mind that I would walk home and asked if he would call me when the car was ready. He said sure at which point I left. Bottom line is that this experience was nothing like my experience with the Infinity dealer. That service department actually made customers feel as if they cared about the experience each customer had with them! I find the Acura and Infinity to be very similar cars. Both are high quality cars and good values . Given that , the main distinction between the two is the dealership and the Infinity services department is a quantum leap beyond yours. I am writing this in the hope that it might cause you to improve your service department even though I doubt I will ever use it again for anything other than a car wash. Paying a premium price for lackluster customer service makes no sense. More