Naples Acura

Marvin Sold me a 2021 RDX with a bad odor. He said he’d have it fixed up while I signed the papers. After I signed the papers, I opened the car door and the odor was still there. He immediately took it to have it fixed up while I signed the papers. After I signed the papers, I opened the car door and the odor was still there. He immediately took it to detail shop and had lemon sprayed inside. I got home with the car and my neighbor smelled inside and said palm rats are living in it. I’m took it back the next morning. I asked for my trade in back and wanted my $10 k deposit refunded. Marvin got Joe Eisenberg the sales manager involved. Showed me 2 used cars on the lot that were not suitable. Joe then had the service Dept connect an industrial ionizer to the RDX cabin air and changed the air filter. He said “will see if this works” I told him I was flying out for 10 days and wanted my trade in returned to me and my money refunded. He said “let’s wait til you get back, if it’s not better will do it then”. I believed him and left with the RDX. When I returned on 10/4 the cabin odor was still there. I called Joe, reported it and took the RDX in the following morning. Salesman, David F showed me some used cars again none suitable. I asked for my complete deposit back but was told $4K would NOT be refunded. I contacted Acura Corporate office and the GM Ross Levy. Ross suggested I leave the RDX for Biocleansing and gave me a loaner sedan for 2 days. More

It's not often you can say you enjoyed your car buying experience! However, the service provided by Michael "Sparky" Meador from the time I walked in the door until I took delivery of my new RDX was reall experience! However, the service provided by Michael "Sparky" Meador from the time I walked in the door until I took delivery of my new RDX was really outstanding. Sparky clearly knows his product and has the ability to convey it to his customers in a efficient and non-pushy way. This is the 3rd car I have purchased from Naples Acura and sales people like Sparky are the reason why. I have never had to take my cars in for service except for routine oil changes and again the experience was seamless and fast. More

Norm was very professional and most of all he wasn’t pushy during the sales process. pushy during the sales process. More

Norm ws a very "Low Key" or Low Pressure Salesperson, which made our 2020 MDX buying experience a pleasure. He was thoroughly knowledegble about our Model, Package & Year & was able to compare feature to which made our 2020 MDX buying experience a pleasure. He was thoroughly knowledegble about our Model, Package & Year & was able to compare feature to feature to the 2016 MDX we were trading in. Norm listened to our concerns & addressed all of our questions & "Hot Buttons" in delivering our car. He was able to bring in his Manager when we reached impasse on our deal, who was abe to remove the last hurdles to our satisfaction. Once we reached our deal & shook hands, Norm, along with Mary Ann Sullivan were very efficient & diligent in making sure all details & documentation were taken care of, so there were no open items that we had to go back & revisit. In essence, they did not waste any of our time, & we probably spent between 3 & 4 hours over 2 days from our driving in to driving out with our new car, which we appreciated. All in all, we had a very good Buying Experience & we felt good about the deal we made, the car we received & the treatment we were giben. Top shelf, which is what you would expect in purchasing an Acura Vehicle. More

Francine is extremely knowledgeable about the cars she sells. She is a good listener and is careful to answer your questions. I am happy with my new Acura MDX. Since I spend so much time in my vehicle it sells. She is a good listener and is careful to answer your questions. I am happy with my new Acura MDX. Since I spend so much time in my vehicle it is important to me to have such a nice one. More

The transaction was fast . Low presssure without the usual up sale. Car was clean and ready to go. usual up sale. Car was clean and ready to go. More

Excellent service, very professional and friendly. I would have rated them 10 if I could. They went extra mile to find my choice of car even when their inventory did not have it. Never felt like I was would have rated them 10 if I could. They went extra mile to find my choice of car even when their inventory did not have it. Never felt like I was being pushed to buy a car, not a single moment. All the staff gave authentic opinions and it made us a lot easier to make decision. Happy to be their customer. Special thanks to Mr Matthew Corio. Excellent place to buy your car. More

Bought our first Acura from Omar G, This dealer took great care of us & Omar is such a great salesman, great character, very clear and detailed and made the sale so easy for us. Will def come back in th great care of us & Omar is such a great salesman, great character, very clear and detailed and made the sale so easy for us. Will def come back in the future. More

Got my wife’s 3rd Acura RDX and our 6th Acura, and 7th car from Naples Acura recently, Have alway had a good experience at this dealership, and Omar was no exception to that. Laid back and courteous throu car from Naples Acura recently, Have alway had a good experience at this dealership, and Omar was no exception to that. Laid back and courteous through the whole process. Hope to work with him again real soon on a new TLX! Would recommend him to anyone looking for a new Acura. More

Everyone was helpful and friendly!! Able to take care the same day!! Thank you again the same day!! Thank you again More