Naples Chrysler Dodge Jeep Ram

The most terrible and thieving dealer I have ever been in. Over $400.00 dollars to share your a/c system. That was it nothing else was done. I sat there for over three and half hours while it mechanical w in. Over $400.00 dollars to share your a/c system. That was it nothing else was done. I sat there for over three and half hours while it mechanical work done someone else’s car. he also said he would charge me another $400 to fix a vent on my dashboard, of course, I declined that.. they think they can get away with anything because I’m a senior citizen. It’s absolutely disgusting. They have laws against that. And they should be brought up on charges. More

I leased the RAM truck 2 weeks ago. You were suppose to add running boards. I’m still waiting. I needed to replace one of my key fobs. You would gladly do it for $725!!! I never You were suppose to add running boards. I’m still waiting. I needed to replace one of my key fobs. You would gladly do it for $725!!! I never got copies of the signed contracts. There is no mounting bracket for a front license plate. The glove compartment contained a large bag of hardware. I have no idea what it’s for. More

Service Mgr Vendela is an excellence of your Brand. People do and can make the difference People do and can make the difference More

Great service from John Bradley. Highly recommend and I will contact him when my lease is up. Thank you!! Highly recommend and I will contact him when my lease is up. Thank you!! More

The service department did a great job of making it easy to schedule the appt and getting a ride home after dropping off my car. to schedule the appt and getting a ride home after dropping off my car. More

Great customer service start to completion of the deal! !!!!!! Thanks John it was enjoyable. Hollywood *** !!!!!! Thanks John it was enjoyable. Hollywood *** More

They seem to only really care about the Mopar customer survey after the sale. Lots of pressure to give all 10’s. After that they really don’t seem to care. survey after the sale. Lots of pressure to give all 10’s. After that they really don’t seem to care. More

If I could give negative 5 stars, I would. Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I sp Service is prompt UNTIL they get your vehicle. After that, you're at their mercy. All my appointments have been between 8-10 am, and every time, I spend 5-8 hours in there. I'm forced to go there because that's the closest to me. This last time, today, not only did I spend 5 hours in there, they charged my card twice, and now the refund will take 3-5 business days to refund. It took them that long to replace a hose that takes 5 minutes. They knew it was covered under warranty yet they claimed that was the reaso n it took so long. That was the biggest crock of xxxx I've ever heard. I think next time I'll drive to the dealership a couple of hours away and take my chances at getting potentially better service. I attempted to reach the General Manager but got a voicemail, which I left a message. I'm still waiting for a response. I highly recommend going elsewhere. More

Everything was done as requested. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. It took a littte longer than planned, though. Stephanie was professional and took that into account on the bill. More

Unacceptable,missing communication with customer all the time I don’t trust these dealer at all time I don’t trust these dealer at all More