Naples Chrysler Dodge Jeep Ram

No longer suspecious of dealers. A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not A year ago I went to Naples Chrysler Dodge Jeep Ram and the service was terrible and expensive. I was charged for a rotation of tires and that did not happen since the serial numbers on the tires which I had written down were in the same place after the service. Furthermore, the windshield washer on the passenger side was not working because the rubber connector had split. That repair come under my extended warranty with a $100 deductible. The mechanic simply cut off the part that was spit and pushed the remainder back on. The repair did not hold and I had to repair it myself. I was charged the $100 for that repair! I decided that I would not darken the door of that dealer again. Then I heard that the dealership had bought out. So I decided to try it again but this time I only wanted only an oil change. I made an appointment although I was told that I did not have to. A proposed bill was sent to me via the internet which I thought was reasonable. When I went to the cashier to pay the bill it was $50 higher. I asked Sergio what was the difference. I told him about my last experience. To make a long story short I am now a very happy customer because of Sergio's service and understanding. Now, because of Sergio I will return to this dealership for service. I believe that the change of hands was a good one and that currently the management and ownership is operating with an excellent standard of business ethics which I wish more car dealers would adhere to. More

Rhonda is the worst service manger I have ever seen She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea She never got the service done right from first visit and she will refuse to take you car again if you gave her a bad servay. She do not have any idea about the customer service satisfaction . She will refuse to take you car for non resolved issues More

Very busy but still attentive! I needed a loaner car while mine was in service and at that time Barbra had a full line of new loaners she had to transfer into her fleet witch she ex I needed a loaner car while mine was in service and at that time Barbra had a full line of new loaners she had to transfer into her fleet witch she explained was time consuming witch I understood but she was still very attentive and a good conversationalist. It was a pleasure to meet you barbra. More

Great GM and very helpful I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very u I had a chance to meet and speak with the GM about the issues I had with my jeep and there is no doubt he is the GM for a reason very attentive very understanding and great personal skills. Thanks for all your help. More

Had some hiccups, but they fixed them. We love our new car! Had a few issues at the beginning, but were eventually able to straighten them out and we look forward to many years of driving o We love our new car! Had a few issues at the beginning, but were eventually able to straighten them out and we look forward to many years of driving our car. More

Great experience! It was a pleasure purchasing a vehicle will bill! He made the process very simple, easy and stress free. No pressure whatsoever! He was very patient a It was a pleasure purchasing a vehicle will bill! He made the process very simple, easy and stress free. No pressure whatsoever! He was very patient and went above and beyond to get us what we wanted and more! More

Factory Recall I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back I had a Factory Recall for a Software update and this was taken care of by John Woodward. They reprogrammed the computer for the latest update. Back on the road agin with my Dodge Sprinter. No charges and a pleasant waiting room. Mike More

Terrible Customer Service ans Service Dept! Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will n Since changing ownership the customer service is terrible!! I still had one oil change left on my rewards card that I paid for in advance. They will no longer honor it. They said they sent out a letter and email letting customers know this. That is a lie. Never received either. It took over two weeks and several phone calls and emails to try and even schedule an oil change and the service manager was rude and could care less whether she had my business or not. So after all the fighting to get the oil change,I ended up walking out that morning with out my vehicle being serviced!!! The email exchange afterwards was just as bad. The issue was never resolved and not even so much as an apology!! Never again!!!!!!!! Stay away at all costs!!!! More

Dave Landi - Simply the Best - and,,,Thank you Tyrone Morgan Another great experience at Naples Dodge/Ram. My college student son needed a new used car. After looking at the website I called Dave Landi (again)wh Another great experience at Naples Dodge/Ram. My college student son needed a new used car. After looking at the website I called Dave Landi (again)who put me in the good hands with Tyrone Morgan. Tyrone - highly professional -showed me several cars and when my son and I returned to the dealership Tyrone took us on 3-test drives and answered all of our questions. When it came time to close the deal, Tyrone, Steve Durst and Conrad (Finance) took very good care of us with a fair trade value for my sons car and excellent deal on the new used vehicle. Dave Landi stayed in touch too thoroughout the deal even though he left for vacation. Tyrone Morgan Ian't listed on the review page but I give him 5-stars too. Naples Dodge/ Ram’s team showed me again - they have the best customer service skills, practices and philosophy in the industry. Low pressure, high results and good deals. Thank you! More

One word DISHONEST I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought i I went in for a recall item, inspection and oil change. Poor reception area. Greeted on time but I believe that was sheer luck on my part. I brought in a 3x5 postcard type coupon that they had sent me with an oil change discount but they did not honor it. I was told that they couldn't honor that coupon for $19.95 but that they could print me one from the dealer for $22.95 which I agreed to. When I paid my bill, they didn't have the coupon, I sat there for 3 hours at which time they could have told me they didn't have a coupon so if I wanted it would cost me the now $66.21 that I ended up paying for but the worst part is to come. I had asked them to perform a vehicle inspection with a report and estimates of what needed to be fixed, well their report gave my car an A+ all GREEN when I knew that wasn't true nor possible. I already knew from the previous inspection that all tires needed to be replaced and my rear brakes and right rear rotor needed to be changed. When I confronted the manager, she went outside to verify and came back with a modified report giving me a YELLOW color for the brakes and RED for the tires. Well this to me can only mean one of 2 things: Inspection wasn't performed or the report was pencil whipped. In either case now how can I be sure that the oil has been changed or anything else for that matter. I am just telling the truth here. If after reading this you want to take your chances with these people then all I did here was more waste of my time. It is very sad that this kind of thing has to happen for just a few bucks that won't make me or brake me but that can generate a bad review. More