Naples Chrysler Dodge Jeep Ram

jeep compass 2018 recall john and staff was great and very friendly wait time was reasonable for work being done over all a great expeirence thanks will be great when construc john and staff was great and very friendly wait time was reasonable for work being done over all a great expeirence thanks will be great when construction is complete look forward to having my routine maintenance done here More

Dont buy used, scummy dealership Bought a used car that seemed to be in great condition with the sales rep saying this and that were replaced and that it was pristine only to get home Bought a used car that seemed to be in great condition with the sales rep saying this and that were replaced and that it was pristine only to get home and find many issues, they covered so many issues that revealed themselves after just a week of driving. DO NOT purchase used from this dealer, they used xxxxxxx tactics to get a sale on someone who this was their first time car buying. Finance manager kept saying this car is "as shown" meaning any issues that come up they werent liable for, shouldve been a red flag that they only temporary fixed many issues and we should have steered clear of the dealership. More

bianchi Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge to my friends More

great service my car died; the service dept. diagnosed it quickly and got me going quickly; service advisor Rudy did a great job; I will continue to bring my car he my car died; the service dept. diagnosed it quickly and got me going quickly; service advisor Rudy did a great job; I will continue to bring my car here More

Terrible customer service as a brand and dealership. I’ve purchased my last 3 vehicles from Naples Chrysler Jeep dodge and ram. Currently leasing one that’s had minor issues and when the lease is up i wi I’ve purchased my last 3 vehicles from Naples Chrysler Jeep dodge and ram. Currently leasing one that’s had minor issues and when the lease is up i will not be purchasing a new vehicle. As for the 2015 Jeep Grand Cherokee i purchased in 2016 with the 1000,000 power train warranty and 3 year 36,000 bumper to bumper warranty has caused me more then enough headache for a life time. The service department is absolutely the worst customer service i have ever received. Last year i spent 3 days going back and forth for a tire repair which is still leaking to this day. Today i called because my shifter is peeling leather and plastic causing a mess all over my centerconsoul. Mind you this vehicle is technically 2 yrs old because i purchased it “new” even though it was a 2015. Because I’m 1000 miles over (37,178) from the bumper to bumper warranty i can’t get this part replaced. I was informed that Chrysler will absolutely not do anything to fix this cosmetic issue because it’s over the 36,000. Again I’ve spent well over $100,000 at this particular dealer in the last 5 years on 3 different vehicles. I’m in the customer service industry and never would ever treat someone who was a loyal customer this way . I will never buy another product from this or any other Chrysler dealer. It’s completely insane that they wouldn’t even schedule me an appointment or give me a ball park idea of what it would cost to fix. i love my vehicle and I’m completely mind blown that they would do nothing to help in any way shape or form. I will never reffer anyone to this brand or dealer and when i do decide to buy a new vehicle after my lease it will defiantly not be with this company. I’m currently seeking legal action to review the terms of this warranty since again my vehicle was purchased as new in 2016 even though it was a 2015 modle. ( don’t remember he name of person i spoke with but i can’t post this review with out selecting someone. More

Vinny is the man! Went to Naples Jeep just to look, ended up working with Vinny. He was amazing, did a awesome job getting us to where we need to be Thanks Vinny !! Went to Naples Jeep just to look, ended up working with Vinny. He was amazing, did a awesome job getting us to where we need to be Thanks Vinny !! More

Service department is always a challenge Our service representative, Tim, did a great job except not getting my cell phone to find me while I was in the building. Other than that, good. Howev Our service representative, Tim, did a great job except not getting my cell phone to find me while I was in the building. Other than that, good. However, if you plan to take your car into this dealership, the service department is being renovated which it desperately needs. It was pouring rain when I dropped my car and there was no awning protection as I got out of the car. I was soaking wet. I was told to "run"! Seriously? I understand that the waiting area is being renovated but the one that is being used right now is substandard. The television was blaring loud and it was warm in there. While the renovations are being done, this area needs to be made more comfortable for the guests who are waiting. I tried to pay for a water bottle and the machine didn't work. I finally walked to the Mazda dealership on site where there are free soft drinks and snacks and a very comfortable environment. I am so hoping that the new service area and waiting area are done beautifully. I love my Jeep Summit but I dread going to the service area. This is a very common opinion in the Naples area. Improving your service will improve your sales. Also, providing a loaner car for those who are leaving their cars for more than two hours would be a real boost for your service department. More

Awesome Customer Service I picked out the Jeep and then went for a ride, was introduced to the finance mgr then all was done. Also what was cool was the information on a thumb I picked out the Jeep and then went for a ride, was introduced to the finance mgr then all was done. Also what was cool was the information on a thumb drive presented after all the finance was completed. I have been in customer service for over 30 years and this represents the finest complimentary of service as "Ladies and Gentlemen" serving Ladies and Gentlemen" (Ritz Carlton epic) All the information and pairing up of my phone to the understanding of the soft top and rear seats. Greater than expectations would be another way to state this. I also purchased my last vehicle from this dealership for the same standards of service. A pleasure to meet them all and I look forward to many years of dedicated service from them. More

The necessary work was successfully completed on my Pacifica The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Wo The rating is an overall rating. However, I would rate the Service Department sign-in employees as excellent. I am speaking specifically of John Woodward who carefully analyzed my issues and worked to get them resolved correctly. He is very meticulous about the details and made sure the work was done to my satisfaction. It is a pleasure working with him - 5 star rating. More

Great experience I want to thank Naples dodge for a great experience in purchasing our new Chrysler 300 and a very special thank you to Daniel Ortiz for helping us wit I want to thank Naples dodge for a great experience in purchasing our new Chrysler 300 and a very special thank you to Daniel Ortiz for helping us with an easy and pleasant purchase of our new car. More