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Naples INFINITI

Naples, FL

4.9
815 Reviews
Your #1 Choice In Southwest Florida! At NAPLES INFINITI, the moment you walk into our dealership, it's our philosophy to show you why owning an Infiniti will be as inspiring as driving it. We proudly embrace the philosophy of the Infiniti Total Ownership Experience by recognizing, understanding and anticipating what a luxury consumer demands. We meet each owner's individual needs, while surpassing their expectation. It's a promise that each honored guest will enjoy comprehensive, personalized sales and service. Your satisfaction is our personal reward. NAPLES INFINITI is honored to be a part of the Southwest Florida community and has proudly supported local organizations such as Youth Haven, The Regional Children's Hospital of Southwest Florida, Rotary Club of Naples, Naples Pelican Bay Rotary, Bonita Springs Chamber of Commerce, Estero Chamber of Commerce and Foster Care Council of Southwest Florida, just to name a few.
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5880 Naples Blvd

Naples, FL

34109

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Showing 815 reviews

January 12, 2023

Infiniti's have been our cars of choice for many years starting in Novi Michigan. We are here in Florida buying a new QX55 from Justin. He was able to provide a new car off the lot. He did a great job of More

by Bruceab51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin- sales
Jan 13, 2023 -

Naples INFINITI responded

Thank you for your loyalty to Infiniti and for your purchase! Justin is very knowledgeable and very customer focused. He tries his hardest to deliver both the car and the experience to his customers. Enjoy your new QX55!

November 20, 2022

G was great. His supervisor was too. Voluntarily fixed some cosmetic damage at no charge. I’d do business with them again and I really like the Q50 I bought. More

by rogroejr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gerosky “G” Sainvil
Nov 20, 2022 -

Naples INFINITI responded

Thank you for your purchase and your feedback! Gerosky is great and we are very happy that he is on our team! Enjoy your Q50!

November 07, 2022

Infinity is the way to go you guys are amazing I love my car so much thanks More

by jjocelyne019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luxon Estiverne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Naples INFINITI responded

Thank you for your review and for your purchase! We try our hardest to make the process as seamless as possible. Enjoy your new Infiniti!

November 03, 2022

Just bought my QX60 from Jonathan Hildago…. terrific experience from start to finish to followup. I’ve bought dozens of cars and I’ve never felt more positive about a transaction than this one� More

by gb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Preston Reeder, Jonathan Hidalgo
Nov 03, 2022 -

Naples INFINITI responded

Thank you for your review and for your purchase! Jonathan is a true professional and he knows how to deliver both the car and the experience to his customers. Enjoy your new wheels!

September 22, 2022

awful experience on more than 1 occasion! ! Service manager Mike is rude.... service dep unorganized.... " Ill have your service advisor call you right back " several days in a row, come to f More

by rwolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lichtenthal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Naples INFINITI responded

We are very sorry to hear about your experience. Certainly this is not the level of customer service that anyone should experience.. You can expect a call from our Director of Fixed Operation, Skip Roth to hear more about what happened. If you would like to reach him, you certainly can at sroth@naplesinfiniti.com. Again, our sincerest apologies.

August 18, 2022

Our experience began with Anthony Latino keeping us posted when the car we were interested was available. He always let us know when a car came in whether it was the exact one we wanted or not but wan More

by layddi22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Barger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Latino
Aug 18, 2022 -

Naples INFINITI responded

Thank you for your feedback. Anthony and Gabe are awesome and we fully agree with you that we are fortunate to have them on the Naples Infiniti team. We are so happy that you found the perfect QX60. We hope that you have many years and many miles of enjoyment in your new Infiniti!

Aug 18, 2022 -

layddi22 responded

You are very welcome!

July 28, 2022

Caroline Tursi patiently worked with me for over two months on finding the perfect vehicle and from the start to the finish she was the perfect professional. This is my second Infiniti I have purchased More

by JENB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luxon Estiverne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Roland, Caroline Tursi
Jul 28, 2022 -

Naples INFINITI responded

Thank you for your loyalty to Naples Infiniti and your review! Caroline is the perfect professional and we are happy that you had the opportunity to work with her. Enjoy your new wheels!

July 23, 2022

Bryan was wonderful to work with, I will refer him and Naples Infinity to anyone who asks. It was a fabulous experience and I love my new QX50. THANK YOU BRYAN, this was a dream come true. More

by Karla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C. Kolling, Bryan Neitz, Scott Roland
Jul 23, 2022 -

Naples INFINITI responded

Thank you Karla for your review and for purchasing your new QX50 from Naples Infiniti! Bryan is wonderful to work with and we are happy you had the opportunity to do so.

July 07, 2022

My whole experience from beginning to end was excellent. Extremely Helpful and knowledgeable. Anthony was a fantastic sales person to deal with. He helped me every step of the way!! More

by Angela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Latino
Jul 08, 2022 -

Naples INFINITI responded

Thank you Angela for your review and the 5 stars! Anthony is fantastic and we are happy that he helped you through the sales process. Enjoy your new ride!

June 28, 2022

Usually get me in and out without problems. Service manager and staff ate polite. They make accommodations to the customer without hesitation More

by Williamjackson0707
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lichtenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Haverly
Jun 28, 2022 -

Williamjackson0707 responded

Great experience overall

Jun 28, 2022 -

Naples INFINITI responded

Thank you for the 5 stars! We try our best to get you in and out as quickly as possible.

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