Naples Mazda

The service on the vehicle itself was great but the wait time for just an oil change on a Monday at 11 AM was 3 hours which is absolutely crazy. Especially since we had this appointment scheduled for a whil time for just an oil change on a Monday at 11 AM was 3 hours which is absolutely crazy. Especially since we had this appointment scheduled for a while but I guess scheduling it doesn’t really matter. I live in Fort Myers and when I purchased my vehicle at Naples Mazda I was told that I could use those complimentary oil changes at any location which was not true so the fact that I was stuck in Naples with no car for 3 hours was rough. It is difficult to be negative about this location because the people there are super nice and I know it’s not their fault that it was extremely busy that day but I do wonder if it always takes that long. The only other issue I had was that I got a text from Maria asking if the service went well and I said yes and asked if my tires were rotated because she stated that it was included in my complimentary oil change but she did not respond. Then a few days later, she texted again asking to leave a review on here which I said I would and I’d be happy to leave a great review, I just need to know if my tires were rotated and still til this day I have not gotten a response. I put off doing this review for a while in hopes I’d get an answer but I did not. I really hope and pray that after waiting 3 hours that day that they did rotate the tires because it was supposed to be complimentary and I’m worried that it’s wasted now and I won’t be able to get that done for free if it wasn’t done. Overall, everyone there is nice and the place is clean and tidy but I did have some issues. More

Just leased my third car from them. Each time has been great, but this last experience was the best. Each time has been great, but this last experience was the best. More

I worked with “JP” and Chris. Our experience was excellent and both gentleman were very easy to work with, The car was as described and clean upon my arrival for the test drive. I Our experience was excellent and both gentleman were very easy to work with, The car was as described and clean upon my arrival for the test drive. I would definitely work with this dealership and team again. More

Mr Lazor and the finance team were great and efficient. They made my experience great. They made my experience great. More

Naples Mazda was an extremely clean dealership. We really enjoyed working with Jeffroy Buron and the rest of the team. We love our new car, and would recommend Naples Mazda to everyone. We really enjoyed working with Jeffroy Buron and the rest of the team. We love our new car, and would recommend Naples Mazda to everyone. More

Easy to work with. Not high pressure. I would highly recommend them. Got a great deal. Not high pressure. I would highly recommend them. Got a great deal. More

They were very thorough and kept me informed on the progress of my service. The video showing what was being done was also helpful. progress of my service. The video showing what was being done was also helpful. More

The salesperson was knowledgeable about the product and spoke in layman's terms without a hard sell. He showed me how to work all the car's features. He was a pleasure to deal with. spoke in layman's terms without a hard sell. He showed me how to work all the car's features. He was a pleasure to deal with. More

Exemplary job replacing my battery even though they were already supposed to be closed. Thank you. already supposed to be closed. Thank you. More

the best, courteous prompt and thorough with comp vehicle rental. Very prompt and professional dealer vehicle rental. Very prompt and professional dealer More