Naples Mazda

Sales rep did a good job answering questions but the financial manager showed zero empathy in the customer, he was not clear since the very beginning of the business and he did not offer any alternative financial manager showed zero empathy in the customer, he was not clear since the very beginning of the business and he did not offer any alternatives during the, negotiation process. I had to pay 4K more of I had planned just because of this. May be he is Familiar dealing with very rich people, something that he mentioned several times. Tried to sell an extended warranty even when the car still in warranty. He showed upset during the whole documentation signing process.I would not recommend Napples Mazda only because this. More

This was the best service appointment I have had here at Naples Mazda and Lexi was the reason. She was helpful and kept me up to date and provided excellent customer service. Naples Mazda and Lexi was the reason. She was helpful and kept me up to date and provided excellent customer service. More

Roger was excellent. The oil change and tires rotated took over 2 hours. Then added suggestions which I said yes to which took another hour. The oil change and tires rotated took over 2 hours. Then added suggestions which I said yes to which took another hour. More

I was not impressed with the service, lady helping at the front desk was willing to lose business that to offer a discount on a purchase of over $1000 right when I was leaving to go somewhere else cheaper sh front desk was willing to lose business that to offer a discount on a purchase of over $1000 right when I was leaving to go somewhere else cheaper she decided to give 10% off which I decided to take. After doing some research online I found out they had deals for break pads at 15% as well as the oil change . I call her right away telling her what I have found and then she decided to be nice and told me she “would take care of me” now keep in mind before I left leaving my car there, another costumer came inside and told her “thank you for taking care of me” so I guess she felt guilty and ended up giving me more discounts. Also a service of 5 hours with an appointment scheduled is outrageous, had to leave my car overnight because I could not wait any longer More

The communication was ok but not up to the normal excellence usually experienced. Repair took longer than expected. Battery replaced and all settings were messed up. No car wash. excellence usually experienced. Repair took longer than expected. Battery replaced and all settings were messed up. No car wash. More

By far the best dearership, I have had the pleasure of working with. Their crew in their service department is better than any I have ever felt with. Their just a part of what’s makes Naples Mazada the be working with. Their crew in their service department is better than any I have ever felt with. Their just a part of what’s makes Naples Mazada the best in the entire state More

Paid for rotation. Rotation was. not completed. I asked the servioce guy did he complete rotation and he didn't. my solo brodgestone tire was in the same position as to Rotation was. not completed. I asked the servioce guy did he complete rotation and he didn't. my solo brodgestone tire was in the same position as to when I took in. so tire rotation charge was removed More

The best service on car dealerships is Mazda Naples with very special guy Phil Falzarano ! very special guy Phil Falzarano ! More

Friendly and efficient staff they always try to solve my problems in the best possible way. problems in the best possible way. More

Without question one of the best , if not the best experiences we have ever had. I would recommend Naples Mazda to anyone. experiences we have ever had. I would recommend Naples Mazda to anyone. More