Naples Mazda

Great experience buying my car with Phil at Naples Mazda. .He went above and beyond making this an unforgettable memory. .He went above and beyond making this an unforgettable memory. More

This dealership is not organized at all. I spent three hrs negotiating a deal for a truck. I thought this was a done deal only for the sales person to come back after 3 hrs and tell me the t I spent three hrs negotiating a deal for a truck. I thought this was a done deal only for the sales person to come back after 3 hrs and tell me the truck was sold. I left and a few hrs later I get a call that they can now sell the truck. My gut reaction was to not go back after the experience I had but I was in a pinch a needed the truck. I told the sales guy if it was the same deal we had negotiated then I would take it. I picked up the truck the next day and signed everything online. Including what I thought was an extended warranty for $1500. I was told that I would receive my paperwork via email. After several days of not receiving anything, I was then contacted that they needed more paperwork and my payment would be much larger than what was negotiated including an extended warranty that was now almost $10 grand. I was livid at this point. I told them to take all the extra stuff off including the extra warranty so that my payment was the amount we negotiated on. I finally received my paperwork over two weeks after driving the truck off the lot. I would never recommend this dealership to anyone. So unprofessional for all that hassle, they never threw anything into to promote a better attitude with me. Had they done that then I may be writing a more favorable review. More

The kindest most caring & sincere service department I have ever experienced. I hope the dealership can hang on to these employees for a long time. have ever experienced. I hope the dealership can hang on to these employees for a long time. More

My salesman Marcos did an excellent job, I would reccomend this location and marcos to anyone. reccomend this location and marcos to anyone. More

Everyone in the service department was super helpful and informative! They helped me break down my contract and additional warranties on top of just helping me with what I needed that day. informative! They helped me break down my contract and additional warranties on top of just helping me with what I needed that day. More

Service manage sucks will not help the elderly. ..upcharges, disrespectful Will not repair promised warranty repairs....who does that ?? ..upcharges, disrespectful Will not repair promised warranty repairs....who does that ?? More

It used to be good when I was taken care with other service advisor. The new girl, Karla had little knowledge. Any questions I had with my car after the diagnosis, she had to put me on hold. She said s service advisor. The new girl, Karla had little knowledge. Any questions I had with my car after the diagnosis, she had to put me on hold. She said she would call me back with a quote on a belt I requested to change but wanted to know how much it'd cost me. She didn't get back to me though I texted the automated text number. I found out about the pricing when it was done 4 hours later. I had mentioned about a single service coupon but she didn't apply for me till I reminded her. May need to bring my car to service next time in Fort Myers instead till you guys have a better staff or better training. More

Always ready to help. Th video of the service appointment is extremely reassuring..pleasant people to work with Th video of the service appointment is extremely reassuring..pleasant people to work with More

Frank was a pleasure to do business with. Always a good experience when dealing with Mazda. This is my second CX five and I love it. Always a good experience when dealing with Mazda. This is my second CX five and I love it. More

Phil provided excellent assistance finding me the car I want. Got a great deal and very happy with my new vehicle want. Got a great deal and very happy with my new vehicle More