Naples Mazda

Very disappointed by the service department not giving me any updates on my car for several hours. Had to come and pick up the car without no calls. Lack of workers is not an excuse to not inform the custome any updates on my car for several hours. Had to come and pick up the car without no calls. Lack of workers is not an excuse to not inform the customer of what is going on. They said they replaced the fuse and they didn’t because the issue continues. Very unreliable place to bring the vehicle for service. Had 2 issue with this place already and will not be bring the vehicle here any longer. More

All good, very nice, no problems, went well, very good, good, good, good, good, good, good good, good, good, good, good, good More

Excellent selection, including some hard-to-find certified pre-owned models. Fair pricing and courteous staff. certified pre-owned models. Fair pricing and courteous staff. More

I was very pleased with the expected wait time. The waiting room was comfortable. I was informed each time a task was completed. My car starts immediately after receiving a new battery! Lastly the The waiting room was comfortable. I was informed each time a task was completed. My car starts immediately after receiving a new battery! Lastly the detail looks great! Thank you for providing communication and great service. More

I had a great, supportive experience at Naples Mazda. Roger Hess, Service Advisor, and his team, took my concern about my failing Air Conditioning system and worked with me and Mazda to ensure it was cov Roger Hess, Service Advisor, and his team, took my concern about my failing Air Conditioning system and worked with me and Mazda to ensure it was covered as a warranty repair. It was an all day repair and Roger kept me up to date. The team there even arranged a loaner car on short notice the same day so I wouldn’t miss a Doctor’s appointment while the car was being repaired. I can’t say enough how much Roger and the service team at Naples Mazda made me feel like a valued Mazda owner. I will go back there without hesitation for service on my Mazda. More

Frank was very informative and gave professional assistance with concerns about the car. The video gave details of concerns to be addressed in the future. Frank, the representative, gave excellent assistance with concerns about the car. The video gave details of concerns to be addressed in the future. Frank, the representative, gave excellent service. More

Poor communication and misleading information concerning my purchase of a new car on 3/22/24. The car had a defect which was heard during test drive by both myself and salesperson. After I purchased car a my purchase of a new car on 3/22/24. The car had a defect which was heard during test drive by both myself and salesperson. After I purchased car and brought it in to service 3 days later, and service could not solve issue at that time, I was told by salesperson and GM of sales, a car was coming in within a month to replace. This turned into a 4 month ordeal with little communication from dealership and trade in situation at a higher interest rate and money lost on my part. I was then told by the GM I should’ve never driven in off the lot in the first place! No Kidding! More

Good work but did not update the next service date in the car’s system. car’s system. More

We’ll coordinated team work with all questions answered and all work done in a reasonable time frame and all work done in a reasonable time frame More

Phil was very thorough and was very helpful with every step of the process. EXPERT! step of the process. EXPERT! More