Naples Mazda

I’m very happy with the attention in the customers services it’s very helpful for me services it’s very helpful for me More

Just found out we got scammed with an interior and exterior seperate warranty that we didn't ask for. We we're shown a electrical/powertrain warranty with a single price. When we get home and print ou exterior seperate warranty that we didn't ask for. We we're shown a electrical/powertrain warranty with a single price. When we get home and print out the paperwork it looks like they snuck in a seperate warranty while we we're signing paperwork. More

Took nearly 8 hours to buy a car. Totally unacceptable. Had to come back to get windows tinted, that took nearly 7 hours. Totally unacceptable. Had to come back to get windows tinted, that took nearly 7 hours. More

Great customer service! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! !! I ended up getting the deal I wanted on a cx9. Couldn’t be happier!! More

I scheduled a test drive and drove 2. 5 hours to see a used car on the lot. Carolan was kind and honored our scheduled test drive when another customer came to look at the same car. I took 5 hours to see a used car on the lot. Carolan was kind and honored our scheduled test drive when another customer came to look at the same car. I took a short test drive and decided I wanted to move forward with the purchase. Ryan G. came over and spoke with us, and assured us that our purchase would easily qualify for the used EV tax credit and that we could also use the credit at the time of purchase. We were feeling very excited. But it was at this point when things soured. When Billy came to speak with us about numbers, we found out there was a hidden fee of $3,799 ON TOP OF the disclosed fees on their website ("Additional fees include a pre-delivery service fee of $1,298, a Private Tag Agency Fee of $189, and an Electronic Registration Filing Fee of $598, which charges represent costs and profits to the dealer for items such as inspecting, cleaning, and adjusting vehicles, and preparing documents related to the sale.") This not only made the vehicle ineligible for the EV tax credit, but felt excessive to the point of bait and switch. After a lengthy discussion and thought of leaving, Billy was able to "make the numbers work" but I was very dissatisfied with the process. We agreed to continue with the purchase and were invited to sit in the lobby to wait for financing. It was another hour and a half before we were seen. At this point I was extremely frustrated as it felt like we had been forgotten about - nobody came to check on us the entire time we were waiting. Finally, Kathryn assisted us with financing the car and signing the papers to take it home that night. In all, the buying process took over 5 hours at the dealership on a Saturday evening. While I am very pleased with the vehicle itself, I caution others about the buying process because the sticker shock felt dishonest and has totally turned me off of recommending this dealership for future business. More

The staff is so friendly and accommodating. I appreciate how everyone seems to work together so nicely. I appreciate how everyone seems to work together so nicely. More

The leasing process at Naples Mazda for my CX-30 S was an excellent pleasure with Sales Advisor John Lazor. excellent pleasure with Sales Advisor John Lazor. More

Phil was incredible and its was a pleasure to work with, i also interacted with Billy Barrios who apologize about the many issues i had while purchasing the my mazda cx70 a week before. This is my 5th car f i also interacted with Billy Barrios who apologize about the many issues i had while purchasing the my mazda cx70 a week before. This is my 5th car from mazda and even-though it takes for ever to close the deal the service was always great!! My experience with the lease of my new cx70 was disastrous but this new purchase was so much better thanks to Phil and Billy. More

The dealership was easy to work with, John was very responsive, made the buying experience simple and took care of an unexpected curve ball that came up. Recommend 10/10. responsive, made the buying experience simple and took care of an unexpected curve ball that came up. Recommend 10/10. More

Naples Mazda does a great job of seeing your vehicle in a timely manner and getting it done quickly. Everyone is helpful and friendly. timely manner and getting it done quickly. Everyone is helpful and friendly. More