Naples Mazda

I love my Mazdas. My first one saved my life in a crash. Well built car with great airbags. Now I’m a loyal customer. My first one saved my life in a crash. Well built car with great airbags. Now I’m a loyal customer. More

I purchased my used 2017 vehicle here. Within five minutes of driving off of the lot, I had minor issues come up that didn't come up on the test drive. That includes a speaker issue and th Within five minutes of driving off of the lot, I had minor issues come up that didn't come up on the test drive. That includes a speaker issue and the back button for the entertainment system getting stuck in. Since I purchased the vehicle after they closed, they had me come in the next day for the detail. This took almost five hours and they would not give me the rental they promised (and that I asked for). The worst part is after waiting all of that time, they returned the car with spots and stains everywhere, in obvious places. It doesnt look like they cleaned it at all (I was advised they ran out of water....). I also requested the dealership look to see if they were able to unstick this back button during this time and they refused. They told me they would not even take a look for me after waiting 5 hours, since the manager wasn't there, but they promised me a call back from that manager that I never received. I wish I could give a good review but I'm very dissatisfied. More

John was a terrific sales person. Very knowledgeable and the whole buying process was well handled Very knowledgeable and the whole buying process was well handled More

Salesmen has the autonomy to make the deal with great support! Top notch and professional! support! Top notch and professional! More

I was very please with the service I got from the service department thank you very much department thank you very much More

John went above and beyond to help complete my transaction while I was remote and unable to be at the dealership. Great service and easy process throughout. transaction while I was remote and unable to be at the dealership. Great service and easy process throughout. More

Another disappointing experience while servicing my Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the servi Mazda. If you're not going to fix the car wash, then just remove the sign that was there several months ago. The number of cars surrounding the service department was ridiculous. The UPS truck in front of me could barely make it through. My friend hit the curb trying to navigate her Tesla through the parking area. Having to deal with a non-human interface while setting up my appointment was awkward, with the robot not understanding what I was saying. Unimpressed. The follow-up email came from Roger Hess' email address, whom I've spoken to before. Yet, the email starts out with "This is Jake Davidson," and ends with "Travis Hines, Service Manager," Yikes. Not sure I want to continue doing business with this dealership, as I said to Roger last time. Oh...and two of the issues I brought my car in for were not noticeable to the mechanic. Oh well. Will be looking at getting out of my lease so I can get another vehicle from another dealership. More

Very accommodating and helpful. Salespeople were polite and respectful. Dealership was very professional, clean and willing to negotiate. Salespeople were polite and respectful. Dealership was very professional, clean and willing to negotiate. More

Very courteous and knowledgeable, willingness to work with me, very satisfied with my vehicle choice with me, very satisfied with my vehicle choice More

I do not know who Andrea is. I Did not have any contact with her. I Did not have any contact with her. More