Naples Mazda

Underhanded and not above board. It Felt deceitful. The interaction felt dishonest, and did not instill confidence or any reason for us to return to the dealership It Felt deceitful. The interaction felt dishonest, and did not instill confidence or any reason for us to return to the dealership More

. I just want to note that this was the worst experience I have ever had dealing with any service department. My appointment was set for 9am on 7/27 and I arrived 15 min early. My “advisor” was Rachael and I have ever had dealing with any service department. My appointment was set for 9am on 7/27 and I arrived 15 min early. My “advisor” was Rachael and when she checked me in I asked her if we can change a tire sensor as my tire light came on the day before my appointment. I also asked her if they could check my fuel filter as I bought the car used and I have noticed some issues with my car. She said she will let the tech know and get me quotes. At 11:30 am I was still waiting, I went and asked her the status and she walked back and spoke to the tech. She then advised me that it’s “one the lift now”. At 12:20(ish) she came to me and said that the service is just finishing up and told me that I would need a “brake flush” as she had told everyone else before me. I asked her about the tire sensor and fuel filter quote and she said “oh no they forgot, I can’t have them put it back up and give you a quote”. I said bo thanks as I had already been at the dealership since 8:45 am with a 4 year old. Now it’s 12:30 pm and a service advisor (male) came to get me to check me out. I explained everything to him and he looked over the paperwork and he stated that nothing was written for the tech to do other than a standard oil change. He apologized for this and asked if I could come back. I can’t just come back another day as we live out in the estates and it’s a drive for me to come into town, I have to plain a day to get other errands done. I didn’t leave the dealership until 12:40pm. I have to express my complete dissatisfaction. I can not believe the customer service and the lack of communication between staff and customer. More

Great service advisor. Did good job on repair Delivered on time. Nice job. I was pleased Did good job on repair Delivered on time. Nice job. I was pleased More

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome👍😊 awesome awesome awesome awesome awesome awesome awesome awesome👍😊 More

Great experience and service. Phil F and Brandon helped get us into exactly the vehicle we wanted. Phil F and Brandon helped get us into exactly the vehicle we wanted. More

Very knowledgeable young man. Courtesy and took his time explaining the options. Followed up call the next day. Courtesy and took his time explaining the options. Followed up call the next day. More

Marcos Gonzales, Brandan and Chad did a great job on my new Silver CX-5! Thanks to all. new Silver CX-5! Thanks to all. More

Great service provided by the agents very happy with the results and the video that always got sent on each service results and the video that always got sent on each service More

Customer service was outstanding and it took a little longer for my oil and filter change. longer for my oil and filter change. More

The service manager did not follow up on the tire that was ordered. I made the appointment and no tire . Also the loaner they gave me was dirty inside and out . . Andrea and Travis worked on making me ha was ordered. I made the appointment and no tire . Also the loaner they gave me was dirty inside and out . . Andrea and Travis worked on making me happy and completing the job . They were Great. More