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Naples Mazda - Service Center

Naples, FL

4.5
1,118 Reviews

1,118 Reviews of Naples Mazda - Service Center

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April 28, 2025

Friendly, professional, great communication, and always a pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. More

by MARI3
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
April 28, 2025

María was amazing! Great service as always. Very welcoming, professional and friendly staff. Highly Recommended. More

by bonilla0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
María
April 28, 2025

Complete lack of communication Dropped car @ 900 never heard a word till I called @ 130 still not looked at Called @ 245!for update told AREONNA busy would call back never heard Finally got ahold of her w More

by kuczka1967
Recommend Dealer
No
Employees Worked With
AREONNA Wilson
April 27, 2025

Service dept much better than any experience I ever had at this dealer Service was fantastic More

by DLADELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Hess
April 27, 2025

Gave my wife her car back with the tire light on. We didn't bring it there with the light on and it didn't have a tire issue before you serviced it More

by sagoprim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Landi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nairoby Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Danniela Alves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Ryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

Good service. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. More

by DELPSTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Murillo
April 24, 2025

The worst experience. My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and More

by DANIEL.MCDONALD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Landi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Hess
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Roger provided me efficient and informative service. I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples M More

by KEVINKNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

It was my first time at Naples Mazda for service on my car and the Customer Service was great. More

by LissetteC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More

by SOPHIEROSE1720
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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