Naples Mazda - Service Center

Friendly, professional, great communication, and always a pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. pleasure. I will continue to have my car serviced there as long as Roger & Raquel work there. More

María was amazing! Great service as always. Very welcoming, professional and friendly staff. Highly Recommended. Great service as always. Very welcoming, professional and friendly staff. Highly Recommended. More

Complete lack of communication Dropped car @ 900 never heard a word till I called @ 130 still not looked at Called @ 245!for update told AREONNA busy would call back never heard Finally got ahold of her w heard a word till I called @ 130 still not looked at Called @ 245!for update told AREONNA busy would call back never heard Finally got ahold of her would call me at 330 with update never heard went to dealership at 430 quote AREONNA says Just about to call you. Tech pulled up with car @ 445 . Terrible lack of communication an all day Car sat for 5.5 hrs w/ o getting looked at Absolutely worst experience at Naples Mazda More

Service dept much better than any experience I ever had at this dealer Service was fantastic at this dealer Service was fantastic More

Gave my wife her car back with the tire light on. We didn't bring it there with the light on and it didn't have a tire issue before you serviced it We didn't bring it there with the light on and it didn't have a tire issue before you serviced it More

Good service. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. Helpful and informative. Treated me with respect. I'll continue to have car serviced there. More

The worst experience. My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and My car was in shop 4 times for same problem. Initially said car needed rear door actuators for fob to properly own & close doors. This was $1300 and problem was unchanged . Last visit car was in shop for 6 days & they finally decided electric module needed replacement for additional $800. During the multiple visits I. Called or texted approximately 15 times to see progress on car. They never called or texted me with status. I called manager to tell him his service department was terrible & never updated me. He said they were great & would make sure they called immediately. Of course they never called. Finally on day 6 I drove 40 minutes to get update & at that time said something was wrong in electrical system that couldn’t track down so ordered a new electrical module for $800. Part was due in 3-5 days but turned out it was not arriving for 9 days & car was being transported north in 7 days without the new electric module. I was planning on replacing car in fall & assure you I will never look at a Mazda More

Roger provided me efficient and informative service. I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples M I was provided my oil change and filter and vehicle inspection. It was recommended that I change my air filters which I have done on my own. Naples Mazda has never attempted to add on additional repairs or services. I appreciate the straightforward honest service I receive from Roger and his service team at Naples Mazda. More

It was my first time at Naples Mazda for service on my car and the Customer Service was great. car and the Customer Service was great. More

One hour and 45 minutes for just an oil change is absurd. Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! Also, it sat in the service bay because the service tech didn’t know how to drive a stick shift, so couldn’t bring it out when he finally finished! More