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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,203 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,203 reviews
September 10, 2025
Todd was very informative and courteous He gave me options to plan my service. Thanks options to plan my service. Thanks More
by leoajones1959
Employees Worked With
September 09, 2025
Friendly, professional, experienced . Awfully expensive though. Fifteen words?? I really have nothing else to say. Awfully expensive though. Fifteen words?? I really have nothing else to say. More
by cindykirksey754
Employees Worked With
September 09, 2025
I being coming her for at least 10 years , customer service is always top notch, The place is always clean. service is always top notch, The place is always clean. More
by peacehelperfriend@yahoo.com
Employees Worked With
September 09, 2025
They were great refiel got me the best deal ever he really did good and took his time thanks for your patience with me I appreciate you really did good and took his time thanks for your patience with me I appreciate you More
by Msclara
Employees Worked With
September 08, 2025
Nice dealership with professional sales and service personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. personnel. My service advisor Mike was knowledgeable and the waiting area was accommodating. Thank you for the service. More
by BChuck22
Employees Worked With
Other Employees :
Mike
September 05, 2025
Todd was a prompt and professional service advisor. His communication skills are pleasing and he got the shop done in a timely fashion. My car needed major work and he properly explained everything and His communication skills are pleasing and he got the shop done in a timely fashion. My car needed major work and he properly explained everything and contacted warranty dept which covered all my expenses including rental. I would recommend Todd as well as this dealership to everyone looking for professional prompt service! More
by sharisseword
Employees Worked With
September 05, 2025
Mike was very informative and answered every question I had. Hope to have him whenever I come in. had. Hope to have him whenever I come in. More
by Toya21
Employees Worked With
September 04, 2025
Buying our car at Napleton Downtown Chicago was a very pleasant experience. All of the people we dealt with were courteous and professional. pleasant experience. All of the people we dealt with were courteous and professional. More
by Cheryl Cap
Employees Worked With
September 03, 2025
Mike was a cool service rep. He was kind and thoughtful. Knowledgeable of what I was trying to convey to him about my car. I’ve been coming to this dealership for over ten years He was kind and thoughtful. Knowledgeable of what I was trying to convey to him about my car. I’ve been coming to this dealership for over ten years and 3 cars. One lasting 17 yrs. because of them keeping up with your timely maintence. They fix recalls too. Love these guys. Keep up the good work. Mike you Rock!! God bless you. More
by Aunt Mary
Employees Worked With
