Napleton Ford of Oak Lawn

They were very professional and knowledgeable and the work they did on my car was excellent thumbs up work they did on my car was excellent thumbs up More

Great customer service at Napleton Ford. Dave May did an outstanding job, keeping updated on what was going on,, what was needed and athe status of the repair. He even jumped in when a min Dave May did an outstanding job, keeping updated on what was going on,, what was needed and athe status of the repair. He even jumped in when a minor follow up was needed and got it addressed immediately. Thanks Dave. More

This is a very nice place i recommend you all every time i come i know that i can rely on you all to do an excellent job thank you for your hospitality i come i know that i can rely on you all to do an excellent job thank you for your hospitality More

Fast, efficient, friendly, clean, calm. My advisor was Nikolas A. He was so nice and helpful. It was great service and it was quick too! My advisor was Nikolas A. He was so nice and helpful. It was great service and it was quick too! More

Hello, I’ve own Fords for over 40 years and 2 of them were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was to were from this location(Hawk and Napleton). I was given a7:00 am appointment didn’t hear from service manager until I called him at 3:00 pm. I was told that tech wouldn’t be able to diagnose the problem till next day. I received a call at 12:30 am that day with an estimate of $5600. I was informed that entire sunroof needed to be replaced excluding the glass. The arms, track, cables, frame and motor were to all be replaced. I declined the repair and picked it up that afternoon at 3:00pm. before I left dealer ship my wife noticed that the rubber thing (concertina blind) was ripped. The service manager did check inventory and gave me the replacement part to have sunroof repair shop replace? Well that shop did replace it. and repair the broken arm( according to them a very common issue). The diagnosis and repair was done in a 4 hour period of time, Also for a cost of $795. A huge difference in repair costs a long with a huge trust issue with Napleton ford. Thanks Robert Marcowka More

This dealership is xxxx every time I bring my cat n for one problem when I leave another problem comes up or they don’t put all my nuts and screws back leave xxxx off don’t snap xxxx back they can’t even g one problem when I leave another problem comes up or they don’t put all my nuts and screws back leave xxxx off don’t snap xxxx back they can’t even give me a oil change More

Excellent service. Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! Pick up and drop off of my vehicle was a huge plus. I highly recommend Napleton! More

Staff is always friendly! In this visit , Nicolas was great & provided excellent customer service! Thank you. In this visit , Nicolas was great & provided excellent customer service! Thank you. More

Great place. They fix my truck and delivered on time. Very good customer service and clean. They fix my truck and delivered on time. Very good customer service and clean. More

The process was easy, the service was excellent and the employees were helpful and friendly. employees were helpful and friendly. More