Napleton Ford of Oak Lawn

Waited 2 hours for an oil change I had an appointment There was only one other customer there There was only one other customer there More

From the time I walked in the shop until I left I felt like my vehicle was in good hands. like my vehicle was in good hands. More

Extremely friendly staff. Salesman was wonderful. Took his time showing me different vehicles and the different features. Made buying a car very pleasant. Salesman was wonderful. Took his time showing me different vehicles and the different features. Made buying a car very pleasant. More

I was looking for a Ford F-150 for weeks. I was an educated buyer, and actually purchased my first 1985 Mustang from Hawk Ford (same location). I was dealing with Michael, a great guy who was I was an educated buyer, and actually purchased my first 1985 Mustang from Hawk Ford (same location). I was dealing with Michael, a great guy who was very motivated to get me a truck I was looking for. The GM, Kiko became involved when I was looking for a slightly better price, and he gave me the fair deal I needed. Great working with both of them. When spending 70,000 dollars, a buyer deserves to be treated respectfully and fairly, I received both at Napleton Ford of Oak Lawn. More

I had an outstanding experience at NAP Ford of Oak Lawn. My service advisor, Bill Parks, was exceptional—both friendly and professional throughout the process. He kept me informed and made the entire visit My service advisor, Bill Parks, was exceptional—both friendly and professional throughout the process. He kept me informed and made the entire visit seamless. Highly recommend! More

Quick and efficient service. Thank you Tim for your help we will definitely be back again Thank you Tim for your help we will definitely be back again More

I had Bill as my advisor and he was amazing. He explained everything with great detail and was very friendly. I will definitely be back because of him. He explained everything with great detail and was very friendly. I will definitely be back because of him. More

The service advisor Bill assisted me yesterday. He was absolutely WONDERFUL AND ACCOMMODATING. This s a great dealership with excellent employers. Herbert the car hiker is also great. Keep up He was absolutely WONDERFUL AND ACCOMMODATING. This s a great dealership with excellent employers. Herbert the car hiker is also great. Keep up the good work! . More

The Service Department took care of all of the issues I brought the car in for and the service advisor, Tim, was a pleasure to work with. He kept me updated on the status of the car and he was very profess brought the car in for and the service advisor, Tim, was a pleasure to work with. He kept me updated on the status of the car and he was very professional and kind. More

A 1hr. Recall took 5 hrs. Timothy Harris added 3 other inspections without telling me. He called and 4 hrs after dropping off my vehicle not to tell me the Recall took 5 hrs. Timothy Harris added 3 other inspections without telling me. He called and 4 hrs after dropping off my vehicle not to tell me the recall was complete but they were going to do other work. I said I wanted my car.he said they didn't even start the recall work yet. I tried to explain why this not exceptable but Timothy constantly interrupted me and wouldn't let me continue. More