Napleton Ford of Oak Lawn

Quick Lane Just wanted to let you know what an extraordinary team you have in the Quick Lane. Both Alex and Amber are extremely helpful and worked together to en Just wanted to let you know what an extraordinary team you have in the Quick Lane. Both Alex and Amber are extremely helpful and worked together to ensure services were completed in a reasonable amount of time and even checked to make sure they could apply any and all discounts available! Thank you for always going the extra mile for me! This is why Hawk Ford is my 1st and only choice! More

Great customer service, kathy and eva were wonderful I had a wonderful experience with all employees I came in contact with. They were very knowledgable and courteous. I will be using hawk Ford oaklawn I had a wonderful experience with all employees I came in contact with. They were very knowledgable and courteous. I will be using hawk Ford oaklawn for all my automotive needs and when I am ready for a new vehicle. I will also reccomend to everyone else I know More

Great service Great people and professional fast and clean work this is my favorite place to my truck , coffee and the wash room is clean love this place Great people and professional fast and clean work this is my favorite place to my truck , coffee and the wash room is clean love this place More

Fusion Hybrid, The Work s Maintenance and Recall service I was greeted right away and assisted with check-in using new kiosk , was easy to do. I got a shuttle ride back to my home 3 miles from dealer. The I was greeted right away and assisted with check-in using new kiosk , was easy to do. I got a shuttle ride back to my home 3 miles from dealer. The basic maintenance, oil and filter change, tire rotation, and two recall procedure s were done in less than 99 minutes, My shuttle ride back to dealer arrived shortly after call to say service complete. Checkout and payment went smoothly except for a little confusion on where to pick up my car. I was waiting near the service bay doors, car was brought up to opposite end of parking lot, I had to go back to desk and ask for keys,. Since the vallet driver did not see me. A minor glitch in an otherwise good experience. More

Low pressure tire sensor I knew when the sensor went off there was no way I could do anything do I took the car to my Ford dealer-Hawk Ford. They have always been wonderful so I knew when the sensor went off there was no way I could do anything do I took the car to my Ford dealer-Hawk Ford. They have always been wonderful so I felt very confident that they could fix the problem. P More

Great service I would bring my vehicle back. Techs were fast and kept me informed the whole time. The service writers are very nice and cares about the customers I would bring my vehicle back. Techs were fast and kept me informed the whole time. The service writers are very nice and cares about the customers More

Excellent service I’m sorry I was suspicious of them on my previous visit here, based on the dishonesty of another ford dealership. That’s why I came back here. The se I’m sorry I was suspicious of them on my previous visit here, based on the dishonesty of another ford dealership. That’s why I came back here. The service then & now was quick & the front staff was friendly. Will keep coming. More

Good service A very good service and very professional care to people and car I will recommend this to all my friends and family members well done A very good service and very professional care to people and car I will recommend this to all my friends and family members well done More

Excellent service! Comfortable waiting area with very good coffee and comfortable seats. Stall was very clean. Great experience. I would definitely have car serviced th Comfortable waiting area with very good coffee and comfortable seats. Stall was very clean. Great experience. I would definitely have car serviced there in the future. More

I had the WORKS done to my ESCAPE The service people were very courteous and professional!! The Lady at the service counter was kind enough to explain all the details of my works package. very courteous and professional!! The Lady at the service counter was kind enough to explain all the details of my works package. More