Napleton Ford of Oak Lawn

Airbag Recall Service Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I ques Fixed recall but didn’t advise of secondary airbag issue until I questioned why light was still on (after I got in my car to drive home). When I questioned, the woman asked me if anyone told me when I dropped the car about diagnostic service. I said no and then she had me talk to another service Case Manager and he explained that they just fixed the recall. If the light is on it means there is a problem with the airbag and that required $150 to do a diagnostic to determine problem then there would be a cost to fix it. If I had been told this when I dropped my car off I would have had the diagnostic done. Makes no sense to not advise up front the possibility of needing a diagnostic. Or how about call me while you have my car to say “hey we fixed the recall item but the light is on which means we need to determine what else is wrong ... there is a fee...do you want us to take a look?” Disappointing after feeling like the dealership had its act together when I dropped off my car. More

Job well done Clean location. Great to do business with. Thank you for the job well done! Couldn't ask for a better place to do business with. Thank you Clean location. Great to do business with. Thank you for the job well done! Couldn't ask for a better place to do business with. Thank you More

Fast and efficient My car was taken back as soon as I arrived, and given a full inspection. I got recommendations for everything that needed to be repaired or replaced a My car was taken back as soon as I arrived, and given a full inspection. I got recommendations for everything that needed to be repaired or replaced and was able to get everything done right away. The repair I made the appointment for required an offsite part, which arrived within an hour. I was in and out in a couple of hours, even with a delay that i was kept informed of throughout. More

Was a great experience for me to make a deal with Brian Excellent customer service ,nice guy I’ll recommend to all my friends my family members and other to bay a car at this dealer for me is a greatest pla Excellent customer service ,nice guy I’ll recommend to all my friends my family members and other to bay a car at this dealer for me is a greatest place to work with More

Kathy was very courteous and professional. Great place and friendly. Kathy in service and Mark in the parts department. Got the job done fast and friendly. I purchased the truck there and wil Great place and friendly. Kathy in service and Mark in the parts department. Got the job done fast and friendly. I purchased the truck there and will continue to be a customer. More

Great quick service! My service appointment was easy to make online, and when I showed up, everything was ready and the work completed in 40 minutes. My go-to Ford service My service appointment was easy to make online, and when I showed up, everything was ready and the work completed in 40 minutes. My go-to Ford service place! More

Satisfied! I am very satisfied with my experience at Hawk Ford. Tony and Nick were amazing! They were very patient with me and explained everything perfectly. I am very satisfied with my experience at Hawk Ford. Tony and Nick were amazing! They were very patient with me and explained everything perfectly. More

In and out I was there for a service to my ford f150. Paul from the service department told me how long it would take and he hit it right in the money. No matte I was there for a service to my ford f150. Paul from the service department told me how long it would take and he hit it right in the money. No matter what a customer is doing there buying or there for service always being straight forward will go a long way and will make the customer return. More

EXCELLENT They helped me on every part of my visit, clearly explaining the situation I was in and why it happened and how they were going to fix the problem. S They helped me on every part of my visit, clearly explaining the situation I was in and why it happened and how they were going to fix the problem. Satisfied More

Recall on my focus Everyone there is kind and curtis. Always in a good mood will laugh and kid with me. The repair was fast. There's always coffee! Everyone there is kind and curtis. Always in a good mood will laugh and kid with me. The repair was fast. There's always coffee! More