Napleton Ford of Oak Lawn

Really easy process with fixing/ and having my truck fixed in less time than expected. Really recommend if you driving a Ford. fixed in less time than expected. Really recommend if you driving a Ford. More

Bill was a great advisor! He helped me when I brought my car in for an oil change and some recall work. After the service, something wasn’t working correctly, and when I calle He helped me when I brought my car in for an oil change and some recall work. After the service, something wasn’t working correctly, and when I called Bill, he took care of it right away. He was professional, friendly, and made sure everything was resolved quickly. I really appreciated his excellent customer service! More

Personnel was very courteous and they promised my vehicle would be ready by the end of the day. would be ready by the end of the day. More

Took time to explain and did a good job. Hope the problem is fixed after 3 tries Hope the problem is fixed after 3 tries More

This dealership will screw you selling you a car and their service department is just as bad when making appointments. They sell DEFECTIVE CARS, and then write new contracts charging you for DEFECTIVE C their service department is just as bad when making appointments. They sell DEFECTIVE CARS, and then write new contracts charging you for DEFECTIVE CARS when they trade You into another. I bought a Brand New Bronco had 6 months, DEFECTIVE, other dealers not them could fix. Took back to Napleton and they sold me new car losing everything I put towards DEFECTIVE Bronco. 29 thousand they are saying I still owe on Bronco added to my new contract for Escape 105 thousand for Escape.Plus with Bronco I traded in a car 71 thousand miles Escape, 13 thousand cash down and 6 payments of $816. A month. I lost it ALL AND NAPLETON WONT WORK WITH ME. Dealer never put service contract in system, had to fight for My oil change and maintenance contract so I didn’t have to pay for it.New contract for Escape has wrong information on it. Address change and they changed my Username so I can’t get to my account. I call tech to get on my account and I have another person account information, that went to fraud but still can’t access My account. They took out cc without permission. When signing they said $1000 on cc got statement and it was $5000 they put on it.Made appointment with Kathy to try and straighten mess up Went to appointment and she was on vacation. Service: made appointment for 7 am oil change, dropped car overnight.Called 11:30 am and my keys were still in drop box…excuse is the guy who usually does drop box called in.I got my car at 3 pm when done. This building was Hawk Ford for many years. My family bought 12 cars from Hawk Ford never a problem. If I knew the building was taken over by Ed Napleton Group…I would have never walked in. I have heard several complaints about the Ed Napleton Group and their deceptive practices. This Company should be investigated for deceptive practices. And stopped !!!! Will continue Spreading the Word about the Ed Napleton and their Deceptive practices. More

your personnel are the best. very polite and explained everything to me about picking a service I needed. very polite and explained everything to me about picking a service I needed. More

They are a very great team. And very good with there customers. I am please they did a great job with my car. And very good with there customers. I am please they did a great job with my car. More

The service was great and I always take my car there any problem and maintenance. problem and maintenance. More

Service advisor Bill Parks was very helpful explaining recall items and guiding me through my service options. recall items and guiding me through my service options. More

Tim was super friendly and helpful. He took care of my vehicle for a recall and I was in and out fairly quickly. He took care of my vehicle for a recall and I was in and out fairly quickly. More