Napleton Ford of Oak Lawn - Service Center

Nick Ristich is enthusiastically hard working. I had an oil change and inspection, first one free and they were kind enough to wash my car too. In and out within an hour. Thanks. I had an oil change and inspection, first one free and they were kind enough to wash my car too. In and out within an hour. Thanks. More

IT WAS QUICK AND SIMPLE WITH NO HASSLE EVERYONE WAS GOOD . HAD A APPOINTMENT FOR OIL CHANGE THE WORKS AND THE SERVICE AND THE STAFF WAS VERY POLITE TO ONE ANOTHER AND MYSELF. THE PLACE WHERE YOU HAD TO WAIT W HAD A APPOINTMENT FOR OIL CHANGE THE WORKS AND THE SERVICE AND THE STAFF WAS VERY POLITE TO ONE ANOTHER AND MYSELF. THE PLACE WHERE YOU HAD TO WAIT WAS VERY CLEAN THIS IS A PLACE WHERE I COULD TELL OTHERS TO COME TO IF THEY ASK FOR ANY SERVICE THAT IS NEEDED. More

Great service Always great service from them. Can always depend on them every time I have been in for service with any of my cars. Thanks for the great service. Always great service from them. Can always depend on them every time I have been in for service with any of my cars. Thanks for the great service. More

Great especially Everything went well, had a great experience, would refer you guys to more people, felt comfortable from start to finish, also left out happy when we Everything went well, had a great experience, would refer you guys to more people, felt comfortable from start to finish, also left out happy when we set up the remote start on the app More

Great service Had 8AM appt for 45000 mile service check and a recall notice. Was told car would be done around 11. Called us at 840 am and said rear brake pads we Had 8AM appt for 45000 mile service check and a recall notice. Was told car would be done around 11. Called us at 840 am and said rear brake pads were pretty worn. Had them replaced. Car was ready at 1030 and found coupon online for $99 off on brakes. Good deal and good service. More

My Z71 Everything was timely , my vehicle was done on Time., The service writer called me and explained everything that I needed with cost estimates..also w Everything was timely , my vehicle was done on Time., The service writer called me and explained everything that I needed with cost estimates..also was given loaner car More

Price overcharge and service When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it co When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it come with up to 6 quarts of oil and the service writer wanted to charge me for a extra quart until I showed her it and then the mechanic said that next time I would need a new air filter but will blow it out instead and also the levels were not check and was not offered a free car wash but had to request. I also noticed the mechanic did not torqued the lug nuts when the tires were rotated. Also my wife and I belong to the Ford Pass Reward and not once I was asked so we can earn points from 2 oil changes. More

Awesome Customer Service! Manager Don really helped my situation. I was almost in tears. There must have been a miscommunication when I had scheduled an appointment over the Manager Don really helped my situation. I was almost in tears. There must have been a miscommunication when I had scheduled an appointment over the phone. I went in for a recall and for detailing. Made the appointment for a Thursday but the guy wasn’t there for detailing. So I had to return another day and I couldn’t get a loaner after I was told that I was on the list and I would get one. It took me two months to take in my SUV for service due to my busy schedule of having a newborn. I really couldn’t return the next day so Don helped me with a rental because they were out of loaners. He kept my SUV so the detailing can be done the next day. It was such a relief to me. He is a great manager! He understood everything I was going through and solved the problem without hesitating. Thanks Don! I really appreciate you! More

Very unprofessional mechanics I brought my F-150 for a recall, which included fuel tank inspection and replacement of the fuel tank straps. There was a gasoline smell but no gasoli I brought my F-150 for a recall, which included fuel tank inspection and replacement of the fuel tank straps. There was a gasoline smell but no gasoline on my driveway, and I let them know before dropping it off. Instead of carefully looking at the tank first, they just brutally removed the strap, and the leak was under the strap because of the rust. So they just made a bigger hole in the tank and it's leaking on my driveway now. They put me out of time on finding and buying a new tank, and I am facing an expensive repair right now, when I am not financially ready for it, plus no vehicle to drive. They shouldn't even touch it not to make it worse. And they never even told me what happened, hiding the fact that they made things worse for me ! Very unprofessional as for the dealership!!!! More

Oil change Service was great, efficient and friendly. Not very long wait time. Stopped by when I had a minute, they took car in and delivered great service. Service was great, efficient and friendly. Not very long wait time. Stopped by when I had a minute, they took car in and delivered great service. More