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Napleton Ford of Oak Lawn - Service Center

Oak Lawn, IL

4.4
2,583 Reviews

2,583 Reviews of Napleton Ford of Oak Lawn - Service Center

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August 23, 2025

Bill Parks is a very knowledgeable and professional Service Advisor. Vehicle was completed in time frame promised More

by TEFitzgerald.SSI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Bill was fantastic to work with, as always! Very helpful and promptly provided information to us. More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

I have brought my Explorer to Napleton Ford for many years. They do a wonderful job of repairing my vehicle. 200,000 miles and goi g strong! Thank you Napleton Ford!!! More

by chisniper33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

The dealership cares a lot about their customers, both when you buy your vehicle and when you bring it in for service More

by denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Price was a little higher compared to another dealership but that was offset by the ease of and convenience of making appointments without waiting 5-7 days; quick and professional service. More

by richjpolk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2025

Bill Parks was great at helping me get my tune up arranged for my Ford Flex. Service staff was very helpful. More

by Donnarodriguez8299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2025

It was a lil crowded even though I had an appointment but they handled it well More

by danernst75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
August 19, 2025

Shaun and tim at Napelton ford are 2 very good people who went above and beyond while servicing and diagnosing my ford explorer. I have been using hawk and now Napelton ford for many years. These 2 gentleman More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Shawn 5 stars
August 19, 2025

Really poor service I have appointment and take 2 hours for oil change I will never come back again More

by Jadajdiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Boros
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Sweis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2025

Great service, nice waiting room, great paperwork for all the maintenance they did on my F-150, all around 5 star review More

by TheRealMrAwesome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Boros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Sweis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stan Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Mackey