Napleton Ford of Oak Lawn - Service Center

Excellent 👍timely kept me informed salesman very helpful about time and procedures very polite and respectful about time and procedures very polite and respectful More

They were extremely efficient, very knowledgeable and didn’t give you the runaround. Best service department I ever dealt with. didn’t give you the runaround. Best service department I ever dealt with. More

Tim is as great…. I had an appointment and walked in he asked if I was helped and made sure my vehicle was serviced right away. Offered new service packages and descri I had an appointment and walked in he asked if I was helped and made sure my vehicle was serviced right away. Offered new service packages and described the benefits of all packages. Once done he did recommend I come back for some recalls. More

This was my first time ever at this dealership, and instantly felt welcomed by the staff. Although they were pretty busy, I was greeted with a good morning by staff members who were passing by. instantly felt welcomed by the staff. Although they were pretty busy, I was greeted with a good morning by staff members who were passing by. More

I was completely satisfied with the service I received and the service person that helped me. and the service person that helped me. More

Service department was fast and responsive, one writer Dave was very receptive and took care of everything! Dave was very receptive and took care of everything! More

My Ford F150 was consuming an extraordinary amount oil which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day which took me a while to notice because one doesn’t expect this in on any new truck . Finally after several incidents that I caught strange , one day my truck had zero oil in it and I was still 500 miles to next old change .Obviously at this point now even I am sure that I have an engine problem . So it stressed me out after being told that even with a factory warranty this dealership wanted to charge me a down payment of 1400 dls to take engine a part and to try to justify reason for mechanical intervention and produce proof to Ford warranty . And if the engine wasn’t covered for what ever minor reason (which they could have made up ) the entire bill would have fallen on me to pay. They weren’t guaranteeing a full warranty coverage . Can u imagine the cost of a new engine ?? So I knew they were on xx and took it to a different Ford where I was welcomed with a better mechanical resolution, no cost and better treatment . Don’t get scammed . . More

Easy appointment times, went online and got appointment same day. Very friendly and customer service oriented. same day. Very friendly and customer service oriented. More

Very friendly and helpful. Car was ready on time. The service writer was extremely receptive and provided all needed information Car was ready on time. The service writer was extremely receptive and provided all needed information More

Hello, service advisor Tommy Mackey provided great customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him i customer service and went above and beyond his duties. He provided me with all my options and was very thorough. I look forward to working with him in the future with my car maintenance. Thank you for all you do ! More