Napleton Ford of Oak Lawn - Service Center

I have been a member of the neighborhood for a family for a long time. a long time. More

My car was serviced quickly and efficiently, ask for Dave! He explained everything from the breakdown of each service package and pricing! As a 27 year old female, dealerships can be intimidating but he Dave! He explained everything from the breakdown of each service package and pricing! As a 27 year old female, dealerships can be intimidating but he answered all of my questions and I will be scheduling all future appointments with Dave! More

Called and made and appointment for the same day I dropped off my vehicle. They told me one hour and it would be done and the service was done in the time they quoted me. dropped off my vehicle. They told me one hour and it would be done and the service was done in the time they quoted me. More

David May was an exceptional service advisor. He exhibited remarkable patience and possessed extensive knowledge in his field. He exhibited remarkable patience and possessed extensive knowledge in his field. More

The service representative was kind and considerate. . I appreciated being cared for despite the fact I didn’t have an appointment . I appreciated being cared for despite the fact I didn’t have an appointment More

Good experience, the gentleman who checked me in was friendly and service was done timely. friendly and service was done timely. More

The staff, especially Tim, was always very helpful and pleasant to deal with. Made my time a great experience pleasant to deal with. Made my time a great experience More

I’ve been having trouble with my car for months I’ve been taking to the dealership for months they said there’s nothing they can do about they return my car not fixed it now I’m getting nervous every time I’ taking to the dealership for months they said there’s nothing they can do about they return my car not fixed it now I’m getting nervous every time I’m driving my new car. We bought the insurance for you can fix my car. BUT NOBODY IS LISTENING. It’s looks like my money it don’t count YOU. I will like to communicate with someone responsible about this matter. More

Brought my Explorer is for an issue with a knock when turning. Great communication and fixed the issue. Unfortunately the sound came and back and when I called they were right on it. They even picked my turning. Great communication and fixed the issue. Unfortunately the sound came and back and when I called they were right on it. They even picked my vehicle up from my house and dropped it off when done. Great job. Issue is gone and service was amazing. More

Tim Harris was very helpful. He found out for me my repairs were covered under recall. Seems they were short on service men my time. He found out for me my repairs were covered under recall. Seems they were short on service men my time. More