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Napleton Hyundai of Carmel
Indianapolis, IN
284 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 284 reviews
January 01, 2020
Worked with Janae and it was a terrific experience. I went to Andy Mohr before coming here and got a totally different experience. Good job janae went to Andy Mohr before coming here and got a totally different experience. Good job janae More
by cbuchtman
Employees Worked With
Helpful December 31, 2019
Janae was excellent!Very knowledgable and helpful.Would definitely recommend Napleton Hyundai! Come in and ask for her. She will get he job done. Good definitely recommend Napleton Hyundai! Come in and ask for her. She will get he job done. Good More
by Nynm36
Employees Worked With
December 31, 2019
GREAT DEALS. SUCH A GREAT EXPERIENCE DEALING WITH THIS GUYS....!! JONATHAN WAS AMAZING TO DEAL WITH, EVERYTHING WENT SO SMOOTH AND I'M HAPPY WITH MY NEW 2020 ELA SUCH A GREAT EXPERIENCE DEALING WITH THIS GUYS....!! JONATHAN WAS AMAZING TO DEAL WITH, EVERYTHING WENT SO SMOOTH AND I'M HAPPY WITH MY NEW 2020 ELANTRA. DEFINITELY BE BACK FOR A SECOND CAR SOON. More
by vladimir_erazo
Employees Worked With
December 31, 2019
Janae Andrews provided excellent service. She answer all of my questions and found a vehicle that fit all of my expectations! Thank you Janae for ensuring I was a happy customer. 😊 of my questions and found a vehicle that fit all of my expectations! Thank you Janae for ensuring I was a happy customer. 😊 More
by skelley20
Employees Worked With
December 30, 2019
Janae took great care of me, she helped find a reliable, safe car for my daughter and I will definitely suggest her to everyone I know safe car for my daughter and I will definitely suggest her to everyone I know More
by Biancabwatts
Employees Worked With
December 30, 2019
Janae was wonderful! Very professional, and friendly, told her what we wanted and needed and she made that happen. Highly recommend her and this dealer! told her what we wanted and needed and she made that happen. Highly recommend her and this dealer! More
by Lrennaker29
Employees Worked With
December 30, 2019
Janae was fantastic. She was genuine, excited to help us, able to answer our questions and went out of her way to help us get a vehicle that was within our budget. able to answer our questions and went out of her way to help us get a vehicle that was within our budget. More
by MAFerris35
Employees Worked With
December 30, 2019
Great staff The entire staff from sales to service has been such a pleasant experience! I would never go anywhere but Napleton Hyundai!! Thank you guys so much! The entire staff from sales to service has been such a pleasant experience! I would never go anywhere but Napleton Hyundai!! Thank you guys so much! More
by rond3131
Employees Worked With
Other Employees :
Anthony Pappas, John Francek
December 28, 2019
I didn’t get a car but Janae Andrews made me really comfortable. I’m not the one to dive into something but she really helped me with my anxiety in big purchases comfortable. I’m not the one to dive into something but she really helped me with my anxiety in big purchases More
by TheOneTheyLove
Employees Worked With
December 28, 2019
Great job!!! Recently bought a new palisade and the folks at Napleton were so patient and helpful. They openly answered all of my questions and allowed me to come Recently bought a new palisade and the folks at Napleton were so patient and helpful. They openly answered all of my questions and allowed me to come to my own conclusion. The vehicle I bought is a great value and the gang certainly enhanced that experience! Thanks to all the folks who were involved. Would definitely go there next time!!! More
by Todd
