Napleton Nissan

Sales dept good but NOT service department This used to be a GREAT service department. However the staff changed and it has now been full of dishonest tactics. On top of overcharging, the cust This used to be a GREAT service department. However the staff changed and it has now been full of dishonest tactics. On top of overcharging, the customer service is BAD. I gave three chances thay failed and I can'take go back. Now my Nissan needs servicing and I have to find another place to go. When I think of my past experiences I cringe. I had to get upper management involved to get my car & money back. They ordered a new part..and THEY DAMAGED it AND was charging me for another one! They called me over 5 times increasing the price each time...for the SAME one problem. The person kept calling & apologizing for giving me wrong price...but 5 times? He had no other reasons except that he kept making a mistake on pricing. The price difference went from $800 to $900 to $1200 to $1800 finally to $2300 for an air conditioner repair. More

Great people! This is my first purchase with Napleton Autowerks and I would highly recommend them to anyone looking for help in finding that perfect car. We travel This is my first purchase with Napleton Autowerks and I would highly recommend them to anyone looking for help in finding that perfect car. We traveled over an hour to make our purchase and would do it again. The staff is helpful, courteous and professional and they all made us feel that our satisfaction and purchase were of utmost importance. More

either incompetent or scam artists I purchased a new Rogue in 2014. I love my car and the sales people are great. It's a shame the service department is as horrible as it is. Very long I purchased a new Rogue in 2014. I love my car and the sales people are great. It's a shame the service department is as horrible as it is. Very long story short, they replaced the incorrect part on my car, failed to tell me the wrong part was ordered and then tried to keep the extra money. All done very deceptively. I would never recommend purchasing a car from this dealership wholly based on how terrible and incompetent the service department is. More

Good deals and friendly sales people. Saleperson was informative and friendly. He explained the features of the automobile and worked well with me. The available options were explained on Saleperson was informative and friendly. He explained the features of the automobile and worked well with me. The available options were explained on more than one model of the Murano and quoted prices and discounts on both. I would recommend this dealership to anyone. They will work with you. More

Would not recommemd this dealership to know one. The service department manager is nothing but a huge liar, tells you he will do something and does not, tells you he will call you back and does not, The service department manager is nothing but a huge liar, tells you he will do something and does not, tells you he will call you back and does not, tells you he will mail needed documents and does not. His name is Tom !!! More

They suck The sorest service I have ever had and that going back 30 years the service department like to you and say they have no control what the service techn The sorest service I have ever had and that going back 30 years the service department like to you and say they have no control what the service technicians do but I was paying attention and they flat out lied to me second time there same thing I would not deal thigh them again to bad they sell Nissan cars in will go to another dealership More

Straightforward Excellent Service We went in with a rough idea of what we wanted and were able to not only narrow down our choice quickly because of the expert knowledge of Jerry Store We went in with a rough idea of what we wanted and were able to not only narrow down our choice quickly because of the expert knowledge of Jerry Storey, but were able to hammer out a deal that made us very happy with our choice. My mom is very happy with her early Christmas gift and we were very happy with our purchase of a Nissan Rogue 2015. More

Excellent service ! I went yo Schereville , Indiana to buy a car Nissan Rogue the service is good people there are friendly and they know whys they are doing . ! I went yo Schereville , Indiana to buy a car Nissan Rogue the service is good people there are friendly and they know whys they are doing . More

Very Satisfied Customer The salesman (Jerry Storey) was simple put OUTSTANDING, a pleasure to deal with, very understanding of what I was looking for and the amout I wanted The salesman (Jerry Storey) was simple put OUTSTANDING, a pleasure to deal with, very understanding of what I was looking for and the amout I wanted to spend with zero pressure. I was very happy about getting a used Altmia / 2013 with 7,800 miles. I will definitley purchase another auto from Napleton within the next few months and I will go back and look for Jerry again. Finance manager Tom was also outstanding in helping me get my loan approved. I bought a Nissan Altima in 2004 form this same dealership and I will continue doing business with them as I am a very satisfied customer. More

the service sucks They have no clue what they are doing. The people they have try to be nice but they do not know anything about what they are doing. No since of urgenc They have no clue what they are doing. The people they have try to be nice but they do not know anything about what they are doing. No since of urgency to do anything. Techs playing on their phone not working on the cars. Then they say they are really busy and backed up. More