Napleton Nissan

Wonderful Experience I leased a vehicle here years ago, but would never have bought again had it not been for the Manager, Matt Milla. I went in to the dealership over th I leased a vehicle here years ago, but would never have bought again had it not been for the Manager, Matt Milla. I went in to the dealership over the summer, and was treated very rudely by a salesman, and did not even attempt to purchase. When it was time to turn my lease in, I began to look for another place to go buy. Matt is a Facebook friend of one of my best friends, and neighbors. I noticed that he worked at Napleton Nissan, and I reached out to him. He could not have treated me any better. He answered all of my questions for several weeks(and since I was nervous about and uncomfortable with the dealership there were more than a few!!) and he made sure that there was a vehicle that was basically exactly what I wanted there on the premises. I didn't plan on leasing the new car on the Saturday that I went to meet with Matt, but he's a difficult man to say no to. He made the new lease work for me, and I'm sure that those pretty eyes of his have made more than one car deal go forward. I love my new Rogue, and now I can say that I have a go to person at my dealership, and he has a family right here in my neighborhood, and I just feel like that makes the situation more comfortable for me. I like doing business with people that are part of our community. Jerry was my salesman, and he was good too. More

Worst experience ever I went to buy used Toyota Corolla and deal looks good to me and decided to buy. This dealer is the only responsible to sale a car, then their responsi I went to buy used Toyota Corolla and deal looks good to me and decided to buy. This dealer is the only responsible to sale a car, then their responsibility is over. Next day i found some problems in that car and went to them, they didn't respond anything positively and the way of treating customer was completely changed because i went with few complains. In next week of buying car, my battery was completely gone, they didn't inspected the car properly and i had to install new battery in car just within 7 days. I went to them for this complain, they have charged like anything (Battery Cost + Labor + Inspection) instead of charging just for battery. They should have not charged for labor and inspection because it was lacking of their inspection and which i had to suffer. Also for registration paper, today its 21st day of buying my car and still they haven't send required documents to BMV office and today even they are saying that they can't tell me approx time even when this process will get finished. This process should be done within first 10 days. Completely unsatisfied with service.....!!!!!!! More

I've gone in there for service on my Nissan Altima 3 times & have always had a great experience. Ms. Rios has always kept me informed on the work being done on my car. She is pleasant & courteous. I pla times & have always had a great experience. Ms. Rios has always kept me informed on the work being done on my car. She is pleasant & courteous. I plan to keep going there for my future service needs. More

I purchased a 2013 Nissan juke in december, I have to say it was the best experience i have had ever purchasing a vehicle from a dealership. Greg went out of his way to make sure i had exactly what i wanted it was the best experience i have had ever purchasing a vehicle from a dealership. Greg went out of his way to make sure i had exactly what i wanted and Jim Youngblood made sure the few issues i had were taken care of in a reasonable amount of time. I recently came in for my first oil change and Laura in service was awesome. The entire staff seems very caring and professional. I will continue to get my service done at napleton nissan even though it takes me almost 45 minutes to get there. they are honest and go out of their way to make their customers happy. More

Gregory Moore was excellent and I would highly recommend him. It was not a high pressure sales situation, which I can appreciate. He listened to what I wanted in a car and did not try to push me over my bu him. It was not a high pressure sales situation, which I can appreciate. He listened to what I wanted in a car and did not try to push me over my budget. Michelle Burke was extremely professional and worked well with us and our budget. I would highly highly recommend this dealership. More

I had a pretty bad experience when I was buying my car at Napleton Nissan, so I ended up going to Southlake Nissan to buy it. Since Napleton is much closer, I have gone to get my car serviced there a few ti Napleton Nissan, so I ended up going to Southlake Nissan to buy it. Since Napleton is much closer, I have gone to get my car serviced there a few times. I had an appointment for an oil change at 10:00 am during the week. Usually these take 30 minutes. At 11:30, I finally went up and asked if it was done. First employee said yes and we went up to the cashier. The cashier tried blaming the service people telling them that if they have a customer waiting they need to let her know. I finally went out to my car and there were two other cars that had been finished after me. I was extremely disappointed that I waited FOREVER and not one person noticed my car was still waiting for me and the cashier didn't even bother to call my name when the car was finished. After I got in my car, I noticed I never got the new sticker telling me when I needed the next oil change. I actually checked my oil myself when I got home to make sure they actually did perform an oil change. I called to complain about my experience and asked to talk to a manager. I was first connected with someone, explained what happened and then he said to me, "Would you like to speak to a manager?" I requested one in the first place. I then waited on hold for 6 minutes, someone finally picked up and he said he was the manager for sales. Frustrated I just hung up. I had awful service and will now continue to go to Southlake Nissan. More

I would recommend the sales team (Keith), the finance department (Michelle) and the general manager (Jim) for a pleasuarble and easy sales experience. These three are top notch customer service professio department (Michelle) and the general manager (Jim) for a pleasuarble and easy sales experience. These three are top notch customer service professionals. The problem within this dealership is the service department and the man running the show. Dwayne is the service manager. He is unfriendly, unrealistic, cold, unprofessional, and lacks serious customer service skills. When I pulled into the service department to have my brand new vehicle serviced he approached me without greeting me, never introduced himself and failed to mention the specifics of the two jobs being performed. In fact, had he communicated what the remote start would look like and where it would be located I would have opted out of that cheap product they installed. His team also applied the luxe care product and the job was poor at best. They obviously sprayed the interior of my vehicle with an aerosal can. This is a leather protector yet it was all over the dash and so on....It was not an even application and truly looked terrible. My toddler could have done what they did and possibly better. When I called to voice my concerns he passed the blame on to the sales team. Michelle sold me the product but service applied the product. It was solely a service issue. I specifically asked Dwayne if the mess they left all over the inside of my car could be cleaned up. His response: "I'll see IF I can fix it" IF in this case was unacceptable. I'd just spent the equivalent of this service managers salary in one week at this dealership and IF wasnt going to fly. He was unapologetic and deflected my concerns. Though I would recommend the sales department at Napleton I strongly encourage anyone to stay clear of the service department. The botched job, lack of communucation, and Dwayne's unprofessional and arrogant attitude isn't worth experiencing.....ever! ***On the upside, the general manager (Jim) and the salesman (Keith) are currectly working to resolve the issues I have experienced with the service department. Their customer service skills alone make it worth visiting this dealership for THE SALE. If you're in the market for a new (or used) vehicle do not hesitate to give Keith a call. He will not dissapoint his customers and truly goes above and beyond.*** More

All of the employees I encountered when I purchased my new car were very knowledgable, helpful and friendly! Rick took the time to work with me, listening to my needs when it came to functionality and pri new car were very knowledgable, helpful and friendly! Rick took the time to work with me, listening to my needs when it came to functionality and pricing. His boss, Art was able to meet my payment options, giving me the monthly payment I could afford. Michelle was thorough, going over all all necessary paperwork and was able to answer any questions I had about possibly purchasing future insurance packages for my new car. The only drawbacks I have noticed (and this has nothing to do with the employees) are that this car should come equipped with a remote trunk button and automatic lights. I feel that if a car can be packaged with steering wheels radio controls and an iPod hook up then those other two features shouldn't be left out. Truly, I had a remote trunk and auto lights on my 2000 Impala. I understand Impala is a different 'class', but it was also 12 years old. In today's day the 'basics' of a car should include auto lights and remote trunk. Also, my Chevy Cavalier I had before my Impala had those features and that would be in the same class as the Sentra. This model is not blue tooth accessable either. I know the salesperson told me it was (he may have just assumed or saw radio controls on the wheel and thought he saw the other bluetooth button) but after reading manual, my steering wheel does not come equipped with the button necessary to do so. Overall extremely happy with the people that worked with me during the sales process of my new car. I would recommend this dealer to my friends and family for that very reason! Thanks for all your help :) More

Our experience at this Nissan dealership was a really great one. Our desires were met with both professionalism and friendliness, and everyone working with us was very fair. We would recommend this deale great one. Our desires were met with both professionalism and friendliness, and everyone working with us was very fair. We would recommend this dealership to anyone and will enjoy working with them in the future. More

Dealt with the GM Art whom was a funny little guy. We purchased a 2012 Rogue for our daughter. He was funny, professional and well worth the drive into NWI. Thanks Art, you are a straight shooter. purchased a 2012 Rogue for our daughter. He was funny, professional and well worth the drive into NWI. Thanks Art, you are a straight shooter. More