Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Good dealership to buy from. Good customer service and management team. Highly recommend buying from here. Good customer service and management team. Highly recommend buying from here. More

Darren, Rey, Abdul, and Sandra were all fantastic in our car purchase. From negotiation through final sale. car purchase. From negotiation through final sale. More

Syed Ali great Salesman loved the skills Great experience ever at this dealership highly recommend everyone to ask for SYED ALI ever at this dealership highly recommend everyone to ask for SYED ALI More

We had a wonderful experience at Napleton of Arlington Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee wa Heights! Everyone was friendly, professional, and extremely helpful from start to finish. The entire process of purchasing our Jeep Grand Cherokee was smooth and stress-free. We really appreciated how patient and kind the staff was and how they took the time to answer all of our questions. We are very happy with our experience and would definitely recommend Napleton of Arlington Heights to anyone looking for a new or used vehicle. Thank you for making our car-buying experience such a positive one! More

Great customer service. I got helped from the beginning to the end. Abdul Majeed went above and beyond to make the deal. Thank you and I recommend your next car from here. I got helped from the beginning to the end. Abdul Majeed went above and beyond to make the deal. Thank you and I recommend your next car from here. More

Mr. Abdul Majeed is a true professional and a gentleman! Last night, before closing, he took his time provide my wife and family 110% 5-star service! He handled our car presentation, showed how to obtain a Last night, before closing, he took his time provide my wife and family 110% 5-star service! He handled our car presentation, showed how to obtain a second key, test drive the new vehicle and offered my wife coffee. I love Ed Napleton dealership—Manager Wilson is also-an excellent leader and professional!! More

“This is actually where we purchased our very first brand-new car back in 2021, and we came back again to purchase another brand-new car because of the great experience we had. This dealership truly wo brand-new car back in 2021, and we came back again to purchase another brand-new car because of the great experience we had. This dealership truly works with you to make sure you’re happy and does everything they can to get you a great deal. There’s a reason we came back, and we’ll definitely continue giving them our business! More

Bought used car on a Saturday. Said they have it ready Monday evening, but called Monday around 4 pm Monday and made excuses why vehicle wasn't ready. Said maybe. . Yes maybe rea Said they have it ready Monday evening, but called Monday around 4 pm Monday and made excuses why vehicle wasn't ready. Said maybe. . Yes maybe ready on Wednesday or Thursday. Terrible service and would not recommend this dealership. Terrible customer service, lots of excuses and NO answers or commitments to deliver as promised. More

Absolute WORST customer service. I tried to speak to a service advisor before scheduling service and was told 3 separate times someone would call me back and no one did. After sch I tried to speak to a service advisor before scheduling service and was told 3 separate times someone would call me back and no one did. After scheduling on-line and dropping off my car, they did not call me for over a 1 1/2 weeks. They called the wrong phone number and never left a message. I called to find out the status and was told someone would call me - two days later no one has called me. The ABSOLUTE WORST. More

I know this will never get posted on the dealer website, but worth a shot. They usually only post positive reviews. I am also a repeat customer. I had an awful experience at Napleton Jeep Arlington Heights. but worth a shot. They usually only post positive reviews. I am also a repeat customer. I had an awful experience at Napleton Jeep Arlington Heights. It started with the salesperson being in over his head. He didn't have much knowledge of the vehicle and couldn't answer specific questions regarding the car. The sales manager came over to help his partner. I can't recall his name but was very condescending and had sarcastic tone in voice. He was trying to be funny, but it came across as being total jerk. Also , he was arrogant when his was negotiating the price of the car. I couldn't believe he was the sales manager at this dealership. It must be a low bar. They negotiation process was a joke. The car was dinged and scratched up in many places. We asked for a lower price because of those flaws. The didn't take any money off a used car that had many scratches and dings on it. Just crazy! If it was up to me, I would've walked out right there. The car was for my son, he wanted it very badly so I had no choice. I asked for them to fill up the gas tank as a courtesy like most dealership do when purchasing a car. We get in the car they put in a half of tank of gas. If you made the effort to put gas in the car from quarter tank to half,why not just fill it up all the way. They told me they would fill up the tank. A salesperson not keeping their word, shocking. The final part of this process occurred when we received the key fobs for the car. My son goes outside all excited to get in and one of the fobs doesn't work. So, he himself goes in to ask to get it fixed. The response was priceless. He was told we was lucky to get two fobs for the car and to buy a battery yourself for it. That is such great customer service that makes people want to come back and buy another vehicle from them. Needless to say I will not but another vehicle from that dealership and will all my friends and colleagues to stay away as well. You must treat customers with respect and be transparent in the process. It's a very shady dealership that doesn't treat repeat customers right. They offered no real compensation for my time and aggrevation. They were more than happy to cash my check. Just gave me a bunch of excuses and bad apologies for the horrible experience. I hope the management team will post this review. Most likely not. More