Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I would definitely recommend this dealership. I had worked with both Sal and Chung and they were awesome. My experience was excellent and they were very helpful and outstanding in meeting my ne I had worked with both Sal and Chung and they were awesome. My experience was excellent and they were very helpful and outstanding in meeting my needs and asks. I wish there were more stars on here as I would give them and this dealership alot more stars!!!! More

Great for purchasing a used car, as they want your business. But 3 weeks later and a check engine light comes on, my husband calls and basically, it’s our problem. Before that, I would’ve strongly con business. But 3 weeks later and a check engine light comes on, my husband calls and basically, it’s our problem. Before that, I would’ve strongly considered them for future purchases, not anymore!!! I understand it was purchased “as is” but 3 weeks approximately later, and a check engine light comes on??? Guess that’s how some places do business for no repeat customers. More

Recently worked with Syed on the purchase of a new Jeep Grand Cherokee. He was very thoughtful and helpful with the process from start to finish! Easy to talk to, understood what I was looking for, and d Grand Cherokee. He was very thoughtful and helpful with the process from start to finish! Easy to talk to, understood what I was looking for, and determined to win my business. Thank you Syed for making it a positive experience! More

For best deals best service ASK FOR SYED Great service bought really nice RAV4 great deal thanks syed bought really nice RAV4 great deal thanks syed More

Syed was upmost professional and we enjoyed working along side him picking out my wife’s new car. side him picking out my wife’s new car. More

Syed did a great job! Very painless transaction thanks guys very very very good job Very painless transaction thanks guys very very very good job More

Syed and Muhammad were great to work with. We left the dealership very happy with a new Jeep! We left the dealership very happy with a new Jeep! More

After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More

Consumers deserve to know how the service department at Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time wa Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time was unacceptable. I received no proactive updates and had to repeatedly chase down the service department for answers. Eventually, I was told a STAR case had been opened. For anyone unfamiliar, STAR cases exist because Chrysler already knows the issue. They are not exploratory diagnostics—they are pattern-based, documented problems. Despite that, instead of explaining the known issue honestly, I was “recommended” nearly $400 in throttle body and fuel injection cleaning, carefully labeled as “maintenance” so it would not be covered by warranty. After picking up the vehicle, I independently consulted: • the head of service at a large Dodge dealership, and • a tenured automotive professor at a national university Both confirmed the same conclusion: • The error codes involved are a known Pacifica issue • They are commonly caused by moisture intrusion combined with freezing temperatures, particularly in the Midwest • The $400 services were not required, unlikely to resolve the issue, and are a classic upsell tactic used when dealerships want to avoid acknowledging known design or environmental faults In other words, this service department attempted to mask a known STAR case issue with a customer-paid upsell rather than disclose the reality of the problem. To add insult to injury, the service advisor proudly told me he had “discounted” my invoice by $20. After five days without my vehicle, poor communication, and an unnecessary $400 charge, that was insulting—not corrective. This experience raises serious questions: • Why are STAR cases being handled with upsells instead of transparency? • How often are customers being charged for “maintenance” to avoid warranty responsibility? • How many people leave believing their issue was fixed when it was simply papered over? This is not professional service. It is revenue-driven behavior disguised as diagnostics. If you bring your vehicle here, ask to see the STAR case documentation, demand written explanations, and get a second opinion. Or better yet, take your business to a dealership that treats known issues honestly instead of turning them into profit centers. More