Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Great deal Great Car Great Customer loved the deal loved the car SYED ALI, Al Abbas, Anthony great team the car SYED ALI, Al Abbas, Anthony great team More

Syed was extremely accommodating, a great communicator and helped make our Jeep buying experience a quick, easy and reliable experience. Would definitely recommend Syed and this dealership to others based and helped make our Jeep buying experience a quick, easy and reliable experience. Would definitely recommend Syed and this dealership to others based on our experience. More

I would definitely recommend this dealership. I had worked with both Sal and Chung and they were awesome. My experience was excellent and they were very helpful and outstanding in meeting my ne I had worked with both Sal and Chung and they were awesome. My experience was excellent and they were very helpful and outstanding in meeting my needs and asks. I wish there were more stars on here as I would give them and this dealership alot more stars!!!! More

Great for purchasing a used car, as they want your business. But 3 weeks later and a check engine light comes on, my husband calls and basically, it’s our problem. Before that, I would’ve strongly con business. But 3 weeks later and a check engine light comes on, my husband calls and basically, it’s our problem. Before that, I would’ve strongly considered them for future purchases, not anymore!!! I understand it was purchased “as is” but 3 weeks approximately later, and a check engine light comes on??? Guess that’s how some places do business for no repeat customers. More

Recently worked with Syed on the purchase of a new Jeep Grand Cherokee. He was very thoughtful and helpful with the process from start to finish! Easy to talk to, understood what I was looking for, and d Grand Cherokee. He was very thoughtful and helpful with the process from start to finish! Easy to talk to, understood what I was looking for, and determined to win my business. Thank you Syed for making it a positive experience! More

For best deals best service ASK FOR SYED Great service bought really nice RAV4 great deal thanks syed bought really nice RAV4 great deal thanks syed More

Syed was upmost professional and we enjoyed working along side him picking out my wife’s new car. side him picking out my wife’s new car. More

Syed did a great job! Very painless transaction thanks guys very very very good job Very painless transaction thanks guys very very very good job More

Syed and Muhammad were great to work with. We left the dealership very happy with a new Jeep! We left the dealership very happy with a new Jeep! More

After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More