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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

4.1

44 Lifetime Service Reviews

1155 W. Dundee Road, Arlington Heights, Illinois 60004

44 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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June 25, 2018

"Service Review"

- pat92788

I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and the turnaround time was fast. Answered all of my questions and made good recommendations.

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Recommend Dealer
Yes
Employees Worked With
Ray, Jonelle Long
Jun 28, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

June 22, 2018

"Great Experience"

- cars2018

What a wonderful place to get service what trustworthy honest people they are I would highly recommend them and/or service department to anyone out there

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Recommend Dealer
Yes
Employees Worked With
June 03, 2018

"Purchase"

- Traveltotennessee

Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always with a smile and great attitude!

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Recommend Dealer
Yes
Employees Worked With
Ray Slivka
Jun 07, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

We're glad to hear our Staff took such great care of you, Traveltotennessee! We hope we can continue to be of service to you down the road! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

June 01, 2018

"They treat you like family! "

- Dbruno76

Came in wanted a Jeep Wrangler work with me with the price. Excellent customer service skills! Service Dept are very helpful. Great place to buy a car. Thanks again for everything!

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Recommend Dealer
Yes
Employees Worked With
Robbie Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jody Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Douglas Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 04, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Thank you so much for sharing your recent experience with us, Dbruno76! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

May 09, 2018

"purchasing a new car"

- kostov89

they were willing to work with me. took a while to negotiate a deal but it happened. The dealership is nice and clean and the staff is nice.

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Recommend Dealer
Yes
Employees Worked With
Nick Todorov
May 13, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Congratulations on your new car, Kostov89! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

March 29, 2018

" Frustrated"

- Michael Lullo

I've been purchasing vehicles from this dealership for many years and have been satisfied with the experience but the last vehicle I purchased I had some aftermarket products installed thru them which where not functioning properly and every attempt to fix only lasted for awhile which became very frustrating until I met Douglas Adams & Ray Calamia who came up with a perfect solution which I was completely satisfied with.Just want to say thanks for coming up with a solution.

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Recommend Dealer
Yes
Employees Worked With
Ramon Calamia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Douglas Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michael Jozwiak
Apr 01, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Congratulations on your new car, Michael Lullo! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

March 13, 2018

"Great experience getting a lift kit added to my jeep!"

- mibencks

Spoke with Ray (Ramon) in service about different projects I want done to my '16 JKU and he mentioned having a guy in the shop that specializes in wranglers, so had them add a 2 inch leveling/lift kit and could not be happier! They also discovered a radiator leak underneath and called me with multiple options and got it all fixed and ready for me the same day. Thank you Ray, I'll see you soon for my next modification!

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Recommend Dealer
Yes
Employees Worked With
Ramon Calamia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Douglas Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 19, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Mibencks, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

February 19, 2018

"Poor service, and false advertising "

- Silver Mora

I resently purchased a vehicle.I was offer 2 oil changes because of my purchase.The first was a very good service, the problem was with the second oil change, they only add 1/2 of the oil needed, not only that, but I was very especific in not to top off antifreeze on my vehicle because i am keeping a log of the times is been added due to engine issues and didn’t want o mess with it. To make it short they add antifreeze and only did 1/2 the oil in service. As soon I got home oil change light was on again. I called and after explaining what they did they only offer me to go back to the dealer to reset engine light. The tech only add 6 quarts of oil wich is only haf of what my truck takes this is a for f250 diesel and it is stated on their paper work that I got. Don’t trust them with the service or purchasing a vehicle, they are obviously not Up expectancy not only you will lose your day but on top they wont do what they promise,I have proof if they wish to chalenge me. Its all in paper.

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Recommend Dealer
No
Employees Worked With
Douglas Adams
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kevin Barth
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : William koller
January 31, 2018

"Quiet and Honest...!!!"

- Patricia Hastings

Jerome is a quiet person, but his honesty shines through. He is very kind, thorough, and knowledgeable. He takes the time to listen and demonstrates that he is truly listening to your needs. I respect him and look forward to doing business with him. He's "a keeper," and I hope that he is valued.

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Recommend Dealer
Yes
Employees Worked With
Jerome Udit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2018

"Aftermarket Upgrades"

- Thundercat

David helped me tremendously with some upgrades on my 300S, which I'd been driving stock for a while. It wasn't a big sale but it was important to me, and David's time and consideration made the experience a great one. The showroom was very busy all around us, but David was not distracted from helping me get in and out quickly with what I wanted for my car.

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Recommend Dealer
Yes
Employees Worked With
David Rich
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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