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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

3.9

50 Lifetime Service Reviews

1155 W. Dundee Road, Arlington Heights, Illinois 60004

50 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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January 03, 2019

"worst service ever"

- Jack

2018 CHRYSLER PACYFICA rusty hood was there twice they took photos, then call them 5 or more times every time they said someone will call you back and take care of this. One guy from service show me pic that my car is not the only one there is A LOT MORE with rust !!! Now is more than 2 months still waiting :(

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Recommend Dealer
No
Employees Worked With
Jose+ few more
January 01, 2019

"Like Family❣️"

- Patricia Hastings

Having bought three Jeeps from Napleton, they must be doing something right. We have a Jeep Latitude 2014, Jeep Patriot 2016 and Jeep Compass 2017! Sales and a fair price are important, but services makes customers keep coming back. We were sorry to learn that Scott left Napleton, but happy to know that Jerome has stayed. Employee longevity is important. It helps build a feeling of family. I was disappointed not to see Doug Adams at our last visit. I hoped that he was on vacation, but didn’t see him listed under staff. It would be a major loss to Napleton not to have him. He is so efficient and friendly.

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Recommend Dealer
Yes
Employees Worked With
Jerome Udit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paul A. Dome
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marquis Singleton
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
R J Caudill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mario Gentry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 17, 2018

"Quality service, very helpful and knowledgeable "

- Roaddogg1999

Brooklyn was very considerate to me as a customer and made sure I got the help I needed. Very positive experience. I’ve never had one bad experience calling in.

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Recommend Dealer
Yes
Employees Worked With
Brooklyn Colacino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 19, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

we're happy to hear you had such a positive experience with Brooklyn! Thank you so much for your feedback! We hope you have a great day! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

December 17, 2018

"Awesome customer service "

- Chrisjay

I’m not really one to leave a review whether good or bad. But just had tell someone about the awesome help I received earlier today from an angel.

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Recommend Dealer
Yes
Employees Worked With
Brooklyn Colacino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 19, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Congratulations on your new car, Chris! It is great to hear Jim was knowledgeable and pleasant to work with. Thanks for the recommendation, and have an amazing day! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

Dec 19, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

We are glad your experience with Brooklyn was heavenly! thank you for your kind words and this wonderful review! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

December 17, 2018

"The Bear Service I've Got"

- Jeep123

The service on my jeep was phenomenal. Good service fair price and great people. I enjoy coming here because they work hard to earn my money

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Recommend Dealer
Yes
Employees Worked With
Brooklyn Colacino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 19, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Roger Clegg Customer Relations Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

November 27, 2018

"customer service"

- dem1014

Marcin Kalita is one of the worst associates this dealership has. He not only gave me the worst customer service I have ever experienced but also had the need to be super disrespectful. I can't believe this dealership has someone like this man working for them. I will be taking all my business to another location because of the service I received from Marcin.

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Recommend Dealer
No
Employees Worked With
Marcin Kalita
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 25, 2018

"Service Review"

- pat92788

I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and the turnaround time was fast. Answered all of my questions and made good recommendations.

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Recommend Dealer
Yes
Employees Worked With
Ray, Jonelle Long
Jun 28, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Here at Napleton's Arlington Heights Chrysler Dodge Jeep RAM, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

June 22, 2018

"Great Experience"

- cars2018

What a wonderful place to get service what trustworthy honest people they are I would highly recommend them and/or service department to anyone out there

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Ramon Calamia
June 03, 2018

"Purchase"

- Traveltotennessee

Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always with a smile and great attitude!

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Recommend Dealer
Yes
Employees Worked With
Ray Slivka
Jun 07, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

We're glad to hear our Staff took such great care of you, Traveltotennessee! We hope we can continue to be of service to you down the road! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

June 01, 2018

"They treat you like family! "

- Dbruno76

Came in wanted a Jeep Wrangler work with me with the price. Excellent customer service skills! Service Dept are very helpful. Great place to buy a car. Thanks again for everything!

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Recommend Dealer
Yes
Employees Worked With
Robbie Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jody Adams
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Douglas Adams
Jun 04, 2018 -

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM responded

Thank you so much for sharing your recent experience with us, Dbruno76! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Doug Adams Customer Service Manager Arlington Heights Chrysler Dodge Jeep Ram (847) 797-4952

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