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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

4.1

54 Lifetime Service Reviews

1155 W. Dundee Road, Arlington Heights, Illinois 60004

54 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

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May 08, 2014

"Still waiting for a call back"

- ksotos

I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear Napleton...please get your act together..Fields Jeep has you beat! I drive a 2014...next year Ill drive a 2015..but I will consider Fields for the sale...thank you!

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Recommend Dealer
No
Employees Worked With
Wade
January 02, 2014

"I have had my Chrysler in for service 4 times in 2 months..."

- jgrzesik

I have had my Chrysler in for service 4 times in 2 months for the same issue with no resolution. I was forced to drive hours out of my way to another dealership only to have them tell me that Napleton put a faulty battery in my car. This is completely unaccetpable.

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Recommend Dealer
No
Employees Worked With
Wade
June 01, 2013

"My husband called and made an appointment for a recall..."

- claire101

My husband called and made an appointment for a recall for his car after receiving a letter from Jeep. He brought in his car and the service person (Eric) told him that there was no recall and that he didn't know what he was talking about. He even went to the point to prove he was right by showing him a screen. We received a letter from the dealer in regards to the recall and my husband had a number that he could call if there was any problems. He spoke to a woman who called Eric and Eric claims he made a mistake and had put in the wrong car info. My husband asked him to make sure he did put in the right car and that is when Eric became hostile and argumentative. My husband called him back and now Eric instead of apologizing has blamed my husband once again for his mistake. Very unprofessional and rude.

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Recommend Dealer
No
Employees Worked With
Eric (Service Department)
February 10, 2012

"The customer service is fast and courteous. We would..."

- holm1954

The customer service is fast and courteous. We would definitely return to Napleton's Des Plaines Dealer for sales and service. We are very satisfied with our car and the ease of our sale with Napleton Chrysler Dodge Dealership. Thank you for everything!!

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Recommend Dealer
Yes
Employees Worked With
Dealer ID 39256
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