Napleton's Arlington Heights Chrysler Dodge Jeep Ram

I would give zero if possible…. FOUR messages left on a Jeep….no one called be back. On the third and fourth calls we were told they are not currently selling to anyone out of state FOUR messages left on a Jeep….no one called be back. On the third and fourth calls we were told they are not currently selling to anyone out of state because of tax, title and licensing issues and they don’t want bad reviews???? But your sales staff and management won’t return phone calls….hum…guess what, TERRIBLE REVIEW RIGHT HERE….would have been a cash sale too….DO BETTER!!! More

The dealership was very professional from the time we walked in the front door. Michael saw us standing in the middle of the showroom and asked if we needed help. From there, Zach took great care of us. walked in the front door. Michael saw us standing in the middle of the showroom and asked if we needed help. From there, Zach took great care of us. Very informative and thorough in answering our questions, but never pushy. Zach also took the time to compare the available vehicles which had the features we were looking for. All of this lead to us being able to make a deal and drive home our very first Jeep! More

Wanted to give a shout out to our sales advisor, Alan Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and f Weissman. Alan always explains things so we understand, he is honest and forthright, he is helpful in any way that he can be, and we trust him and feel he is knowledgeable and extremely considerate. We have confidence when we bring our car in and that means a lot. He is sensitive to having cars repaired in a timely fashion. He has a great personality...thoughtful, knowledgeable and funny! Carol S. More

My salesman Jerry was very helpful. Very smooth process. Thanks to the team at Napleton! Very smooth process. Thanks to the team at Napleton! More

A bunch of crooks. Price on the internet for a used Jeep Cherokee was 21,995. Kept trying to run credit before even test driving. Wanted to but the car and they came ba Price on the internet for a used Jeep Cherokee was 21,995. Kept trying to run credit before even test driving. Wanted to but the car and they came back with a price of 30k!!!! xxx! Apparently there is a mysterious “used car certification fee” that can apparently range from 100 dollars to “thousands”. Not a chance. They wouldn’t budge on that price. 9,000 more than advertised. Absolutely absurd. Waste of time. They couldn’t (wouldn’t) even explain that cost breakdown. Shady. Shady. Shady. More

This dealership or a bunch of bandits , made an appointment to look at a new TRX that was on their website. After looking at it for 15 minutes was told I could not drive it went into the office to appointment to look at a new TRX that was on their website. After looking at it for 15 minutes was told I could not drive it went into the office to get a price idea. first offer was $50,000 over sticker then they acted like they were doing me a favor and went down to $20,000 over sticker price told me at the time I could not order a vehicle because Ram was not making 2024 TRX More

Jerry Lopata was honest, upfront and pleasant to work with. He and Mike worked with us to make the numbers work out and we are so happy with our new to us vehicle! Thank you gentlemen! with. He and Mike worked with us to make the numbers work out and we are so happy with our new to us vehicle! Thank you gentlemen! More

Great customer service my salesman helped me out with all my questions thank you Rafa my questions thank you Rafa More

My star rating is for the service department, specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a specifically Steven Parnow and Joanne Stickels. Our service advisor, Joanne, is great at her job. She communicates regularly, which is paramount to a customer whose vehicle is in the shop. Steven Parnow is the service department manager. He also deserves recognition for being involved in the repair of my truck. Without these 2 on my side, I am not confident that Stellantis would have provided the parts this year. While I may not be the biggest fan of Stellantis and their ability to supply their dealers with parts. I 100% trust the service department at Napleton's Arlington Heights CDJR to keep our fleet on the road. More

Great team to do business with! Worked with Shawn & Sid to close a deal on a Dodge Rebel 1500. Husband is very happy 😃 Thanks guys! Worked with Shawn & Sid to close a deal on a Dodge Rebel 1500. Husband is very happy 😃 Thanks guys! More