Napleton's Auto Park of Urbana

We had an incredible experience at Napleton's Auto Park of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above of Urbana! From start to finish, the service was top-notch. We worked with the General Manager, Alex, as well as Mahd and Devin, and they went above and beyond to ensure we found the perfect car. Their dedication and attention to detail were unmatched. They took the time to thoroughly explain the differences between models, features, and pricing, making sure we understood all of our options. The customer service was a solid 10/10, and the pricing was just as impressive. If you're looking for a stress-free and enjoyable car-buying experience, we highly recommend Napleton's Auto Park of Urbana. Huge thanks to Alex, Mahd, and Devin for making this such a smooth and positive experience! More

Go to Sam…. Awesome Customer service … Very Nice and informative… He goes above and beyond… Awesome Customer service … Very Nice and informative… He goes above and beyond… More

I was deeply disappointed with how I was treated last month at Napleton Toyota. There was outright misrepresentation of the process of purchasing my leased vehicle, which I easily discovered once I left month at Napleton Toyota. There was outright misrepresentation of the process of purchasing my leased vehicle, which I easily discovered once I left the dealership, and made a phone call. I had always been happy with how Napleton treated me until this time. I will no longer be doing business there and I will make sure that my colleagues know of my experience. More

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the rou comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the routine maintenance and returned home sooner than was estimated. Napleton staff were pleasant, hospitable, and I was able to work while I waited in their welcoming lounge area while enjoying a complimentary coffee. After my first visit to this location I must say that I highly recommend Napleton and am glad to be able to trust this dealership with our vehicle. More

Bruce Andree and Matt Shanks have done an amazing job of giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership giving great deals and excellent follow up over many years. I strongly recommend Napletons for a trusted dealership More

COME TO NAPLETON’S AUTO PARK OF URBANA! Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10 Bobby and Bianca got me done when nobody else could! I drove 2 hours for my 2025 Hyundai Elantra and I’d do it again! 10/10 More

When Sam sat down with me he worked hard to find the car that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience. that was best for me and my boys. He was wonderful and answered all my questions, made me feel comfortable and I actually enjoyed the experience. More

We love it there been going here for the last 20 years or more. Sam was wonderful met all our expectations. more. Sam was wonderful met all our expectations. More

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+ More

Sales person over talked about the wrong things. I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surpris I’ve never in my life have had a sales person ride with me on a test drive. The money situation was a mess. Just seemed like everything was a surprise. I was there to buy a car, the salesman was just the middle man that was slowing down the process. Not to impressed. I’ve never sat in a dealership for 4 hours. The only reason I was there was the price of the vehicle. More