Napleton's Auto Park of Urbana - Service Center

Very very very poor , I had an appointment at 1, didn’t get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back a get out till 3. Went and asked service manager if my car was done he said oh it’s been done. Then asked my name again and what color car. Came back and said they was bringing it over now, the car they brought wasn’t even mine. Totally different color.asked me again what my color car was. Finally brought over, no paper work or nothing. I’ve bought many cars from there and really looking to not come back, thanks More

Have worked with Nicholas Rice, Service Adviser for several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the S several years. Easy to work with, professional, keeps me apprised of the work as it's being done. I can't speak highly enough about how awesome the Service Department is and especially Nick's assistance and advice. Confident I'm in good hands when I take the vehicle there for service. More

I bought a brand new Genesis in December 2024. I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis serv I had my first oil change due so I made an appointment to have it done instead of them coming to get my vehicle which is included in the Genesis service. Showed up and they said a 2 hour wait. I waited a half hour for a shuttle person to be available to take me home. they finally texted me when it was done and I asked for the Concierge service guaranteed to bring it to me and they said they didn't have enough people to do that. love the car, and the shuttle person, but far from the service "guaranteed". More

Purchased car new in March 2025. Took in for rattle. Charged $400 for bolt & screw. Horrible service! Took in for rattle. Charged $400 for bolt & screw. Horrible service! More

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicati getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands! More

Unprofessional, under staffed. Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all othe Appointments don’t mean anything. Service center has a line around the building all morning and only one employee checking in vehicles while all other employees sit at desks inside. No shuttle service available when it was verified with an appointment confirmation call. Just overall poorly ran and managed. Employees do not seem to care about customer service. More

I had a highly disappointing experience with Napleton’s. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. After taking my car to an independent repair facility, I was informed of the issue and was advised that it appeared to be a warranty-related repair. The facility recommended that I contact Napleton’s for further assistance. Upon reaching out to Napleton’s, I was assured that the repair was covered under warranty and was scheduled for an appointment. However, after bringing my vehicle in a week later, I was informed midway through the day that the repair would not, in fact, be covered. Additionally, I was quoted an excessively high price—significantly above the estimate provided by the original repair shop. This experience was a complete waste of time and incredibly frustrating. Napleton’s pricing is unreasonably high, and their lack of accuracy in assessing warranty coverage is unacceptable. They should ensure they have the correct information before advising customers on coverage to prevent unnecessary inconvenience. More

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the rou comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the routine maintenance and returned home sooner than was estimated. Napleton staff were pleasant, hospitable, and I was able to work while I waited in their welcoming lounge area while enjoying a complimentary coffee. After my first visit to this location I must say that I highly recommend Napleton and am glad to be able to trust this dealership with our vehicle. More

We have had he worst experience at Napleton's. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. They have had my husband's Hyundai for over 3 months. They are supposed to install a new engine, but ordered the wrong one and we are still waiting. I have taken my Hyundai to two scheduled appointments to fix an oil leak (taken 3 days off work, one for diagnostic and two for servcie appointments). Car wasn't fixed at either appointment. Started this process at the diagnostic appt. on 12/30/24. Today 1/31/25 was told sorry, we couldn't get to your vehicle again. Very unorganized, extremely poor communication, inept company all around. 8 general manager's in 4 years, two female employees fired this week for cussing and screaming at each other in the customer waiting area. Would not recommend Napleton's to anyone. There is so much staff turnover I can't even rate the staff who I actually worked with as they are not updated on this site. The only redeeming quality for Napleton's is the driver of the shuttle who dropped me off this morning. He would get an A+ More

I had my car serviced here for 30K maintenance. Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exac Paul, the service advisor, was very cordial. When I asked how long this service will take, he said an hour and a half. I then asked what they do exactly for 30K maintenance. It took him a bit of time to find it, with apologies. Once he did, he listed each service, with an in depth explanation for why each service is needed. I then asked how much this would cost…over $900. With my wide eyes, I then asked how they can get this done in an hour and a half. Paul said it would take longer if I had those needed services. This was confusing, because if I didn’t ask, would they have just completed $900 of work? I instructed him to complete the oil change, tire rotation, and inspect each of these areas that “need” service and let me know what they find. After 3 hrs, he takes me to the cashier, gives me paperwork. I asked what the status was of the inspection of “needed” services? He told me since I declined the work be done, it wasn’t looked into. Spiteful? After 5 minutes of waiting for cashier, I asked Paul how much longer until cashier returns. He replied they’re in the bathroom. The cashier arrives carrying multiple Culver’s bags, one being handed to Paul. The cashier profusely apologized. I asked if she happened to be coming from the bathroom, she said no. I understand dealerships and upselling services, but there is a line that was crossed today by Napleton Urbana and Paul that I consider shady. I also don’t appreciate Paul speaking to me like I’m an idiot woman that doesn’t understand Illinois winters, and what tire balancing and alignment are. I feel pretty certain he wouldn’t be so condescending upselling the same services to a man. Avoid this place, otherwise know what you need done, and prepare for a long wait. Landmark Mitsubishi Springfield is where I normally take my car, but they were booked. Landmark also instructed me service will be $125, but they would first check to see if I needed any of the “needed” services More