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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews
Call Dealership (630) 782-9300
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727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

October 23, 2021

Sold a car out from under us despite walking out with a BOS, horrible morals More

by chellman
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Vazquez
Report | Print
Oct 25, 2021 -

Napleton’s Kia of Elmhurst responded

Hi Chellam, we are disappointed to hear that you did not have a more positive experience with us at Ed Napleton's Kia of Elmhurst. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (630) 782-9300. We look forward to hearing from you.

Oct 26, 2021 -

chellman responded

Your manager would now like a chance to speak to me?? Really - they had every opportunity to call me FRI night 10/22, or SAT 10/23, and no one called. Not the sales representative we worked with (Marco Vazquez) nor anyone else had the common decency to call us back. If your manager wants to speak with me - you have my phone number on record as I was blocked by "Summer" the 2 times I did call back.

October 17, 2021

Andre Jennings Sr and Andre Jennings Jr were very helpful and informative. They made my buying experience easy and pleasurable. Thanks guys!!! More

by My2kids76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Report | Print
Oct 19, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

October 16, 2021

Andre Jennings Sr and Andre Jennings Jr were the best!! They went out of there way to make sure we got what we wanted!!!! More

by Antwionette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Report | Print
Oct 19, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

Oct 19, 2021 -

Antwionette responded

Hello your whole team was amazing!!!

October 13, 2021

Andre Jennings Jr. was a fantastic and quick help at setting us up with a car we need. in and out the door in a timely fashion. Next car or service I need I will be directing my attention to him. More

by Malesi92
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Jr.
Report | Print
Oct 18, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again! Take care!

October 09, 2021

TERRIBLE...I went to purchase a new 2022 Kia Seltos that they had IN STOCK. Was told If I didn't agree to pay $6500.00 over sticker price I could not even test drive the vehicle..UNBELIEVABLE..Nothing says More

by jdtimebomb
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sale manager NIZAR
Report | Print
Oct 12, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you for bringing this to our attention Jerry. Price gouging is not tolerated at any of our locations and we will make sure this matter is thoroughly reviewed. If there is any additional information you would like to share please feel free to contact me directly. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

October 01, 2021

While I did not end up buying a car when I visited, Jose Acevedo was really great. I will definitely keep him and the dealership in mind for the future. More

by kaclarkk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Acevedo
Report | Print
Oct 04, 2021 -

Napleton’s Kia of Elmhurst responded

Kaclarkk, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional needs or questions, we will be more than happy to assist you! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

October 01, 2021

Tried buying a new car from them $20,000 car all of a sudden ended up being $29,000. They like to play games with financing too. They also lied to me to get me into dealership by telling me the would hav More

by Carl
Recommend Dealer
No
Employees Worked With
None
Report | Print
Oct 04, 2021 -

Napleton’s Kia of Elmhurst responded

Carl, thank you for your honest comments. We regret to hear we were unable to reach an agreement on the vehicle you were interested in. We want to regain your trust and your business so please reach out to us at (630) 782-9300. We will work with you to resolve this matter to your satisfaction. Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

September 24, 2021

Marco Morales was so helpful. He made the process easy, and he was also so knowledgeable and intelligent. Someone give him a raise! I’ve never met someone so dedicated and hardworking. Way to go! More

by autumnappaloosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Moarales
Report | Print
Sep 27, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

September 17, 2021

Kyle was such a great help when it came to making a decision on a new car. Very helpful employee. More

by Collin
Recommend Dealer
Yes
Employees Worked With
Kyle Blunt
Report | Print
Sep 19, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Collin! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

September 16, 2021

Worse customer service ever!! I won’t buy from them again. Try calling them! Lol not one person that answers the phone knows what’s going on. They won’t answer emails. More

by tlynntwinmom@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Sep 17, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you for speaking with me Tonya. Your feedback plays a key role in the success of our dealership. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. As we discussed I will follow up with you tomorrow to make sure everything is moving in the right direction. If you should need anything in the meantime please feel free to give me a call. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

Sep 17, 2021 -

tlynntwinmom@hotmail.com responded

It’s a little late. The damage is done. I’m not sure how you think you can fix it? I mean you gonna give us back our money? To me that’s the only way to fix it. As far as things going in the right direction my husband and I took care of it on our end. If anyone reads this and wants to know what happen get in touch with me! I’m on fb. A friend bought a Kia last week but not from you. They treated him like gold. They washed his car and had it ready for him. All he had to do was sign the paper work and go. He wasn’t at dealership 7 hours.

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