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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.1
1,080 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,080 Reviews of Napleton’s Kia of Elmhurst

September 24, 2021

Marco Morales was so helpful. He made the process easy, and he was also so knowledgeable and intelligent. Someone give him a raise! I’ve never met someone so dedicated and hardworking. Way to go! More

by autumnappaloosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Moarales
Sep 27, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

September 17, 2021

Kyle was such a great help when it came to making a decision on a new car. Very helpful employee. More

by Collin
Recommend Dealer
Yes
Employees Worked With
Kyle Blunt
Sep 19, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Collin! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Costumer Relation Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 marta.nilles@napleton.com

September 16, 2021

Worse customer service ever!! I won’t buy from them again. Try calling them! Lol not one person that answers the phone knows what’s going on. They won’t answer emails. More

by tlynntwinmom@hotmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know
Sep 17, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you for speaking with me Tonya. Your feedback plays a key role in the success of our dealership. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. As we discussed I will follow up with you tomorrow to make sure everything is moving in the right direction. If you should need anything in the meantime please feel free to give me a call. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

Sep 17, 2021 -

tlynntwinmom@hotmail.com responded

It’s a little late. The damage is done. I’m not sure how you think you can fix it? I mean you gonna give us back our money? To me that’s the only way to fix it. As far as things going in the right direction my husband and I took care of it on our end. If anyone reads this and wants to know what happen get in touch with me! I’m on fb. A friend bought a Kia last week but not from you. They treated him like gold. They washed his car and had it ready for him. All he had to do was sign the paper work and go. He wasn’t at dealership 7 hours.

September 13, 2021

The service was great. The Location was clean and the car shown to us was washed before we took a test drive. Respectful sales person. More

by Sherise
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings; Andre Jennings, Jr
Sep 14, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Sherise! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

September 13, 2021

Overall nice experience. The sales reps were courteous and made sure we were alright and offered water. The presentation of the car was great; clean car. More

by Cassandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings; Andre Jennings, Jr.
Sep 14, 2021 -

Napleton’s Kia of Elmhurst responded

We're glad to hear Andre took such great care of you, Cassandra! We hope we can continue to be of service to you down the road! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 disa.degrazia@napleton.com

September 11, 2021

I had great experience purchasing my Acura from here. Specially Kyle from Kia sales team helped me back and forth with negotiations bringing back good old memories. Thank you. More

by Lax
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 14, 2021 -

Napleton’s Kia of Elmhurst responded

Hi Lax, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 10, 2021

This was a very impressive dealership. I had the pleasure to work with Kyle. I did not buy or lease a car from him this time. But I definitely will within the next few weeks. If anyone needs a new car, I wou More

by cvondra12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 14, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

September 10, 2021

Kyle made it a super easy experience coming into the dealership today, great sales associate! He made the decision process very simply and it was a very straight forward experience. More

by Collin
Recommend Dealer
Yes
Employees Worked With
Kyle Blunt
Sep 14, 2021 -

Napleton’s Kia of Elmhurst responded

Hi Collin, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

August 22, 2021

We had Angela help me get a new car and she did a great job! We told her what we wanted and what we could afford. She made it happen for me! For a first timer a dealership it was a really nice experience a More

by mel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela
Aug 23, 2021 -

Napleton’s Kia of Elmhurst responded

Hello Mel, we're happy to hear you had such a positive experience with Angela! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 19, 2021

Andre Jr. and Kyle were both great to work with! I received a great price on the car and they were very quick and efficient with the purchase! More

by Trent
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr. & Kyle
Aug 23, 2021 -

Napleton’s Kia of Elmhurst responded

Hi Trent. We're glad to hear our Staff, Andre Jr. and Kyle took such great care of you! We hope we can continue to be of service to you down the road! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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