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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.0
1,083 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,083 Reviews of Napleton’s Kia of Elmhurst

April 13, 2021

Worst experience at a dealer I have had sorry I didn't leave when I had the chance couldn't even put the rear license plate on correctly a month after a buying the car still have unresolved issues More

by Kakklein17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harris, Monica Jucan, Nizar Assria
Apr 13, 2021 -

Napleton’s Kia of Elmhurst responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (630) 782-9300 and we will do our best to make this better. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 630 296 5096 disa.degrazia@napleton.com

Apr 13, 2021 -

Kakklein17 responded

I set up my account on Kia website and our names are wrong it just doesnt end

April 09, 2021

We had a great experience buying our new 2021 Kia. Our salesman Jeff Silverman was very polite and helpful and worked with us to get a great deal! More

by bostonlover01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 09, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Bostonlover01! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 06, 2021

Jeff Silverman helped me. He was extremely friendly and knowledgeable. Excellent service. He epitomizes the meaning of going above and beyond the call of duty. Jeff, you have a customer for life! More

by intimid18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 07, 2021 -

Napleton’s Kia of Elmhurst responded

Intimid18, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-93600 ext.2358 630-296-5096 marta.nilles@napleton.com

April 03, 2021

Was great. Very friendly and answered all of our questions. Easy to work with!!! Made the process go by quickly and we were confident we got the best car we could. More

by Tim.osullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre jr.
Apr 05, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Tim.osullivan! It is great to hear Andre Jr was knowledgeable and pleasant to work with. We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 03, 2021

Worked with Andre Jr really helped us out we’re so happy with our new Kia! Would definitely recommend! He found the perfect car for us! More

by ann.m.white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr, Nizar Assria
Apr 05, 2021 -

Napleton’s Kia of Elmhurst responded

Ann.m.white, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relationship Manager Ed Napleton acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 02, 2021

My girlfriend received a good deal with the help of Andre Jennings Sr and the finance team of Elmhurst kia ,she couldn't be more happier More

by Darrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Apr 03, 2021 -

Napleton’s Kia of Elmhurst responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 01, 2021

Andre Jennings Sr. did an AMAZING job with getting me out of here in a brand new car. He was very personable and patient with me during the process. More

by Victoriapaige21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr.
Apr 02, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Victoriapaige21! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 630 296 5096 disa.degrazia@napleton.com

Apr 02, 2021 -

Napleton’s Kia of Elmhurst responded

Victoriapaige21, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 01, 2021

Sales experience was wonderful he was able to make a deal happen for me and my family. When we thought it wasn’t possible. Recommended. More

by shamari.major
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr
Apr 02, 2021 -

Napleton’s Kia of Elmhurst responded

We're glad to hear Andre Sr. took such great care of you, Shamari.major! We hope we can continue to be of service to you down the road! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/Kia 630 782 9300 x2339 630 296 5096 disa.degrazia@napleton.com

March 31, 2021

I was treated professionally and respectfully and got ask me really great info. I came in to see the MDX and Jimmy showed me the Sorento . Thanks Jimmy! More

by Davis Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy A, Nizar Assria
Apr 01, 2021 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

March 30, 2021

Ed Napleton’s Kia of Elmhurst is the best in available Kia vehicles. We had a pleasant experience and want to thank Adam for his excellent expertise and all his efforts to get us the best deal and the veh More

by Nancy Sutor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 31, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Nancy Sutor! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 286 5096 630 782 9300 x2339 disa.degrazia@napleton.com

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