Back

Napleton’s Kia of Elmhurst

Elmhurst, IL

4.1
1,080 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

Directions

By Type

1,080 Reviews of Napleton’s Kia of Elmhurst

April 26, 2021

This is the third Kia we’ve gotten from Napleton’s. Andre Sr. took care of us quickly and professionally. I would shop there again. The dance music in the showroom was pretty annoying. More

by nudge.wink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr.
Apr 27, 2021 -

Napleton’s Kia of Elmhurst responded

Nudge.wink, we appreciate you choosing Ed Napleton's Kia of Elmhurst! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! Regards Disa DeGrazia Customer Relations Manager Ed Napleton's Acura/ Kia 630 296 5096 630 782 9300 x2339 disa.degrazia@napleton.com

April 21, 2021

Thanks to the Team Trio...Andres Jennings Sr, Andres Jennings Jr, Ranai Wadea. They were absolutely amazing in making the deal work. Thank you for being patient with me. More

by glenis007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Jennings Sr
Apr 22, 2021 -

Napleton’s Kia of Elmhurst responded

Glenis, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope to be of service to you again. Take care!

April 20, 2021

Jeff was very helpful. It was the best experience ever. If you need a car make sure you ask for Jeff. It was stress free. More

by rs50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 21, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2021

Great customer service!! Jeff Silverman was very knowledgeable and helped me find the perfect car! Thank you! I will definitely be a customer for life now. More

by Nmd7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 21, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 17, 2021

Amazing service! So knowledge and helpful! I am so happy to be driving away in my 2021 Kia Sportage! So happy that I came here! Best experience ever! More

by Tynish Flowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr. Andre Jr
Apr 19, 2021 -

Napleton’s Kia of Elmhurst responded

Hello Tynish, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2021

I had the best experience with Andre Jr and his father Andre this duo made sure I was taken care of and I was able to drive off in my dream car I’m so happy and excited, I wouldn’t change anything I have More

by Moss.ashley1987d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr, Andre
Apr 16, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Moss.ashley1987d! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x 2339 630 296 5096 disa.degrazia@napleton.com

April 14, 2021

Andre was terrific. Great to work with to get to know the Kia SUVs and help find a lease that was best for us. Not high pressure, just very capable, super smart and very personable. Painless way to a great n More

by juliehoganson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Apr 15, 2021 -

Napleton’s Kia of Elmhurst responded

Julie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review and kind words about Andre! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 13, 2021

Worst experience at a dealer I have had sorry I didn't leave when I had the chance couldn't even put the rear license plate on correctly a month after a buying the car still have unresolved issues More

by Kakklein17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harris, Monica Jucan, Nizar Assria
Apr 13, 2021 -

Napleton’s Kia of Elmhurst responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (630) 782-9300 and we will do our best to make this better. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 630 296 5096 disa.degrazia@napleton.com

Apr 13, 2021 -

Kakklein17 responded

I set up my account on Kia website and our names are wrong it just doesnt end

April 09, 2021

We had a great experience buying our new 2021 Kia. Our salesman Jeff Silverman was very polite and helpful and worked with us to get a great deal! More

by bostonlover01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 09, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Bostonlover01! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 06, 2021

Jeff Silverman helped me. He was extremely friendly and knowledgeable. Excellent service. He epitomizes the meaning of going above and beyond the call of duty. Jeff, you have a customer for life! More

by intimid18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 07, 2021 -

Napleton’s Kia of Elmhurst responded

Intimid18, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-93600 ext.2358 630-296-5096 marta.nilles@napleton.com

...
47
...