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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

April 19, 2021

Great customer service!! Jeff Silverman was very knowledgeable and helped me find the perfect car! Thank you! I will definitely be a customer for life now. More

by Nmd7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 21, 2021 -

Napleton’s Kia of Elmhurst responded

Hi, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 17, 2021

Amazing service! So knowledge and helpful! I am so happy to be driving away in my 2021 Kia Sportage! So happy that I came here! Best experience ever! More

by Tynish Flowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Sr. Andre Jr
Apr 19, 2021 -

Napleton’s Kia of Elmhurst responded

Hello Tynish, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 15, 2021

I had the best experience with Andre Jr and his father Andre this duo made sure I was taken care of and I was able to drive off in my dream car I’m so happy and excited, I wouldn’t change anything I have More

by Moss.ashley1987d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr, Andre
Apr 16, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Moss.ashley1987d! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x 2339 630 296 5096 disa.degrazia@napleton.com

April 14, 2021

Andre was terrific. Great to work with to get to know the Kia SUVs and help find a lease that was best for us. Not high pressure, just very capable, super smart and very personable. Painless way to a great n More

by juliehoganson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Apr 15, 2021 -

Napleton’s Kia of Elmhurst responded

Julie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review and kind words about Andre! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 13, 2021

Worst experience at a dealer I have had sorry I didn't leave when I had the chance couldn't even put the rear license plate on correctly a month after a buying the car still have unresolved issues More

by Kakklein17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harris, Monica Jucan, Nizar Assria
Apr 13, 2021 -

Napleton’s Kia of Elmhurst responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (630) 782-9300 and we will do our best to make this better. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 x2339 630 296 5096 disa.degrazia@napleton.com

Apr 13, 2021 -

Kakklein17 responded

I set up my account on Kia website and our names are wrong it just doesnt end

April 09, 2021

We had a great experience buying our new 2021 Kia. Our salesman Jeff Silverman was very polite and helpful and worked with us to get a great deal! More

by bostonlover01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 09, 2021 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Bostonlover01! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 06, 2021

Jeff Silverman helped me. He was extremely friendly and knowledgeable. Excellent service. He epitomizes the meaning of going above and beyond the call of duty. Jeff, you have a customer for life! More

by intimid18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Silverman
Apr 07, 2021 -

Napleton’s Kia of Elmhurst responded

Intimid18, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-93600 ext.2358 630-296-5096 marta.nilles@napleton.com

April 03, 2021

Was great. Very friendly and answered all of our questions. Easy to work with!!! Made the process go by quickly and we were confident we got the best car we could. More

by Tim.osullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre jr.
Apr 05, 2021 -

Napleton’s Kia of Elmhurst responded

Congratulations on your new car, Tim.osullivan! It is great to hear Andre Jr was knowledgeable and pleasant to work with. We hope to see you again! Please let us know if you have any additional questions about services you received and thank you again for choosing Ed Napleton's Kia of Elmhurst! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 03, 2021

Worked with Andre Jr really helped us out we’re so happy with our new Kia! Would definitely recommend! He found the perfect car for us! More

by ann.m.white
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jr, Nizar Assria
Apr 05, 2021 -

Napleton’s Kia of Elmhurst responded

Ann.m.white, thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels! Regards, Marta Nilles Customer Relationship Manager Ed Napleton acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

April 02, 2021

My girlfriend received a good deal with the help of Andre Jennings Sr and the finance team of Elmhurst kia ,she couldn't be more happier More

by Darrin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings
Apr 03, 2021 -

Napleton’s Kia of Elmhurst responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care! Regards, Marta Nilles Customer Relationship Manager Ed Napleton Acura/Kia 630-782-9300 ext.2358 630-296-5096 marta.nilles@napleton.com

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