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Napleton’s Kia of Elmhurst

Elmhurst, IL

4.2
1,077 Reviews

727 West Grand Avenue

Elmhurst, IL

60126

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1,077 Reviews of Napleton’s Kia of Elmhurst

December 01, 2020

Syed Ali was very knowledgeable and was a great help!! I had a wonderful experience. The service was excellent. Will most definitely recommend to others . More

by Zehra_ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed
Dec 02, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Zehra_ali! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

December 01, 2020

Dishonest is only word to describe this dealership.Car I wanted to purchase was 17,498 out door 25,000not sure what happened but I was not interested .Before coming here visited 2other out door cost were p More

by Lala80851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Napelton kia
Dec 02, 2020 -

Napleton’s Kia of Elmhurst responded

We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. If you would be willing, please reach out to us at (630) 782-9300 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

December 01, 2020

Consider this dealership for your next purchase. Syed helped me with my search for a vehicle and I enjoy the customer service and experience. Hope to come back soon. More

by Cookiez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Dec 02, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

December 01, 2020

I had come into the dealership and was pleasantly surprised with the knowledge and experience I had with Syed. He was patient, informative, and helped me narrow down my next car choice. I recommend h More

by Mzaidi786
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Syed Ali
Dec 02, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

November 28, 2020

Sales people lied about financing and monthly payment. Sadly did not catch it until it was too late. Also, when I went in price of car on website was $3k different than day before and when I questioned th More

by jrielley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Syed, Mickey
Nov 29, 2020 -

Napleton’s Kia of Elmhurst responded

Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out at (630) 782-9300 and we will do our best to make this better. We hope to hear from you soon. Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 630 926 7131 disa.degrazia@napleton.com

November 27, 2020

Sayed is a good man and a pleasure to work with. Thanks for that 2021 K5 GT my friend, take care and stay safe! ~Miguel More

by Miguel-222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sayed
Nov 29, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Miguel-222! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

November 27, 2020

Monica is amazing took good care of me and my mom !!! Helped us get an amazing deal on a brand new Kia Soul !!! Love my car ! Thank you Monica More

by m_p_cristina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Jucan
Nov 29, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, M_p_cristina! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

November 24, 2020

If I could give this place zero stars I would...Don't spend your hard earned money here, these ppl dont help out at all & are a bunch of snobs...regret buying mu car at this location. More

by kaar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Jucan, Nizar Assria
Nov 29, 2020 -

Napleton’s Kia of Elmhurst responded

Hello. Thanks for taking the time to express your feedback. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. We would like to have a better understanding about your experience. Please reach out to us at (630) 782-9300 at your earliest convenience and we will do our best to resolve this with you. Thank you.

November 23, 2020

He was such a great help and make my experience there so great, I felt so comfortable talking to him and he delivered the best customer service I’ve ever experienced More

by someone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Haris Ahmetovic
Nov 25, 2020 -

Napleton’s Kia of Elmhurst responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton's Kia of Elmhurst and we hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

November 22, 2020

I purchase a new car today. Andre Jennings Sr. Was great sales rep. Would not have been able to secure this deal with out him. Thank you so much. 5-Star Sales Rep. More

by Patricia Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Jennings Sr.
Nov 25, 2020 -

Napleton’s Kia of Elmhurst responded

Thank you so much for sharing your recent experience with us, Patricia Williams! We work hard to provide each of our clients with the best automotive experience! We hope to see you again! Regards, Disa DeGrazia Customer Relations Manager Ed Napleton Acura/Kia 630 782 9300 disa.degrazia@napleton.com

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