Napleton’s Kia of Elmhurst

DO NOT DO BUSINESS HERE! I went today to purchase a 2019 Rogue with an advertised price of $17,624. I worked with Andre who told me that the price is set so low that the dealership is barely making money on Rogue with an advertised price of $17,624. I worked with Andre who told me that the price is set so low that the dealership is barely making money on it. I waited 30 minutes for him to come back with a price from the sales manager and was shocked and frankly upset. They charge $2,895 for a Used Vehicle Inspection fee, $1,395 for their "maintenance/add on warranty" , $900 Processing fee and then finally taxes and title. He gave me an out the door price of around 26k!!! He was willing to go down to $1895 on the Used vehicle Inspection fee since he misquoted me earlier....but they cannot explain what the fees break down to. When I declined the extra maintenance package, he said he couldn't get rid of the used vehicle fee or the processing fee. He needed 2 of the 3 fees to make a deal. This is shady business practice. This is also bait and switch practices. Andre's explanation is that the dealership has to get paid too, they got bills to pay. Places and sales practices like this is why people don't trust dealerships. They literally would rather not make a sale to price gouge someone who is desperate enough to buy. YOU'VE BEEN WARNED. More

I came to look at a pre-owned car that looked promising and was an incredible price. I was impressed by the clean and comfortable space inside the dealership and even more impressed by the condition of my and was an incredible price. I was impressed by the clean and comfortable space inside the dealership and even more impressed by the condition of my car. I met with Adam and he was extremely professional and patient. He even talked with my dad to assure him and broke down the final cost very clearly. I was so happy that he was the agent I got because it typically takes a little bit for my dad to feel confident. Adam broke down every possible option and stuck with us until we made the purchase. It really was an unarguably superb deal. So happy I found my new car at this dealership and got to work with Adam. It was such a blessing! He is probably one of the best agents I have ever purchased with! Kia is lucky to have him. More

Was extremely pleased to come down from Michigan to enjoy a nice sales! Enjoyable staff, willing to work with customers and negotiate amazing deals! Would purchase another car from here! a nice sales! Enjoyable staff, willing to work with customers and negotiate amazing deals! Would purchase another car from here! More

Nizar was really nice and informative! I had a great experience working with him & everyone else at the dealership! Thank you for your all of your help :) experience working with him & everyone else at the dealership! Thank you for your all of your help :) More

This is a nice place to buy a car they give us the best price and give us the best option I would buy again price and give us the best option I would buy again More

Nizar was very professional and helpful during the entire car buying experience. He exceeded my expectations and addressed all of our questions. I enjoyed the process. car buying experience. He exceeded my expectations and addressed all of our questions. I enjoyed the process. More

He gave us a good deal and really took the time to work with what we were comfortable with. Very professional and courteous through entire process. with what we were comfortable with. Very professional and courteous through entire process. More