Napleton’s Kia of Elmhurst

Kyle was so helpful in getting my daughter a car. Service was excellent. The general manager Miki was also very helpful in finalizing our purchase. Adam the finance manager was also helpful and great to talk was excellent. The general manager Miki was also very helpful in finalizing our purchase. Adam the finance manager was also helpful and great to talk to. I would recommend this dealership to everyone. More

Kyle & Jon did a great job! Kyle did a great job hooking me up with my new car. Upgrading was a last minute decision for me, so I was unsure what I was looking for. Kyle went Kyle did a great job hooking me up with my new car. Upgrading was a last minute decision for me, so I was unsure what I was looking for. Kyle went through what cars were available, and asked about what I was looking for to match me with my best car. I also had a lot of questions that Kyle answered patiently. Jon, one of the managers, kept checking in on us and was able to help work a deal that fit my needs. Through the lengthy process (I was there for 6 hours from the time I dropped my car off at service to the time I pulled out with my new car) Kyle kept checking in with me. This visit was a very positive one. I've had issues in the past. That's why I gave 4 out 5 stars. More

Read all the negative reviews, but still gave it a chance Went in earlier this week to check out a used RLX from their lot. Just like everyone else, the car which was advertised at 17k went up to 6k more (and Went in earlier this week to check out a used RLX from their lot. Just like everyone else, the car which was advertised at 17k went up to 6k more (and this is without tax). This Kia/Acura dealership is a master at scamming people out of their money. I really do not know how this dealership is still in business unless they are selling to first time naive buyers only. Knowing some of these red flags ahead of time, I asked the salesman during the test drive about what is INCLUDED and he went on to describe the napelton maintenance package-- I clearly confirmed with him during the test drive if this was included and free, twice. Once we got back and started talking numbers, I see the $1395 "required" maintenance package slapped on the pricing sheet (along with the other absolutely ridiculous BS fees) . I reminded him that he said this was free, and his response was "well yes, when you come in for the servicing you don't have to pay anything at that time. WOW. I'm pretty sure even he knew this was a bogus deal, but he is just doing his job under the rules of his whack management. Please re-name your dealership to Napleton's Bait-and-Switch Kia and Acura. More

Very nice and helpful. Excellent communication skills. And is family oriented. VERY PATIENT !! And he was flexible and negotiates very well. So worth it. THANK YOUUU And is family oriented. VERY PATIENT !! And he was flexible and negotiates very well. So worth it. THANK YOUUU More

Andrea Jennings Sr was very professional and courteous. He said he would do everything to get me a new car. He was so caring and nice. I would recommend all my family and friends to Andrea at Kia. He said he would do everything to get me a new car. He was so caring and nice. I would recommend all my family and friends to Andrea at Kia. More

I had another great experience at Napleton. Thanks to Andre Jennings I'm a napleton customer for life. Donnie Avramov was also great and made the whole process fun and easy. Great job by everyone at that Andre Jennings I'm a napleton customer for life. Donnie Avramov was also great and made the whole process fun and easy. Great job by everyone at that location. More

Drove out here for 45 min too meet with Andre Jennings, he was great. Good communication, talked to me with honesty. Feel welcomed to come again & make business with him he was great. Good communication, talked to me with honesty. Feel welcomed to come again & make business with him More

Rip people off Price online was of roughly $24,000 of a used 2018 car. Came in, started talking about the prices and stuff; and all of the sudden the value of the ca Price online was of roughly $24,000 of a used 2018 car. Came in, started talking about the prices and stuff; and all of the sudden the value of the car is up by like $4,000. These are the "extra" fees this dealership adds on: 1. A package costing "$1,395" that is sold with "every" Napleton car sold. Which at the end of the paperwork this package is listed for only $295 (so makes no sense) - and basically gives you free 2 oil changes and a tire rotation for free within the first year. 2. Since the car was certified, they add like $2,400 on top of the car from an all-around point inspection. So yes this dealer appears to have lower prices than others, but other dealers do not make you come in and then add about $4,000 in the car. Which this is roughly what you would be saving from the suggested price. Double-check all numbers when it comes to the signing all the papers before you make the final decision People should be more aware of buying at this dealership with all the extra charges from stuff you don't necessarily need. Totally do not recommend this dealer to buy used, it might be different for new cars, or without a trade-in. More